6* Featured Crystal Error [Merged Threads]

So opened my 6* featured and it was stopping on Cap IW and I then got an error message and had to reopen crystal. Second time around it stopped on Rocket Racoon. Any thoughts?

Comments

Beatlerao

I doubt it. But I don’t know yet since they haven’t reversed anything yet. Still waiting...

Blitzkilla420

Does the game team or anyone there test these things out? Another bugged thing that gets released to us before proper QA.

I hope the ppl that got shafted by this get their shards back cause that's unfair. Getting that many shards for a 6* takes a lot of time.

Redvendetta

I'm glad I'm not the only one that this happened to earlier. I wrote a ticket about it, describing what happened in detail, and I got a response telling me that it sucks that I was unhappy with my pull from the basic pool.... which wasn't close to what I described in my ticket; an error message while initially spinning my featured 6* crystal...

pkobe2424

Just got a reply

I opened a 6* landed on IMIW , glitched crashed

Spun again , landed on YJ

Kabam pretty much said sorry enjoy YJ

I checked your account and I noticed that the 6-Star Hero Crystal was opened on June 19, 2018 (17:35 GMT) and that you got 6-Star Yellow Jacket as a reward. Unfortunately, we are unable to reverse the transaction for the Crystal that was already opened. Please be guided that Crystal Spin you see in the game is merely a visual effect and does not always reflect the prize you will receive. When you Spin a Crystal on your device, it is also Spinning in our servers, and this protects your Spins from crashes and other technical issues which might affect your device. It also ensures that you always receive the correct Champions! In future, you can avoid any Crystal Spin animation confusion by using the “Open Crystal” feature located on the bottom right of the Screen. This will automatically open up to 10 Crystals that are currently in the Crystal Vault and will not affect the drop rate. The Rewards will be yielded appropriately as if the Crystals had been Spun manually.

Thanks kabam I’ll quick pop from now on and never open a feature again lol.

Sigh.

Beatlerao

So yeah they took away the crystal and gave me back the shards. Just waiting till they repost the crystal again to open now.

Beatlerao

Glad I waited to open mine, Kabam actually came through for me, it just stinks they aren’t doing right by everyone since it seems from what they said that there is a problem w the crystal.

pkobe2424

Beatlerao wrote: »

Glad I waited to open mine, Kabam actually came through for me, it just stinks they aren’t doing right by everyone since it seems from what they said that there is a problem w the crystal.

Yea typical Kabam tho , are we really surprised lol?

Sorry to everyone who got shafted!

Pddp1369

Any chance on an answer tonight @Kabam Miike

SuperiorSvee

Sounds like those that didn't open got a refund, what about those that did?

Ronildas

Compensation of 1 6* crystals to every player.

Chimp

This is the same thing that happened when the original 6* crystal came out and kabam swept it under the rug. There was a coding error and Cap ww2 was not a possible pull until 1-2 days later when we first saw someone pull him.

I used this information back then to get a refund on my purchases from Apple, I suggest that those of you affected by this that kabam is refusing to compensate/make right do the same

Nabz034

I’m sure they didn’t do it purposely. I saw people getting Iron Man and Domino the moment this crystal dropped. Prolly a bug

unknown

This content has been removed.

Quicksilver44

Kabam don't give anything back if you want to keep the balance
They are just unhappy becouse they pulled bad champs.

Maat1985

If the crystal was truly bugged then kabam should take away the champions that were pulled and then return the shards so those affected can spin again...

Just be careful what you wish for. You may be unhappy with the rocket raccon you pulled this time instead of what may have been a capIW but you may very well end up with xforce next time...
Just be wary a respin is possibly going to give you a worse result.

Asmodeyus

Simple fix, take the C R A P champs out of the crystal. Even the game code KNOWS theyre **** and when you pull something good, and even show proof, doubt they will fix those champs with correct ones. They do have the ability to do that.

Deebo4300

Honestly, I can live with a bad pull. I have issue with the error, followed by removal of the crystal for an obvious issue that was discovered. Anyone this affected should have a fair shot at the crystal. I am just hoping for either an open communication of the issue and whether it impacted the champion that was receiv

New_Noob168

ISHLORD wrote: »

@Kabam Miike i opened 3 x Featured 6star Crystals right during this ERROR. I got the error twice and then it gave me 3 **** champs. On one of the crystals it stopped on IronManInfinityWar but this error popped up and it gave me Daredevil instead. On other 2 crystals again glitch came and gave me **** champs. It took me 6 months to save 45000 6star Shards!!! I am very disappointed and heartbroken and feel like quitting this game. This game is no more fun thanks to glitches and loyal players getting cheated like this. I have been playing MCOC since 3.5 years now.
KINDLY GIVE BACK ALL THE AFFECTED PLAYERS THEIR ORIGINAL SHARDS. @Kabam Miike @Kabam Wolf @Kabam Vydious @Kabam Loto @Kabam Vydious

Even if you have been playing for 3.5 years won’t make a diff to them. 3.5 or 1 day same to them. No long term focus

Chovner

I got the error and pulled an OK champ, but the fact that they pulled the crystal completely because of an issue should mean that everyone who opened one prior to them pulling should get the chance to open a bug free crystal... I might get the same champ, might get a better champ, might get a worse champ, but I'd like to at least be opening on an equal playing field.
It's like Walmart has chicken on sale, 20 people buy and eat the chicken, then Walmart finds out the chicken's bad and pulls it off shelves so nobody else eats the chicken.... Then turns to the 20 people that DID buy and eat the chicken and just shrug their shoulders with a "Well... you got chicken didn't you?!?!" then walks away.

D_Tay23

When is the crystal going to come up?

Chovner

I remember back in December when they had the quest issue where people were getting extra shards from quests and opened 5* crystals with these shards. Kabam move mountains to trace back every last shard and champ gained and removed everything, so when they say they CAN'T reverse what was done, that's 100% not true. I was one of those people that got extra shards and opened a 5* Hyperion, and 5 days later... POOF.... Hyperion gone and my shards returned to the amount before the quests

Blitzkilla420

"Just got a reply

I opened a 6* landed on IMIW , glitched crashed

Spun again , landed on YJ

Kabam pretty much said sorry enjoy YJ

I checked your account and I noticed that the 6-Star Hero Crystal was opened on June 19, 2018 (17:35 GMT) and that you got 6-Star Yellow Jacket as a reward. Unfortunately, we are unable to reverse the transaction for the Crystal that was already opened. Please be guided that Crystal Spin you see in the game is merely a visual effect and does not always reflect the prize you will receive. When you Spin a Crystal on your device, it is also Spinning in our servers, and this protects your Spins from crashes and other technical issues which might affect your device. It also ensures that you always receive the correct Champions! In future, you can avoid any Crystal Spin animation confusion by using the “Open Crystal” feature located on the bottom right of the Screen. This will automatically open up to 10 Crystals that are currently in the Crystal Vault and will not affect the drop rate. The Rewards will be yielded appropriately as if the Crystals had been Spun manually.

Thanks kabam I’ll quick pop from now on and never open a feature again lol.

Sigh"

thats terrible customer service; constructively so. it was their bug to begin with. thats unfair imo

Blitzkilla420

kabam, you guys should take back the champ and give back the shards. youve done this before when you took prizes and champs away from ppl who hacked.

why not do right and be fair to those that got affected by YOUR BUG. this is why i can tell there is no testing done by you guys at all.

this is how many bugs now this month alone caused by lack of testing by your team?

Deebo4300

Except 6* shards are not a purchasable item. What can apple refund?

Greifmaster911

That sucks man, they should remove the 6* champ you got and refund the shards to reopen as a glitch prevented you from getting the champ that was intended for you

Kabam Miike

Hey Everybody,

Thank you all for your patience. Unfortunately, we have not been able to announce a resolution today. We have not forgotten about this, nor are we ignoring it. We will have more information for you all tomorrow.

Joe101010

Pulled proxima

Russj213

Issue I'm having is 6* featured Crystal's isn't even showing in my options since the new featured became available. Basic 6* is there

AzKicker316

I agree with the poster about just return shards and remove champ fro everyone who opened the crystal! We deserve a chance using a clean crystal, even if we get bad champs, as long as it’s bug free! Let’s go Kabam, make the right decision!

Markjv81

When this happened with the initial release of the basic 6* crystal Kabam pretty much said too bad so sad everyone got the right champs. Why is it different this time?