Legends Runs & Downtime [Mod Edit for Title Clarity]

So I have just read your post about he people affected by this..

Not a single thing mentioned about LEGEND..

I was at the end of my legend run and this downtime affected my run.

This is not fair on all people at all, you have built a reasonable resolution for the goldpool arena people that were affected. But the EQ legend may need reassessing.. (if the legend was still available on that)

Also the legend results for antman quest needs reassessing. Any players affected need to either be refunded/rewarded for this.

************

I posted this on the forums a few days back..

It got merged with compensation chat..

Reposted it hours and pages later..

Still getting ignored.

Need a mod to answer this!!!!

Feel free to merge this into compensation chat again.. but not if your not gonna answer me first and give me a chance to reply, because if you merge it and I don’t gilet an answer... will just post it here again as a new thread as it’s very unprofessional and rude to be blatantly ignoring your customers.. especially when they are desperate for your answers.

Comments

ILovePonies

@Kabam Miike @Kabam Wolf @Kabam Vydious @Kabam Zibiit @Kabam Ahab

This initial post was due to the server outage...
I was at the end of my legend run.. this has not been included in the compensation posts. Hence why I made a new post as it’s an unresolved issue.

ILovePonies

No transparency on compensating me/other players who were in a legitimate run for legend on lily quest. No refunds being offered for items used.. boosts pots etc

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ILovePonies

zeezee57 wrote: »

I've seen your posts in the compensation thread and honestly I can't believe you still have no reply. Even just the generic acknowledgment that "we're looking into it". I've never tried a legends run but considering what goes into it I'd be furious to just be completely blown off like you've been.

I know Thankyou for noticing getting sick of being ignored!

unknown

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Asmodeyus

ILovePonies wrote: »

No transparency on compensating me/other players who were in a legitimate run for legend on lily quest. No refunds being offered for items used.. boosts pots etc

This is beyond unacceptable that you havent gotten any response in over a week. You stated you waited and it wasnt mentioned in the package. At this point even an automated reaponse would be something.

JC_

This post needs to be bumped until he gets some sort of answer.

Kabam Vydious

Hey there -

Apologies on no direct response to this in the last few days. As it is the weekend, we won't be able to have a full chat on the matter but come tomorrow we'll bring it up to the rest of the team and see what information we can dig up on it.

SKOutsider

@Kabam Vydious does this mean that the team stop working on the weekends?

Legit question by the way.

Kabam Vydious

SKOutsider wrote: »

@Kabam Vydious does this mean that the team stop working on the weekends?

Legit question by the way.

There are always people working, but in order to have a full flushed out conversation, it is more advisable to do so on the weekday rather than the weekend.

unknown

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Slig

This is true. Now if we can just get some update on overheating, aq, etc.

MattMan

ILovePonies wrote: »

So I have just read your post about he people affected by this..

Not a single thing mentioned about LEGEND..

I was at the end of my legend run and this downtime affected my run.

This is not fair on all people at all, you have built a reasonable resolution for the goldpool arena people that were affected. But the EQ legend may need reassessing.. (if the legend was still available on that)

Also the legend results for antman quest needs reassessing. Any players affected need to either be refunded/rewarded for this.

************

I posted this on the forums a few days back..

It got merged with compensation chat..

Reposted it hours and pages later..

Still getting ignored.

Need a mod to answer this!!!!

Feel free to merge this into compensation chat again.. but not if your not gonna answer me first and give me a chance to reply, because if you merge it and I don’t gilet an answer... will just post it here again as a new thread as it’s very unprofessional and rude to be blatantly ignoring your customers.. especially when they are desperate for your answers.

I have missed out on a legends tag twice because of emergency maintenance. I promise you nothing will be done for you, your pleas will fall on deaf ears and support tickets will be summarily dismissed.

Sorry bro but you won’t get anywhere with this.

ILovePonies

MattMan wrote: »

ILovePonies wrote: »

So I have just read your post about he people affected by this..

Not a single thing mentioned about LEGEND..

I was at the end of my legend run and this downtime affected my run.

This is not fair on all people at all, you have built a reasonable resolution for the goldpool arena people that were affected. But the EQ legend may need reassessing.. (if the legend was still available on that)

Also the legend results for antman quest needs reassessing. Any players affected need to either be refunded/rewarded for this.

************

I posted this on the forums a few days back..

It got merged with compensation chat..

Reposted it hours and pages later..

Still getting ignored.

Need a mod to answer this!!!!

Feel free to merge this into compensation chat again.. but not if your not gonna answer me first and give me a chance to reply, because if you merge it and I don’t gilet an answer... will just post it here again as a new thread as it’s very unprofessional and rude to be blatantly ignoring your customers.. especially when they are desperate for your answers.

I have missed out on a legends tag twice because of emergency maintenance. I promise you nothing will be done for you, your pleas will fall on deaf ears and support tickets will be summarily dismissed.

Sorry bro but you won’t get anywhere with this.

It’s my second fail too.. trust me I know but this needs to stop

ILovePonies

Kabam Vydious wrote: »

Hey there -

Apologies on no direct response to this in the last few days. As it is the weekend, we won't be able to have a full chat on the matter but come tomorrow we'll bring it up to the rest of the team and see what information we can dig up on it.

Okay so it’s a weekday now.. can I have a legit answer now

Patchie93

Depending what office this takes place (most likely the Vancouver one) they run on PST time. Thag means its only 5:06am there no one is up and available to talk. You'll be lucky if they answer within the next 8hrs if at all

Gamergirl1211

That's brutal good luck bro

MCOC Team

Thanks for your patience, and apologies if your question fell through the cracks a bit in such a busy thread. We'll be approaching this situation the same way we always do when down time possibly impacts Legends Runs - the downtime will be considered when reviewing what your completion time should have been, and those that were active in the game leading up to the downtime will have that impact considered.