Legends Runs & Downtime [Mod Edit for Title Clarity]

ILovePoniesILovePonies Posts: 125
edited July 11 in General Discussion
So I have just read your post about he people affected by this..

Not a single thing mentioned about LEGEND..

I was at the end of my legend run and this downtime affected my run.

This is not fair on all people at all, you have built a reasonable resolution for the goldpool arena people that were affected. But the EQ legend may need reassessing.. (if the legend was still available on that)

Also the legend results for antman quest needs reassessing. Any players affected need to either be refunded/rewarded for this.


************

I posted this on the forums a few days back..

It got merged with compensation chat..

Reposted it hours and pages later..

Still getting ignored.

Need a mod to answer this!!!!

Feel free to merge this into compensation chat again.. but not if your not gonna answer me first and give me a chance to reply, because if you merge it and I don’t gilet an answer... will just post it here again as a new thread as it’s very unprofessional and rude to be blatantly ignoring your customers.. especially when they are desperate for your answers.
Post edited by MCOC Team on

Comments

  • ILovePoniesILovePonies Posts: 125
    @Kabam Miike @Kabam Wolf @Kabam Vydious @Kabam Zibiit @Kabam Ahab

    This initial post was due to the server outage...
    I was at the end of my legend run.. this has not been included in the compensation posts. Hence why I made a new post as it’s an unresolved issue.
  • ILovePoniesILovePonies Posts: 125
    No transparency on compensating me/other players who were in a legitimate run for legend on lily quest. No refunds being offered for items used.. boosts pots etc
  • zeezee57zeezee57 Posts: 588
    I've seen your posts in the compensation thread and honestly I can't believe you still have no reply. Even just the generic acknowledgment that "we're looking into it". I've never tried a legends run but considering what goes into it I'd be furious to just be completely blown off like you've been.
  • ILovePoniesILovePonies Posts: 125
    zeezee57 wrote: »
    I've seen your posts in the compensation thread and honestly I can't believe you still have no reply. Even just the generic acknowledgment that "we're looking into it". I've never tried a legends run but considering what goes into it I'd be furious to just be completely blown off like you've been.

    I know Thankyou for noticing getting sick of being ignored!

  • AsmodeyusAsmodeyus Posts: 218
    No transparency on compensating me/other players who were in a legitimate run for legend on lily quest. No refunds being offered for items used.. boosts pots etc

    This is beyond unacceptable that you havent gotten any response in over a week. You stated you waited and it wasnt mentioned in the package. At this point even an automated reaponse would be something.
  • JC_JC_ Posts: 502
    This post needs to be bumped until he gets some sort of answer.
  • zeezee57zeezee57 Posts: 588
    Hey it's a start. Even though it's not my issue it's good to see a response since it is an important concern
  • SligSlig Posts: 114
    This is true. Now if we can just get some update on overheating, aq, etc.
  • MattManMattMan Posts: 131
    So I have just read your post about he people affected by this..

    Not a single thing mentioned about LEGEND..

    I was at the end of my legend run and this downtime affected my run.

    This is not fair on all people at all, you have built a reasonable resolution for the goldpool arena people that were affected. But the EQ legend may need reassessing.. (if the legend was still available on that)

    Also the legend results for antman quest needs reassessing. Any players affected need to either be refunded/rewarded for this.


    ************

    I posted this on the forums a few days back..

    It got merged with compensation chat..

    Reposted it hours and pages later..

    Still getting ignored.

    Need a mod to answer this!!!!

    Feel free to merge this into compensation chat again.. but not if your not gonna answer me first and give me a chance to reply, because if you merge it and I don’t gilet an answer... will just post it here again as a new thread as it’s very unprofessional and rude to be blatantly ignoring your customers.. especially when they are desperate for your answers.

    I have missed out on a legends tag twice because of emergency maintenance. I promise you nothing will be done for you, your pleas will fall on deaf ears and support tickets will be summarily dismissed.

    Sorry bro but you won’t get anywhere with this.

  • ILovePoniesILovePonies Posts: 125
    MattMan wrote: »
    So I have just read your post about he people affected by this..

    Not a single thing mentioned about LEGEND..

    I was at the end of my legend run and this downtime affected my run.

    This is not fair on all people at all, you have built a reasonable resolution for the goldpool arena people that were affected. But the EQ legend may need reassessing.. (if the legend was still available on that)

    Also the legend results for antman quest needs reassessing. Any players affected need to either be refunded/rewarded for this.


    ************

    I posted this on the forums a few days back..

    It got merged with compensation chat..

    Reposted it hours and pages later..

    Still getting ignored.

    Need a mod to answer this!!!!

    Feel free to merge this into compensation chat again.. but not if your not gonna answer me first and give me a chance to reply, because if you merge it and I don’t gilet an answer... will just post it here again as a new thread as it’s very unprofessional and rude to be blatantly ignoring your customers.. especially when they are desperate for your answers.

    I have missed out on a legends tag twice because of emergency maintenance. I promise you nothing will be done for you, your pleas will fall on deaf ears and support tickets will be summarily dismissed.

    Sorry bro but you won’t get anywhere with this.

    It’s my second fail too.. trust me I know but this needs to stop

  • ILovePoniesILovePonies Posts: 125
    Hey there -

    Apologies on no direct response to this in the last few days. As it is the weekend, we won't be able to have a full chat on the matter but come tomorrow we'll bring it up to the rest of the team and see what information we can dig up on it.


    Okay so it’s a weekday now.. can I have a legit answer now
  • Patchie93Patchie93 Posts: 739
    Depending what office this takes place (most likely the Vancouver one) they run on PST time. Thag means its only 5:06am there no one is up and available to talk. You'll be lucky if they answer within the next 8hrs if at all
  • Gamergirl1211Gamergirl1211 Posts: 28
    That's brutal good luck bro
This discussion has been closed.