Downtime Compensation [Merged Threads]

Will there be compensation for the recent “emergency maintenance”

Comments

I may seem antagonistic, but not intentionally so. I try to be....grounded. Pardon the pun. It seems contrary because so much is directed against the company that I seem contrary by default for not taking that stance. There's usually an explanation, and most often it's not what people want to hear when they're upset. I'd rather be honest and give people the information, which is much more of a service than consigning the venting, than tell people what they want to hear. I'm really not "Anti-Players/Pro-Kabam". I mean, I support the company because I love the game, but I don't argue for the express purpose of defending anyone. I try to look at things without the emotional reactions.

Armaganon00

I guess the log out didnt send the right message. Im to the point, why even play.

Gwm83

Log out ha....like they cared about that. Answer this....did these same people that logged out not buy on the 4th? What did the log out do exactly but give the serves a break. Nothing

Badrose

Armaganon00 wrote: »

I guess the log out didnt send the right message. Im to the point, why even play.

Maybe because just few logged out?

ContestOfNoobs

Badrose wrote: »

Armaganon00 wrote: »

I guess the log out didnt send the right message. Im to the point, why even play.

Maybe because just few logged out?

people loged out but a lot of people spent on 4th of july.
whos gona buy an odin now? when u could of gotten an odin + all those extra stuff.

I would be lieing...if i said nobody in the world is buying an odin today even without all those extra stuff.

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BigDaddyJoe

Let’s be real. Why else would Kabam wait till after the 4th deals to release the compensation of the outage? Does it really take a week to get “the team” together to gather thoughts and ideas on what “free stuff as Kabam Mike said” to pass out for their mishap? Let me answer that.. umm prob not. My guess is that if they would have announced the compensation prior to the “DEALS OF THE YEAR” most of us would have LoL and got a bit mad and refused to buy any of these deals. Realistically that was a good business decision I agree lol but being on this end of the stick I feel it’s a bit shady. If we had a good image of the Kabam / development / community relations teams I would go as far saying most of us (some people u can’t please) would be perfectly fine with the compensation and still buy the deals. If Kabam can fix their public image to the already existing gamers here, that will mean the world to the game in general. It’s easy to sway the new summoners giving them little bits and crumbs here and there but us veteran Summoners, we aren’t blind to their shenanigans. Can ya say we’re spoiled? Maybe so, but the old school collector had us happy and happy gamers spend their money with no regrets. We shouldn’t have to feel guilt when blowing cash on things we enjoy. Bottom line is, you fix our perception of you guys (everyone at Kabam) the waters will be smooth. Can ya imagine how that would be?

Maidril

I’m still waiting on @Kabam Miike to give me beer recs from the western US/Canada. That’s the real compensation I’m looking for.

Absimiliard

GroundedWisdom wrote: »

People may disagree, but I feel that the best course of action is to follow through with what they planned to put out, and address the other issues afterwards. It's true that there are a number of things going on right now, but extending the evaluation period is just going to further frustrate people. You pretty much have to fight fires individually.

Except at this point it's a conflagration, not a kitchen fire. The problems have spread to all parts of the game like AQ brackets, overheating/crashing, and your standard connection issues. The best course of action for Kabam to go through would be scrap this compensation and give a bulk one like 12.0 because it's hit that level of damage to the community. Most people here are afraid to even boot up the game for fear of damaging their devices, so the pittance they were planning on giving just isn't going to cut it. I'm not a huge advocate for compensation, it's more of a pleasant bonus for me, but in this instance Kabam is going to have to work extra hard to regain their player bases' confidence.

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GroundedWisdom

Absimiliard wrote: »

GroundedWisdom wrote: »

People may disagree, but I feel that the best course of action is to follow through with what they planned to put out, and address the other issues afterwards. It's true that there are a number of things going on right now, but extending the evaluation period is just going to further frustrate people. You pretty much have to fight fires individually.

Except at this point it's a conflagration, not a kitchen fire. The problems have spread to all parts of the game like AQ brackets, overheating/crashing, and your standard connection issues. The best course of action for Kabam to go through would be scrap this compensation and give a bulk one like 12.0 because it's hit that level of damage to the community. Most people here are afraid to even boot up the game for fear of damaging their devices, so the pittance they were planning on giving just isn't going to cut it. I'm not a huge advocate for compensation, it's more of a pleasant bonus for me, but in this instance Kabam is going to have to work extra hard to regain their player bases' confidence.

It's compounding issues. Now, they have a package to address one of those issues. There's no reason to further hold off on that just to amalgamate problems.

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VanillaCoke

Wait... I didn't get a compensation package...

GroundedWisdom

Fredhorst23 wrote: »

GroundedWisdom wrote: »

Absimiliard wrote: »

GroundedWisdom wrote: »

People may disagree, but I feel that the best course of action is to follow through with what they planned to put out, and address the other issues afterwards. It's true that there are a number of things going on right now, but extending the evaluation period is just going to further frustrate people. You pretty much have to fight fires individually.

Except at this point it's a conflagration, not a kitchen fire. The problems have spread to all parts of the game like AQ brackets, overheating/crashing, and your standard connection issues. The best course of action for Kabam to go through would be scrap this compensation and give a bulk one like 12.0 because it's hit that level of damage to the community. Most people here are afraid to even boot up the game for fear of damaging their devices, so the pittance they were planning on giving just isn't going to cut it. I'm not a huge advocate for compensation, it's more of a pleasant bonus for me, but in this instance Kabam is going to have to work extra hard to regain their player bases' confidence.

It's compounding issues. Now, they have a package to address one of those issues. There's no reason to further hold off on that just to amalgamate problems.

A weak package that doesn't meet minimum levels of compensation. Like we said earlier.

Actually, it does. In terms of the outage, it makes up for what people missed. Unless of course, you have a personal expectation of "above and beyond", in which case you probably won't be pleased.
There's no reason to hold off and lump it in with other problems just because people wanted more. You need to deal with issues individually and within the scope.

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Absimiliard

GroundedWisdom wrote: »

Absimiliard wrote: »

GroundedWisdom wrote: »

People may disagree, but I feel that the best course of action is to follow through with what they planned to put out, and address the other issues afterwards. It's true that there are a number of things going on right now, but extending the evaluation period is just going to further frustrate people. You pretty much have to fight fires individually.

Except at this point it's a conflagration, not a kitchen fire. The problems have spread to all parts of the game like AQ brackets, overheating/crashing, and your standard connection issues. The best course of action for Kabam to go through would be scrap this compensation and give a bulk one like 12.0 because it's hit that level of damage to the community. Most people here are afraid to even boot up the game for fear of damaging their devices, so the pittance they were planning on giving just isn't going to cut it. I'm not a huge advocate for compensation, it's more of a pleasant bonus for me, but in this instance Kabam is going to have to work extra hard to regain their player bases' confidence.

It's compounding issues. Now, they have a package to address one of those issues. There's no reason to further hold off on that just to amalgamate problems.

So how is a few energy refills, some gold, and 1/6 of 5* going to compensate for the later issues? Or should we wait nearly another two weeks for that compensation? It doesn't take a week and a half to come up with this kind of package. Nor does it take that long to adjust for the current problems. Right now, combining the issues into one concise package would do the community good. I work in the service industry and you don't just give the customer the bare minimum, not if you intend on keeping them around anyway. This isn't like trying to give somebody a new car and working overtime for the materials. You simply input the command and press a button. Drawing this out, skimping on the compensation (something the community seems to feel strongly about), and keeping communication channels practically silent is going to do more damage than the outage ever did. Once trust is lost, it's twice as hard to regain it and Kabam has been down this road one too many times.

Skymastr

Compensation ? What ? Which one on blackout period or overheat issue or AQ or july offer ....??? Oh sory we got 2 star antman already ty kabammed great work

Zayo_278

@GroundedWisdom you’re going to keep getting flagged because you always seem to be on every thread airing your views as “wisdom or fact” and they are always “pro Kabam”. Someone said on another thread to you that it’s against forum rules to impersonate a Kabam employee. Please take that serious. You personally like the compensation rewards? Ok. Noted. Please stop responding so other people can actually air their views. This thread isn’t about you.

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DarkLordJammin

So... all I see on this page is complaints.... when do we actually get whatever compensation we are getting? 17 pages of whining. Can we just get it and close this thread already?

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GroundedWisdom

Zayo_278 wrote: »

@GroundedWisdom you’re going to keep getting flagged because you always seem to be on every thread airing your views as “wisdom or fact” and they are always “pro Kabam”. Someone said on another thread to you that it’s against forum rules to impersonate a Kabam employee. Please take that serious. You personally like the compensation rewards? Ok. Noted. Please stop responding so other people can actually air their views. This thread isn’t about you.

I don't care if people Flag me. Abusing it is actually against the rules, as it's not my Account being affected.
I'm not stopping anyone from commenting. Conversely, I'm not going to stop participating because people don't agree with me.
I'm not claiming to be an Employee. It's probably best to know what that is before accusing someone of it.
Bottom line is, you're right. It's not about me. So please don't make it about me with comments like this. I ain't stopping anyone from participating.

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WeaponX

So it's been some time since the outage, some more time since the announcement of the underwhelming compensation package... is it actually going to be delivered to us at some point, or are we supposed to just be happy with the concept of compensation having been discussed?

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Gwendoline

Fredhorst23 wrote: »

You referenced yourself 9 times in that post gw.

I hate that I can't press both agree and lol.

GroundedWisdom

BitterSteel wrote: »

BitterSteel wrote: »

GroundedWisdom wrote: »

Fredhorst23 wrote: »

GroundedWisdom wrote: »

Absimiliard wrote: »

GroundedWisdom wrote: »

People may disagree, but I feel that the best course of action is to follow through with what they planned to put out, and address the other issues afterwards. It's true that there are a number of things going on right now, but extending the evaluation period is just going to further frustrate people. You pretty much have to fight fires individually.

Except at this point it's a conflagration, not a kitchen fire. The problems have spread to all parts of the game like AQ brackets, overheating/crashing, and your standard connection issues. The best course of action for Kabam to go through would be scrap this compensation and give a bulk one like 12.0 because it's hit that level of damage to the community. Most people here are afraid to even boot up the game for fear of damaging their devices, so the pittance they were planning on giving just isn't going to cut it. I'm not a huge advocate for compensation, it's more of a pleasant bonus for me, but in this instance Kabam is going to have to work extra hard to regain their player bases' confidence.

It's compounding issues. Now, they have a package to address one of those issues. There's no reason to further hold off on that just to amalgamate problems.

A weak package that doesn't meet minimum levels of compensation. Like we said earlier.

Actually, it does. In terms of the outage, it makes up for what people missed. Unless of course, you have a personal expectation of "above and beyond", in which case you probably won't be pleased.
There's no reason to hold off and lump it in with other problems just because people wanted more. You need to deal with issues individually and within the scope.

Actually it doesn’t. Not in my opinion. Which is quite a large problem you seem to have, stating everything you believe as fact.

How does simply re-running the arena make up for it? It completely ignores previous effort without any address of it.

Hypothetical situation. A player who really, really wanted Goldpool/Modok/Antman is grinding arena. They don’t have the deepest roster for it and are fairly unprepared. But they bought an Odin, Black panther treasure, Stark briefcase, or whatever and they grinded. They recharged their champs and made it all the way to X Million points. But before they could do any more, the game went down for emergency maintenance. Distraught at the money on the line, they prayed for the game to come back up while they could grind before they had to sleep/work/whatever. This was their designated time to grind. 8 hours later and it’s still down.

At the end of the arena they cross their fingers but unfortunately all their money has gone to waste, they came 151st/251st/ 11%-25% or whatever. They missed out. All that time, money and effort gone to waste.

They check the forums and apparently compensation is coming out. They think maybe something good will come for it, the units maybe refunded, or the top rewards being handed out to people. After all the buildup of kabam saying compensation will come out soon, it’ll come out soon, it’ll come out soon; they come out and say that the arena will be rerun.

Brilliant. So the “compensation” for the player is that they have the opportunity to put in all the effort again. All those units, money and time spent were literally for nothing.

Perhaps this was an exaggeration , then again, perhaps not. Regardless, it is almost a certainty that someone spent money to refresh champs for Goldpool (there were scores of over 150 million) and people clearly spent time that has gone to waste.

Compensation does NOT cover everything. And that is not my opinion, because it is a fact that the arena does not compensate for money, time or effort spent in arena. It just gives an opportunity to put in the same money, time or effort in again.

@GroundedWisdom I find it funny that you chose to reply to a post that was clearly baiting you for a response, but ignore the valid points I make. This is why people think you don’t back up your opinion, because you call it facts and then don’t explain why.

I didn't see the comment. I'm at work and I checked the last page at break.
It's not possible to gauge who put in what for the Grind. However, people missed a good number of hours to Grind, and for some that's the time they have. Is it a perfect solution? No. They're not capable of perfectly accommodating everyone's situation. It's a chance to Grind again. That's fair. Sorry you disagree.
Considering it didn't actually affect the score seeing as how no one could Grind, it's more than fair.

GroundedWisdom

BitterSteel wrote: »

GroundedWisdom wrote: »

BitterSteel wrote: »

BitterSteel wrote: »

GroundedWisdom wrote: »

Fredhorst23 wrote: »

GroundedWisdom wrote: »

Absimiliard wrote: »

GroundedWisdom wrote: »

People may disagree, but I feel that the best course of action is to follow through with what they planned to put out, and address the other issues afterwards. It's true that there are a number of things going on right now, but extending the evaluation period is just going to further frustrate people. You pretty much have to fight fires individually.

Except at this point it's a conflagration, not a kitchen fire. The problems have spread to all parts of the game like AQ brackets, overheating/crashing, and your standard connection issues. The best course of action for Kabam to go through would be scrap this compensation and give a bulk one like 12.0 because it's hit that level of damage to the community. Most people here are afraid to even boot up the game for fear of damaging their devices, so the pittance they were planning on giving just isn't going to cut it. I'm not a huge advocate for compensation, it's more of a pleasant bonus for me, but in this instance Kabam is going to have to work extra hard to regain their player bases' confidence.

It's compounding issues. Now, they have a package to address one of those issues. There's no reason to further hold off on that just to amalgamate problems.

A weak package that doesn't meet minimum levels of compensation. Like we said earlier.

Actually, it does. In terms of the outage, it makes up for what people missed. Unless of course, you have a personal expectation of "above and beyond", in which case you probably won't be pleased.
There's no reason to hold off and lump it in with other problems just because people wanted more. You need to deal with issues individually and within the scope.

Actually it doesn’t. Not in my opinion. Which is quite a large problem you seem to have, stating everything you believe as fact.

How does simply re-running the arena make up for it? It completely ignores previous effort without any address of it.

Hypothetical situation. A player who really, really wanted Goldpool/Modok/Antman is grinding arena. They don’t have the deepest roster for it and are fairly unprepared. But they bought an Odin, Black panther treasure, Stark briefcase, or whatever and they grinded. They recharged their champs and made it all the way to X Million points. But before they could do any more, the game went down for emergency maintenance. Distraught at the money on the line, they prayed for the game to come back up while they could grind before they had to sleep/work/whatever. This was their designated time to grind. 8 hours later and it’s still down.

At the end of the arena they cross their fingers but unfortunately all their money has gone to waste, they came 151st/251st/ 11%-25% or whatever. They missed out. All that time, money and effort gone to waste.

They check the forums and apparently compensation is coming out. They think maybe something good will come for it, the units maybe refunded, or the top rewards being handed out to people. After all the buildup of kabam saying compensation will come out soon, it’ll come out soon, it’ll come out soon; they come out and say that the arena will be rerun.

Brilliant. So the “compensation” for the player is that they have the opportunity to put in all the effort again. All those units, money and time spent were literally for nothing.

Perhaps this was an exaggeration , then again, perhaps not. Regardless, it is almost a certainty that someone spent money to refresh champs for Goldpool (there were scores of over 150 million) and people clearly spent time that has gone to waste.

Compensation does NOT cover everything. And that is not my opinion, because it is a fact that the arena does not compensate for money, time or effort spent in arena. It just gives an opportunity to put in the same money, time or effort in again.

@GroundedWisdom I find it funny that you chose to reply to a post that was clearly baiting you for a response, but ignore the valid points I make. This is why people think you don’t back up your opinion, because you call it facts and then don’t explain why.

I didn't see the comment. I'm at work and I checked the last page at break.
It's not possible to gauge who put in what for the Grind. However, people missed a good number of hours to Grind, and for some that's the time they have. Is it a perfect solution? No. They're not capable of perfectly accommodating everyone's situation. It's a chance to Grind again. That's fair. Sorry you disagree.
Considering it didn't actually affect the score seeing as how no one could Grind, it's more than fair.

It is. Kabam collect data on everything, including who used a Pym disk. They know what you spend your units on, just ask support whether you bought a premium crystal yesterday. They can check your account purchase history so saying they can’t is wrong or lying.

They are perfectly able to see who bought and spent what and they are perfectly able to reimburse that amount.

It quite obviously did affect people differently, which is what kabam and you have in common. You don’t understand.

You know how some people sleep at different times around the world? Yeah, that’s how it affects people differently and it’s naive to think it affects everyone the same just because it happens at the same time.

You expect them to comb hundreds of thousands of Accounts and return everything people spent on an Arena? Dude. Let that sink in.