Unit purchase, no units [Under Investigation] [Merged Threads]

Logan_wpn_11Logan_wpn_11 Member Posts: 30 ★
edited July 2018 in Bugs and Known Issues
Purchased 2 Star Lord loot bags didnt receive any units for the mutant t3 class cats that cost 400 units. You charged my cc and gave nothing in return. nl744ykbe3rt.jpg
Post edited by Kabam Lyra on
«1345

Comments

  • shogeckashogecka Member Posts: 9
    Same thing. Money taken from credit card, no units. I filed report with support.
  • Jay1977Jay1977 Member Posts: 2
    I purchased ten dollar deal to try it out and it took my money from Google account and didn't send me what I purchased
  • Jay1977Jay1977 Member Posts: 2
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  • Logan_wpn_11Logan_wpn_11 Member Posts: 30 ★
    I sent an email to them also. They sent me a 2-4 crystal smh...
  • TheGloryofManTheGloryofMan Member Posts: 1 ★
    Same here, same error.
  • Mad_Titan72Mad_Titan72 Member Posts: 82 ★
    I had an error as well. The purchase shows up in my Google play account but I never received the credits.
  • Opolox6Opolox6 Member Posts: 2
    Hi i bought $100 dollars worth of units and no unit was up with that in game name Opolox6
  • GroundedWisdomGroundedWisdom Member Posts: 36,567 ★★★★★
    I've had this issue come up a long time ago. I opened a Ticket and they explained that it can take up to 24 hours to show. MOST of the time they're automatically there. Once in a while it can happen. Sure enough, they showed up sometime after. Try force-closing the game and opening it again.
  • Opolox6Opolox6 Member Posts: 2
    I went to buy units and didnt get the units idk whats going on
  • TitoBandito187TitoBandito187 Member Posts: 2,072 ★★★★
    Contact support directly. Don’t post personal order info in a PUBLIC USER forum @Jay1977
  • GroundedWisdomGroundedWisdom Member Posts: 36,567 ★★★★★
    My bad, I can see other people are having the issue as well. I was just trying to help. Sometimes it can take longer to show up in your Account. Good luck guys!
  • NJVictorNJVictor Member Posts: 35
    I know you merged threads @Kabam Ahab but I don’t think my issue is the same
  • SomethingsomeSomethingsome Member Posts: 176
    edited July 2018
    Didn't know about the error until after three failed attempts (tried again after rebooting the game and submitting a ticket). They all billed me well enough, but nothing in game was received.

    Was stuck boosted in act 5.3 needing ro revive and couldn't buy anything. Luckily my alliance was able to help me out with a revive to finish.
  • NJVictorNJVictor Member Posts: 35
    Seems like a different error then the rest of u
  • winniewinwinwinniewinwin Member Posts: 178 ★
    Same issue here, although I spent $99.99. Where are my units Kabam!?!? You charged me through Google!
  • winniewinwinwinniewinwin Member Posts: 178 ★
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  • WeledaWeleda Member Posts: 0
    How do I get a refund?. I spent 4.99 plus 5.24 and didn't get my items but I got charge. Thank you.
  • Kabam AhabKabam Ahab Moderator Posts: 956
    Hi All,

    If you are having this issue, can you please post or send me your in-game name?
  • shogeckashogecka Member Posts: 9
    In game name Shogecka
  • winniewinwinwinniewinwin Member Posts: 178 ★
    I posted before this got merged. I can see apparently it is an issue and needs to be solved ASAP. I was going to purchase the offer from today. It is on a time limit. I have never, ever, EVER seen it take more than one minute to get my units. I have been playing since mid 2015 and spent countless thousands. Please get this handled quickly, because I guarantee many people are raising Cain with Google and Apple support. You guys have enough problems.
  • Tyler1957IITyler1957II Member Posts: 7 ★
    Same issue. Thought I did something wrong so I was dumb enough to try it again. They even charged my account a tax on it twice.
  • Tyler1957IITyler1957II Member Posts: 7 ★
    In game name.. Tyler 1957 II
  • winniewinwinwinniewinwin Member Posts: 178 ★
    Allot of people are dealing with this issue. Like A LOT. There is a merged thread about not receiving units from purchases
  • Opolox6Opolox6 Member Posts: 2
    In game name Opolox6 $100 dollars worth of units
  • Cobraraul33_Cobraraul33_ Member Posts: 4
    Same here got same msg.
  • LoboEliteLoboElite Member Posts: 2
    In Game name LoboElite x2 starks briefcases and daily offer
  • megamangmegamang Member Posts: 133 ★
    Is this going to be fixed soon? I just refilled energy and was purchasing units to revive and now im stuck.
  • Nichoas_1Nichoas_1 Member Posts: 147 ★★
    Nicholas Jas in game name. Credited my account the $10.00 i spent on the google play card, but won't even allow the star lord loot bag purchase. Im thankful it still lists me as having my money but i need this for revives in aq. Its going to ultimately cost me more than my 10 dollars
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