Issue: can't log on

ZAN667

I've got full net reception and cant log on
With my Android version 7.1.1 phone

Comments

Back for Blood

Maybe its a sign that they want us to quit the game haha

Back for Blood

Going to miss out on getting howard in arena

AidenBenMan

Anyone logging complaints with Kabam?? Or is it the issue from our end??

Noobeeus

I'm in Vic and have Telstra and work wifi no problems on either.

AidenBenMan

I think its just the Optus/Virgin services

diesel3232

it must be optus. i'm in the melbourne area with optus and have had same problems. but used the wife's portable telstra wifi just now and had no problem getting on

Jaarel

Guys how to we lodge the issue with Kabam - I have never done it - anyone have the link?

phillgreen

This link should be for support. Found it in one of the stickies in this section.

http://kabam.force.com/PKB/KbHome?ga...0000013VnVqEAK

Nzjd76

I'm in the same boat optus and in melbourne. Been doing my head in trying to figure out how to fix it

DLegend

I guess android takes the cake this time. Lol

Noobeeus

Anyone experiencing this problem there are a few ways around it.

Find a free wifi location
Ask a friend (not on optus too) to setup a wireless hotspot

ZAN667

Nothing!!!

Not even a reply from Kabam

Back for Blood

Ive been emailing back and forth with kabam but not really helping

solsk11

i have ticket 04378526 raised. if you raise, quote this one as well

ZAN667

solsk11 wrote: »

i have ticket 04378526 raised. if you raise, quote this one as well

Noobeeus

ZAN667 wrote: »

Nothing!!!

Not even a reply from Kabam

Its not Kabams issue thats why....

ZAN667

Yes it is as I can play my other apps

ZAN667

No reply = no respect

But they will still take my money up front in full for the daily cards

And when we have a issues nowhere to be seen...

Noobeeus

ZAN667 wrote: »

No reply = no respect

But they will still take my money up front in full for the daily cards

And when we have a issues nowhere to be seen...

A- its a holiday weekend in the US so chances they are working (even though they are in Vancouver) is slim
B- its a local issue with a mobile phone network in Melbourne - what the hell are they going to do??

get a grip, your self entitlement is astonishing

ZAN667

and that's just poor management

It's not hard to reply

My issue is not with you matie

Noobeeus wrote: »

ZAN667 wrote: »

No reply = no respect

But they will still take my money up front in full for the daily cards

And when we have a issues nowhere to be seen...

A- its a holiday weekend in the US so chances they are working (even though they are in Vancouver) is slim
B- its a local issue with a mobile phone network in Melbourne - what the hell are they going to do??

get a grip, your self entitlement is astonishing

and that's just poor management

It's not hard to reply

My issue is not with you matie common sense is Instinct sense

solsk11

don't agree this is a carrier only issue. Kabam will have been blacklisted for some reason, only Kabam will be able to resolve it. I couldn't contact Virgin asking them to lift the blacklisting, not how it works

linny_456

Can't just be a carrier issue, I am able to do everything but log in to the game.

solsk11

just contacted virgin via FB, will see what they say

AidenBenMan

I rang Virgin mobile..... they said that it is definitely not an issue from their end. No black-outs, and the internet and all other apps are working, so it is definitely a KABAM issue. Starting to get frustrated now........ AW is on and Im going to miss out on the Arena champ

ZAN667

O_o yes it is sooo so frustrating

AidenBenMan

Should we expect some sort of compensation for this?? I was going to hammer arenas and now will miss out!

Back for Blood

I had the day off work so would have been able to go for the champ. I didnt get any compensation last time because i didnt do any of arena as i already had voodoo but still missed out on playing all day so hope i dont miss out again

ZAN667

I hope we get some compensation, as I'm going to miss out on the two daily cards I've paid for

And the daily special login

AidenBenMan

Do you guys see this as a quick fix?? My son loooooves this game and he wont be happy if its a longterm issue. We're also in a 9mill+ ally and they wont be too happy if we cant play.....

ZAN667

who knows they haven't even have the common courtesy to give us a reply