AQ Bracket Issue [Resolved: Compensation Given]

So last AQ we were in expert, we dropped a tier. So how did we end up in normal for this AQ???

Comments

Lol this is even more sorry than your compensation packages. But oh wait it must be our servers right Kabam? Hahaha pathetic

HarvesterSorr0w

This is absurd. Kabam: you have absolutely zero quality control. Your testing is flawed to non-existent, your product is rapidly degrading past unstable into nothing but a pile of **** that is even now giving devices risk of damage. What are you going to do about it? People need to be fired and honestly, you need to be shutdown. You are past the point of incompetence and squarely in the arena of gross negligence.

The game literally needs to be shutdown until you can roll this most recent change back and then fix everything on the board from square one.

A complete outage would be preferable to day after day of incompetence and failure. This is so far beyond "compensation". It's lunacy. Shut it down.

V1PER1987

4 hours and no update? Seriously?

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LeNoirFaineant

Just another day at the office for Kabam. S.N.A.F.U.

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jrcerb

Guys do what you gotta do get this straightened out and thanks for the hard work.

Kabam Zibiit

Hey there everyone, I’ve got a quick update from the team. To begin, we want to apologize that this issue occurred. We know how hard you all have worked to move up between the different brackets and that logging in to find yourself in a different one could be upsetting.

Second, we wanted to let you know that we are working on a solution for this that includes compensation, but that we will need to wait for this AQ series to end in order to gather the data we need begin implementing that solution. In the meantime, everyone is free to run through the current AQ series if they so choose.

Again, we would like to apologize for any confusion this issue may have caused and we hope to have more information for everybody soon.

AndyB1985

I wonder how many people got sapped into the July 4th deals...

Do you feel like it was money well spent?

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ILovePonies

Kabam Zibiit wrote: »

Hey there everyone, I’ve got a quick update from the team. To begin, we want to apologize that this issue occurred. We know how hard you all have worked to move up between the different brackets and that logging in to find yourself in a different one could be upsetting.

Second, we wanted to let you know that we are working on a solution for this that includes compensation, but that we will need to wait for this AQ series to end in order to gather the data we need begin implementing that solution. In the meantime, everyone is free to run through the current AQ series if they so choose.

Again, we would like to apologize for any confusion this issue may have caused and we hope to have more information for everybody soon.

So are we getting our members to do the map 55555/66666 or whatever donations to get Next to zero rewards?? You can’t say “we need to wait for the aq series to end” when it comes to a huge amount of donations.

KaZichao

While people went rampage on their wallets on 4th of July.. this is what they get in return..

Kabam can’t even load up a proper profile/configuration for AQ..

Brainimpacter

Kabam Zibiit wrote: »

Hey there everyone, I’ve got a quick update from the team. To begin, we want to apologize that this issue occurred. We know how hard you all have worked to move up between the different brackets and that logging in to find yourself in a different one could be upsetting.

Second, we wanted to let you know that we are working on a solution for this that includes compensation, but that we will need to wait for this AQ series to end in order to gather the data we need begin implementing that solution. In the meantime, everyone is free to run through the current AQ series if they so choose.

Again, we would like to apologize for any confusion this issue may have caused and we hope to have more information for everybody soon.

Thats pathetic, why would anyone want to run through it for four map 3 crystals, a bit of gold and a few hundred Glory from milestones?
This is no solution its just a dirty cop out not to do anything to solve the problem because its a weekend

DrZola

Kabam Zibiit wrote: »

Hey there everyone, I’ve got a quick update from the team. To begin, we want to apologize that this issue occurred. We know how hard you all have worked to move up between the different brackets and that logging in to find yourself in a different one could be upsetting.

Second, we wanted to let you know that we are working on a solution for this that includes compensation, but that we will need to wait for this AQ series to end in order to gather the data we need begin implementing that solution. In the meantime, everyone is free to run through the current AQ series if they so choose.

Again, we would like to apologize for any confusion this issue may have caused and we hope to have more information for everybody soon.

“Free” as in “it’s all free” to run every map or as in “free to do what you want?” Because I’m guessing people don’t want to pay resources to get lower tier rewards.

Dr. Zola

Midnightfox

Kabam Zibiit wrote: »

Hey there everyone, I’ve got a quick update from the team. To begin, we want to apologize that this issue occurred. We know how hard you all have worked to move up between the different brackets and that logging in to find yourself in a different one could be upsetting.

Second, we wanted to let you know that we are working on a solution for this that includes compensation, but that we will need to wait for this AQ series to end in order to gather the data we need begin implementing that solution. In the meantime, everyone is free to run through the current AQ series if they so choose.

Again, we would like to apologize for any confusion this issue may have caused and we hope to have more information for everybody soon.

Absolutely positively disgusted.

Carnage313

Kabam Zibiit wrote: »

Hey there everyone, I’ve got a quick update from the team. To begin, we want to apologize that this issue occurred. We know how hard you all have worked to move up between the different brackets and that logging in to find yourself in a different one could be upsetting.

Second, we wanted to let you know that we are working on a solution for this that includes compensation, but that we will need to wait for this AQ series to end in order to gather the data we need begin implementing that solution. In the meantime, everyone is free to run through the current AQ series if they so choose.

Again, we would like to apologize for any confusion this issue may have caused and we hope to have more information for everybody soon.

What do you mean were free to? Do we have to waste our time and do this to get the compensation or are we able to just say never mind without penalty for not participating. Also we haven’t even received compensation from last AQ fiasco. Please clarify.

AndyC21

Could we please have an update soon? I imagine there are several thousand alliances that have already hit the milestones for the normal tier... Will we be compensated for lost rewards? Will we be compensated for map costs this week? Will the alliances be placed back into their proper bracket? Or will we have to go 2 weeks and advance through normal and advanced brackets?

DukeZman

@Kabam Zibiit seems like a good time to reup this post of mine:
http://forums.playcontestofchampions.com/en/discussion/76283/compensation-for-bugs-as-the-norm

Brainimpacter

Every alliance should be given compensation dependant upon what tier they was meant to be in whether they decide to run this weeks AQ debacle or not.

The_Savage_Ancient

Kabam Zibiit wrote: »

Hey there everyone, I’ve got a quick update from the team. To begin, we want to apologize that this issue occurred. We know how hard you all have worked to move up between the different brackets and that logging in to find yourself in a different one could be upsetting.

Second, we wanted to let you know that we are working on a solution for this that includes compensation, but that we will need to wait for this AQ series to end in order to gather the data we need begin implementing that solution. In the meantime, everyone is free to run through the current AQ series if they so choose.

Again, we would like to apologize for any confusion this issue may have caused and we hope to have more information for everybody soon.

Just look at this reply, free to do what exactly? Is aq free? Do we play higher maps or not? You guys have problems every few days, and leave such kind of replies. Even my ally members are unhappy with this reply.

Seetheevil

İ suspect these mods are really the mods of this game. They may use pilots also 😂 because no game or forum mode could be unaware of his business as the ones working for kabam

We invesitigate we try to understand we follow it required a thousand respense to make them understand that there is some wrong issue with iphone users

Wiredawg1

Kabam Zibiit wrote: »

Hey there everyone, I’ve got a quick update from the team. To begin, we want to apologize that this issue occurred. We know how hard you all have worked to move up between the different brackets and that logging in to find yourself in a different one could be upsetting.

Second, we wanted to let you know that we are working on a solution for this that includes compensation, but that we will need to wait for this AQ series to end in order to gather the data we need begin implementing that solution. In the meantime, everyone is free to run through the current AQ series if they so choose.

Again, we would like to apologize for any confusion this issue may have caused and we hope to have more information for everybody soon.

Really you have to wait? Since when? You guys have reset aq after it started before...but you can't now all of a sudden?

DukeZman

@Brainimpacter @AndyC21 @DrZola @Gmonkey @ILovePonies
The way I read @Kabam Zibiit ‘s response is this: run this week. Collect the **** Normal rewards, and then once AQ is over and they can see everyone’s final score as to what bracket they would have been in they will send out compensation to players equal to what they should have gotten. Zibiit is basically saying we get to keep these puke rewards on top of it.
If that’s NOT what he’s saying and Kabam does anything less it’ll be a travesty.

ILovePonies

DukeZman wrote: »

@Brainimpacter @AndyC21 @DrZola @Gmonkey @ILovePonies
The way I read @Kabam Zibiit ‘s response is this: run this week. Collect the **** Normal rewards, and then once AQ is over and they can see everyone’s final score as to what bracket they would have been in they will send out compensation to players equal to what they should have gotten. Zibiit is basically saying we get to keep these puke rewards on top of it.
If that’s NOT what he’s saying and Kabam does anything less it’ll be a travesty.

But what about the alliances that auto started map 2 by accident as it was the recommended map?

The_Savage_Ancient

Kabam, you need to be clear what will the compensation be and how will it be decided. Do we run our map 6 and push aq score or not. Depends on that. If we're gonna get a standard compensation then it makes no sense for us to push map 6s to get the same rewards as everyone.

DukeZman

ILovePonies wrote: »

DukeZman wrote: »

@Brainimpacter @AndyC21 @DrZola @Gmonkey @ILovePonies
The way I read @Kabam Zibiit ‘s response is this: run this week. Collect the **** Normal rewards, and then once AQ is over and they can see everyone’s final score as to what bracket they would have been in they will send out compensation to players equal to what they should have gotten. Zibiit is basically saying we get to keep these puke rewards on top of it.
If that’s NOT what he’s saying and Kabam does anything less it’ll be a travesty.

But what about the alliances that auto started map 2 by accident as it was the recommended map?

That is a bummer, but not sure what Kabam should do, we got auto changed to a Map4 last week for some reason and I almost pressed it but caught it at the last minute.