Goldpool arena rerun issues support unable to help
Gunners
Member Posts: 67 ★
Hi so the problem I am having is that during the original goldpool arena the servers went down for an extended period of time as most know now in past arena when this as happened kabam have rerun the arena so rather than use my ticket for milestones as i was unable to go for ranked rewards due 2 being busy with work i choose to save my ticket for the rerun.
Now kabam have announced that the arena rerun for july 12th but only for those that took part in the original arena which as never been the case before in previous reruns of arena for the servers going down.
So i contacted support as i have spent lots of cash to get the golden ticket who pretty much told me we are unable to tell if you been affect or not and don't seem to have info on if gold tickets holders can participate or not so can a mod please tell if i can participate and I know I'm not the only one with this problem I'll provide abit more info below.
I had my golden ticket during the first goldpool arena but chose not 2 use because the servers went down for an extended period of time and guessed they would do a rerun like in past server outages where players were able to enter regardless if they took part in the original arena for example starlord rerun arena and what will be the case in antman and modok reruns arena
I have spent alot of money to get the golden ticket so i could take part in the goldpool arena and pick up some rare items like titles etc.
Contacted support but they were inable to give me clear answer if i would be able to enter the new arena or not or if i fall in the affected players etc
I did not sell my tickets cause i was waiting for rerun to be annouced and to use my tickets for it then.
I still have the golden ticket in my inventory ready to use as i was saving it for the rerun of the arena
I do fall into the affect players becuase i chose not to enter the arena becuase the servers went down and by past experience guessed kabam would do another round of it
I'm new to the forums so sorry if i post this in the wrong section etc but would love if a mod can give me a clear answer hope you can help
Now kabam have announced that the arena rerun for july 12th but only for those that took part in the original arena which as never been the case before in previous reruns of arena for the servers going down.
So i contacted support as i have spent lots of cash to get the golden ticket who pretty much told me we are unable to tell if you been affect or not and don't seem to have info on if gold tickets holders can participate or not so can a mod please tell if i can participate and I know I'm not the only one with this problem I'll provide abit more info below.
I had my golden ticket during the first goldpool arena but chose not 2 use because the servers went down for an extended period of time and guessed they would do a rerun like in past server outages where players were able to enter regardless if they took part in the original arena for example starlord rerun arena and what will be the case in antman and modok reruns arena
I have spent alot of money to get the golden ticket so i could take part in the goldpool arena and pick up some rare items like titles etc.
Contacted support but they were inable to give me clear answer if i would be able to enter the new arena or not or if i fall in the affected players etc
I did not sell my tickets cause i was waiting for rerun to be annouced and to use my tickets for it then.
I still have the golden ticket in my inventory ready to use as i was saving it for the rerun of the arena
I do fall into the affect players becuase i chose not to enter the arena becuase the servers went down and by past experience guessed kabam would do another round of it
I'm new to the forums so sorry if i post this in the wrong section etc but would love if a mod can give me a clear answer hope you can help
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Comments
i did grind a few mio before the servercrash but with 7hrs of that downtime in my free time and with me not willing to spend on a lost cause i quit after the downtime.
im happy they restart it now, and sure i might profit from the old top 200 not in there, but if you check the milestones youll see that the normal 5* arena awards more for rankrewards if you miss the top200.
The main issue here is that past arena that have been rerun like starlord they haven't blocked players who didn't participate in the original arena same with the upcoming 3rd round of antman and modok so why should this one be any diffrent if anything its has more reason to be open to those have/saved tickets cause they cost real money in some cases.
Can mod just clear this up please as there seems to be no really reason why people who have tickets or saved them can't enter like the other arena allow espically when some have spent real money to get tickets
I had already hit several milestones before the servers went down, as did many others.
there is no reasonable expectation that you could have gotten goldpool even if the servers wouldnt have crashed when you had not joined in allready, even if you had spent you couldnt know you could grind out more than anyone else.
on the other hand the downtime wasnt that excessive that if you where willing to spend that much you couldnt have done so afterwards.
i do see your point but you skipping the goldpool arena expecting that you get another try freed up your champs to compete in the other arenas where you might edged out a few additional milestones or ranks. also, while the goldpool arena had the unique champ for the top 200, the % rewards for the ones after that where less then in any featured 5* arena, so while the participants of the first run fight over the new top200 you have an edge in the featured 5* for higher rewards too.
see it from the other side, the ones that cleared their schedule for the first arena, spend allot of time in there and lost due to the server outage affecting them more then others are the harmed ones, opening the arena for others that never competed in the first arena (and hence didnt snatch the 5* away from them) wouldnt be fair to those, would it?
They gained their tickets 'at virtual end of the arena' as you said, and wouldn't have been competing for goldpool, anyways.
Logic even says if one thought they were going to rerun the arena, they would compensate those who only had one ticket to begin with and give them access again. So saving a ticket for a rerun would have been a poor idea anyways, as they would have allowed the participants in it access yet again. They allow for open access to ant-man and modok again because those two arenas did not require a ticket to enter. Kabam has no way of truly knowing those with a golden ticket still in their inventory did not receive that after the arena was over. How would it be fair to those who were in the arena and were affected by the outage have to compete against a person who bought a goldpool crystal last minute and got a ticket out of it and wasn't even able to enter the arena as it was already closed out.
any ticket leftover was said to reward 100k gold so if you didnt use it for the entry you wanted to convert it to gold. now they rerun the arena and you want to double dip. the servers where down 9 hrs, enough to ruin an allready grinding players chance to get the 5*, not enough time to screw you from milestones.
i do get you, you thought you had no chance to go for him so you didnt even try, now you think 15 mio is easy to reach so you want to join, if the cutoff would have been 45 mio+ that discussion wouldnt be around.
Because you chose not to use it the first time.
The outage occurred more than a day after arena even started. Your argument has very little merit at this point.
Exactly that reason: if you really paid money for it then you would not have waited that long to even start grinding the arena and you definitely would not have let 8-10 hours of outage downtime affect you entering the arena to try.
I understand saving your ticket, but people getting the ticket after the downtime don't have any "right" to be compensated arena wise since they wheren't affected.
Having your ticket and not using it until downtime hits puts you out of the running pretty much already. If you're serious about getting him I don't think anyone would have waited that long to enter. Even if it's just one or two series, if I'm going for a champ (that recuires 10mil+) I take any moment I get to get a few fights in.
Guessing they'd rerun it wasn't a stretch. I wondered myself what would be the smart move. Usually doing the most logical thing screws you over. Like the gold bug from the first skirmish war reward. It was a crazy high number, clearly wrong. Not claiming it was the most logical thing to do. However everybody that did claim it got out on top.