GAME IS DOWN [RESOLVED]

Anyone else?

Comments

The_Savage_Ancient wrote: »

We won't make it with 30 min timers, have mercy and kindly grant 15 min timers. We are map
6 and all our global members are asleep, not even few tiles into stage 1. This is an exceptionally long maintenance, this can't be treated on same lines and be given a 30 min timer. You'll have to consider this and reduce the timer to 15 mins @TenebrousTenebrific

Also, they caused the server down, you shouldn't be the one begging them for mercy. And 30min timer is a JOKE. They should remove the timer altogether!!!

pseudosane

15 minute timers not gonna solve the problem for a lot of alliances. I'm about to go to bed and a few other alliance mates are as well. We are stuck at linked nodes and can't move because others are sleeping now. We will not finish this AQ at no fault of our own. We run 5x5, 3 BG and always finish normally.

Not sure what compensation is being discussed but this impacts our entire AQ week. Add this to the growing disappointment about AW season 3 and AQ glory coming at the end of the week instead of incrementally and I'm at a loss for words. Which is why this post ends here.

TenebrousTenebrific

We have been advised that the game servers are back up and running. As previously noted, the team is monitoring for server stability at this time. A 30-minute timer for AQ is in place for the remainder of this current AQ. Unfortunately, we won't be able to make that shorter, although can understand the frustration with the timing. As noted, we will be continuing to monitor this and having discussions early next week regarding the overall impact this outage has caused regarding compensation.

Markjv81

Just cancel AQ, we simply can't finish which effects everyday going forward. Do we spend potions if we need them? We need answers now not in a weeks time.

shchong2

TenebrousTenebrific wrote: »

We have been advised that the game servers are back up and running. As previously noted, the team is monitoring for server stability at this time. A 30-minute timer for AQ is in place for the remainder of this current AQ. Unfortunately, we won't be able to make that shorter, although can understand the frustration with the timing. As noted, we will be continuing to monitor this and having discussions early next week regarding the overall impact this outage has caused regarding compensation.

Any reason why the timer cannot be reduced to 15min or be removed altogether (make it say 1min so it is almost like none)?

We hear alot of "sorry this, sorry that", "this can't be done, that can't be done", but we RARELY here any proper explanation.

An honest explanation will certainly help us to understand your situation, and go a long way btw the deteriorating company-player(customer) relationship.

Hope this make sense.

nameplas

Kabam Spice wrote: »

Ohhhh! It's going to get really quiet in here when everyone is back in. The rush to play!

Yep, and you better rush the compensation too.

Sakic19

While the 30 minute timer is nice but it is too late, as many have said. You need to just cancel this AQ and give everyone full rewards fir the current map their alliance is in and then pick it up again in 9.5 hours with 30 minute timers. That would probably suit a lot of us.

Dexman1349

AQ and AW both stuffed up. Can we get a reset to both? No way 30min timers will fix this and several of us in the international community are at a huge disadvantage.

Jokers

Please also consider those of us who unfortunately won’t be able to get three wars in this week as well. Our war event ended at 8:50 pm EST last night and due to the maintenance, we lost the ability to get a 2nd war running intil 6:20 am EST the next morning. That will put us past the 10:00 pm EST cutoff on Sunday night to begin a third and therefore miss all rewards.

Dakine86

Kabam Spice wrote: »

Ohhhh! It's going to get really quiet in here when everyone is back in. The rush to play!

It may just be me, but that came across with a bit of arrogance...

adramelch

Dakine86 wrote: »

Kabam Spice wrote: »

Ohhhh! It's going to get really quiet in here when everyone is back in. The rush to play!

It may just be me, but that came across with a bit of arrogance...

Arrogant or not, i can't say. But what I do know is that the community is just warming up

TenebrousTenebrific

Dakine86 wrote: »

It may just be me, but that came across with a bit of arrogance...

It wasn't meant that way. We were all getting excited to see the game coming back up, and excited for you all to be able to get back in (many of us were up crazy hours, as well, keeping an eye on things).

shchong2

Dakine86 wrote: »

Kabam Spice wrote: »

Ohhhh! It's going to get really quiet in here when everyone is back in. The rush to play!

It may just be me, but that came across with a bit of arrogance...

Yes definitely a BAD JOKE at the WRONG TIME. It is better he/she said nothing.

Snizzbar

Will time zones be considered when compensation is discussed?
I'm in New Zealand, so the game was down for me from 12:25pm until 9pm on a Saturday - pretty much the biggest chunk of grinding time available to me for the whole week.

shchong2

Snizzbar wrote: »

Will time zones be considered when compensation is discussed?
I'm in New Zealand, so the game was down for me from 12:25pm until 9pm on a Saturday - pretty much the biggest chunk of grinding time available to me for the whole week.

Agreed

Brainimpacter

game was down for 10 hours, by the time our guys on the US west coast wake up (which is half the alliance) and log into the game we are going to only have 5 or 6 hours left to finish section 1 and complete section 2 and 3, i dont think even 30 minute timers is going to get us out of this one, because as they get on, we start losing all the guys that are in south East Asia

shchong2

Brainimpacter wrote: »

game was down for 10 hours, by the time our guys on the US west coast wake up (which is half the alliance) and log into the game we are going to only have 5 or 6 hours left to finish section 1 and complete section 2 and 3, i dont think even 30 minute timers is going to get us out of this one, because as they get on, we start losing all the guys that are in south East Asia

I can totally understand your situation, same for some of our bgs that are filled with US folks, who are all in bed before the game was up and running.

TenebrousTenebrific

As was noted earlier, this issue is now resolved.

We apologize for how long it took to get things back up and running and appreciate everyone's patience. As previously mentioned, we will be assessing the full impact and start discussions regarding what compensation will look like early next week.

For the remainder of the current Alliance Quest, the team has placed the timers to 30 minutes.

For further details, please see the thread and notes located here: http://forums.playcontestofchampions.com/en/discussion/77965/emergency-maintenance-june-29

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