The game experienced a brief connectivity issue this morning. The team promptly fixed the issue and things are back to normal, thank you to everyone who passed along reports!

New 19.0 update phone problems [Merged Threads]

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Comments

  • Batman_X10Batman_X10 Member Posts: 65
    Heavy lagging and extremely long loading screens in between fights since 19.0 update last night.

    Device Name : iPhone 7
    Device iOS 11.4
    Carrier : Virgin Mobile
    Using WiFi + Mobile data 4G/LTE
  • TurtleJamesTurtleJames Member Posts: 68 ★
    Random resets during arena. Poor performance.
    iPad 2018
    OS 11.4
  • Huron2344Huron2344 Member Posts: 21 ★
    Same issue, game crashing at least twice in 3 hours and overheating on an iPad Pro with the latest IOS version.
  • Hollywood_Hollywood_ Member Posts: 70
    edited July 2018
    Heating too much, too much time to loading, have to login everytime if I am switching to other applications, too much slow when login , sometimes hang my phone

    Device : Xiaomi Redmi note 3
    Android version : 6.0.1
  • OneForAllOneForAll Member Posts: 10
    edited July 2018
    same problem the phone (iphone7plus) is restarting on it own while playing the game, specially while playing in ARENA.
  • BomberManBomberMan Member Posts: 58 ★
    I have iPhone 6s
    11.4 but was on 11.3 when issues started (update iOS as potential fix)
    Wi-Fi and celluar
    Tmobile

    Game is crashing. Battery life draining immensely. Phone over heating. Causing other apps to freeze or not respond.

    It’s important to note my phone was fine before the update.
  • Cdw1981Cdw1981 Member Posts: 17 ★
    iPhone 7+
    iOS 11.4

    Overheating rapidly after just a few fights, auto-restarts due to overheating. Doesn’t do this with any other apps I use. Issue occurring when using both WiFi and 4G.

    Have missed arena milestones and lost 2 champs in AQ because phone restarted mid way through fights, which apparently KOd my champs
  • Papillon17Papillon17 Member Posts: 5 ★
    Same to me, I got an iPhone 7 Plus os 11.4. Game crashes dbrm twice while playing and I had to restart it.. also phone become hot playing as never happened. Hope fixing soon.
  • Bsash_27Bsash_27 Member Posts: 3
    I have a Samsung galaxys7 edge and after downloading v19.0 we found corrupted and bugged files in my phone which are causing the issues. Thank you again kabam for finding more ways to make me not want to keep playing this game.
  • hlynurjokullhlynurjokull Member Posts: 1
    Same here, iPhone 7 and iOS 11.4. Sometimes the phone goes to a quick restart, sometimes everything freezes and no buttons on the phone work for a few minutes.....
  • 4LKFT4LKFT Member Posts: 32 ★
    same issue. Iphone 8+
  • VTA92VTA92 Member Posts: 374 ★★★
    edited July 2018
    Same issue. Phone was very hot after 20min of arena. Also caused swipes not to register.

    iPhone X
    iOS: 11.4
  • VTA92VTA92 Member Posts: 374 ★★★
    iPhone X
    iOS 11.4
    WiFi

    Phone has never heated up until 19.0. This is after just 30 min of arena. Controls were becoming unresponsive. Had to turn off the game to let the phone cool down.
  • LEG4TLEG4T Member Posts: 7 ★
    Same To me , I ve got A IPhone plus 7 ,alter the update, I am having problems With black screen, game shut down suddenly, game working with lags , Phone working slowly ,overheated and sometimes unresponsived
  • insanegleeinsaneglee Member Posts: 39
    Thank you kabam, now I can fry a egg with my phone when I’m playing the game!
  • LurekLurek Member Posts: 15 ★
    I am using Android 7.0
    the game was working smoothly before the update, but ever since I updated to 19.0 my device keeps overheating ang it's very laggy and also the graphics bug like in the screenshot.
    Anyone else facing these problems?
    kaqiohrdqm0m.png
  • SeetheevilSeetheevil Member Posts: 66 ★
    Today during fight with miniboss lost almost all health with medusa due to block damage because cant parfu corectly before update i soloed green goblin with %90 healt remaining. There is some lag or fps drop especially fighting with sentinels gameplay is not fluid anymore
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  • LurekLurek Member Posts: 15 ★
    Android 7.0
    3G.
    I am loosing lots of easy fights because of lags
  • ASV27ASV27 Member Posts: 91
    This HAS to be fixed before AW starts. 4th arena fight that the phone's restarted since the update now. Getting infuriating. Fix your game.
  • SaikologicalSaikological Member Posts: 45
    I never post anything here, but this bug or issue is crazy.

    I was looking forward to playing LoL but i can hardly even finish one fight. My phone is so hot i cannot hold it in my hands. Also the battery was drained by 60% from one single Rulk fight... the game is literally unplayable now.

    I have an Iphone 6s with latest iOS.

    This needs a fix asap!
  • _kenching_kenching Member Posts: 13
    edited July 2018
    iPhone 6s Plus
    iOS 11.4
    Cellular Data
    Game Version: 19.0.0

    Notice that my phone is overheating and restart in the middle of a fight when I play long hours this. Worry that this will damage my phone. never happen when using other apps.

    Also, Music and Sound effect is sometimes being turn off by itself in the middle of a fight. Not Actually Impacting but is killing the vibe.
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  • SaikologicalSaikological Member Posts: 45
    forgot to mention, but also suffer from major lag. During fights the whole game freezes for like 1-2 seconds multiple times.
    Furthermore the whole phone seems unresponsive after ingame freezes.
  • LurekLurek Member Posts: 15 ★
    I am not gonna risk my phone for your stupid game,my phone is starting have performance issues after playing latest Contest of Lags lol
  • AEGONAEGON Member Posts: 9 ★
    same issue, iPhone 6 , i think its after this 19.0 update
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  • ItsDamienItsDamien Member Posts: 5,626 ★★★★★
    OS: Android 8.1.0
    Model: Razer Phone
    Carrier: Three
    Wifi and Cellular Network

    Phone is getting EXTREMELY hot, a lot of stuttering and lag, not due to network issues (this is apparent as there is no warning message as per the usual Network errors).

    It seems like there's been an adjustment in the optimization in this most recent update that's putting more strain on all devices, regardless of OS.
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This discussion has been closed.