I am running an iPhone 7Plus on iOS version 11.3.1. I am seeing that my phone is getting a lot hotter than usual, and also my battery drains a lot faster. I am using WiFi.
Also in the last 3 hours the game has just froze mid fight. I force quit the app and relaunch it. I see the marvel screen and then just a black screen. It happens over and over no matter how many times I force quit and re launch the app. The only fix I have found is to completely restart my phone. Then I am able to load the app. But within 30-45 mins it crashes again.
iPhone 6s
iOS 11.4
Game update 19.0
WiFi Charter and ATT cellular, both
Game has become difficult to play for the extreme lagging after 10-15min. Cannot play harder content bc the lagging make Bane, brute force, heck even basic parrying impossible. Phone also lost sound in middle of playing arena last night and required shut down of phone to cool down and resume operations of phone. Only since new update and no other apps were running while MCOC was running. Please fix this in a hurry!!!
iPhone 7s plus. Having overheating issues while plugged in or not. Game will stop mid fight and get a loading icon, then phone shuts down from temp I would guess. When going from game to LINE it causes line not to load and then locks the phone up. This is the first time with game issues affecting the phone. On WiFi
Ever since the update my phone
•over heats
•Sound cuts out
•Lags like crazy
•Can’t exit the game lock the screen turn the volume up or down without doing a hard restart
•Also the game will crash mid fight and the screen will go completely black with a white spinning wheel in the center of the screen but only have any of these problems while using mcoc not even a increase in temperature while doing other things on my phone
I’m using a iPhone 7 on iOS 11.4 and on WiFi and off WiFi on the three mobile network
iPhone 8 (Verizon) and iPad Air 2 (WiFi only)
iOS 11.2.5 and 10.3 respectively.
Phone gets very hot, drains battery several times faster than normal, game runs slow and freezes while loading giving me the all too familiar "please check your connection" on both WiFi and cellular.
@Kabam Miike
I took my phone to the Apple shop and showed them the overheating issue.
I was informed that the issue is not with my phone but with the mcoc app
I was told to delete the app and do not use it as the amount of heat it was generating would damage my phone.
I was told that any amount of time using the app could lead to damage and it would not be covered by the warranty.
Any official statement as what to do?
Will kabam be covering any costs associated with damaged phones since Apple will not?
Not to burst your bubble, but do you really think Kabam will actually reimburse the damaged phones?
Not a chance.
Why do you think they haven't release a statement yet telling users to stop playing until they figure this out?
Because they will be losing money.
100% sure they have a clause in their disclaimer when you get the app that Kabam is not responsible for faulty phones while playing their games.
iPhone 7 Plus.. lag, volume issue, freezes up, worste of all phone gets BURNING HOT.. afraid to open game at all my phone shuts down due to the overheat and I’m not a electronic engineer but would imagine it cannot be good for the phone itself
Since update sound stopped, all external buttons wouldn't function (hard reset to cure but happened a second time), Constant Lag, Excessive Heat, Battery life fractional, phone will glitch and kick to lock screen, load screen will not allow fight to start. I play on 2 separate iphone6S, over wifi or cellular does not change the issues, ios 11.4. I thought it was my game phone at first, switched to my main phone, and had the same problems. Constant between both devices since update.
Im using iphone 7plus since this new update phone get extremely hot. Screen plus button stop working. Phone become totally unresponsive to touch. Contacted Apple they asked me to delete MCOC. Please fix it asap @Kabam Miike
Hey, I'm having problems zooming in and out of maps, version 19.0, this zooming problem is only happening on this app and is very frustrating.
Android Oreo (Android 8.0) cubot x-18 plus
Continuing to have the same issue as everyone else where the update of 19.0 has made the game over heat my phone to the point that it auto restarts or freezes until I am able to restart the phone by force.
Phone get too hot to hold and I can’t leave the app nor multitask without the phone getting stopped crashing completely.
This issue can ruin people’s phones and it would be nice if it got taken care of sooner that later. I won’t be able to continue to play a game that can potentially cause my phone to permanently be ruined
⭕️IPAD AIR
⭕️LAG IN FIGHTS
⭕️LONG LOADING SCREENS (bad for arena)
⭕️OVERHEATING
⭕️BATTERY DIES REALLY FAST
⭕️I AM UNABLE TO CHARGE AND PLAY NOW BECAUSE MY BATTERY KEEPS DECREASING AS I PLAY
⭕️THANKS KABAM THIS IS SO CONVENIENT 😡
This is getting worse by the day, since we cannot participate in any part of the game it just keeps getting worse each day
This is unacceptable. Kabam can't be bothered to respond to everyone's questions about a game breaking issue and wonder why people get mad. It's clear that any apple product is at risk here but all we get is silence. Think it's time to ask the YouTubers to get involved again.
I don't have an update on progress right now, but want to let you all know that we're currently going through all of the data you guys have given us, and will be doing some comparisons. We are investigating this thoroughly, and will update you all as soon as I have some news.
Hi all!
Just to provide another update, we are still investigating this issue, so thank you to everyone for continuing to provide your device information. This is really helpful.
Iphone 7+
ios 11.4
Ever since update my phone overheats really bad after playing mcoc for 5 min and it gets worse after. My phone reset itself twice yesterday while i was playing act5 and arena. Battery drains noticeably faster than previous version. No issues when running other apps. Please fix this problem soon.
Comments
Also in the last 3 hours the game has just froze mid fight. I force quit the app and relaunch it. I see the marvel screen and then just a black screen. It happens over and over no matter how many times I force quit and re launch the app. The only fix I have found is to completely restart my phone. Then I am able to load the app. But within 30-45 mins it crashes again.
iOS 11.4
Game update 19.0
WiFi Charter and ATT cellular, both
Game has become difficult to play for the extreme lagging after 10-15min. Cannot play harder content bc the lagging make Bane, brute force, heck even basic parrying impossible. Phone also lost sound in middle of playing arena last night and required shut down of phone to cool down and resume operations of phone. Only since new update and no other apps were running while MCOC was running. Please fix this in a hurry!!!
Don't worry yo. They'll fix the issue once they finish counting all that money they made yesterday.
Patience. It takes time to count all those bills.
iOS 11.4
Att-WiFi
Phone gets hot and also experiences random lag in game.
iOS 11.4
Att-WiFi
Phone gets hot, lag in-game, and phone shuts down
This game is going sideways real quick...
•over heats
•Sound cuts out
•Lags like crazy
•Can’t exit the game lock the screen turn the volume up or down without doing a hard restart
•Also the game will crash mid fight and the screen will go completely black with a white spinning wheel in the center of the screen but only have any of these problems while using mcoc not even a increase in temperature while doing other things on my phone
I’m using a iPhone 7 on iOS 11.4 and on WiFi and off WiFi on the three mobile network
iOS 11.2.5 and 10.3 respectively.
Phone gets very hot, drains battery several times faster than normal, game runs slow and freezes while loading giving me the all too familiar "please check your connection" on both WiFi and cellular.
iPad gets warm and lags worse than my phone.
Not to burst your bubble, but do you really think Kabam will actually reimburse the damaged phones?
Not a chance.
Why do you think they haven't release a statement yet telling users to stop playing until they figure this out?
Because they will be losing money.
100% sure they have a clause in their disclaimer when you get the app that Kabam is not responsible for faulty phones while playing their games.
overheating
phone crashing and restarting
I am going to have to not play in my alliance war so as to not damage my phone...my alliance will surely be pissed.
Android Oreo (Android 8.0) cubot x-18 plus
Carrier: Verizon
Version: 11.4
Continuing to have the same issue as everyone else where the update of 19.0 has made the game over heat my phone to the point that it auto restarts or freezes until I am able to restart the phone by force.
Phone get too hot to hold and I can’t leave the app nor multitask without the phone getting stopped crashing completely.
This issue can ruin people’s phones and it would be nice if it got taken care of sooner that later. I won’t be able to continue to play a game that can potentially cause my phone to permanently be ruined
Overheating, permanently damaging a device and turning it into a useless brick is no joke.
This is getting worse by the day, since we cannot participate in any part of the game it just keeps getting worse each day
OS: IOS 11.4
While i was grinding arena the game froze and restarted my device
Kabam plz release the hotfix to patch this issue that is affecting a lot of the IOS Players ASAP 🙏🏿
11.4
Phone soft resets (goes to spinning wheel and then lock screen), usually when phone is plugged in
Laggy
Hot phone
Hi all!
Just to provide another update, we are still investigating this issue, so thank you to everyone for continuing to provide your device information. This is really helpful.
ios 11.4
Ever since update my phone overheats really bad after playing mcoc for 5 min and it gets worse after. My phone reset itself twice yesterday while i was playing act5 and arena. Battery drains noticeably faster than previous version. No issues when running other apps. Please fix this problem soon.