Can someone help me?

Hi there! I had to go to vacation for a week but Alliance Wars already started.I did my placements then gave my account to my friend for a week. I said:Please do your best on my account I trust you! Then I came from vacation and opened my game.Then I see this title:Your account permamently banned.I didnt do anything Im pretty sure this is my friends fault.What should I do now? How can I unban my account? Can you help me pls?

Comments

Thecrusher_9756

Account sharing is against the TOS

itswerysh1ne

I know right but I had to that.Im really sorry.I will not do that ever! How can I mail to Kabam?

Bapoi

Honestly, no you didn’t have to do that.

If real life gets in the way, it gets in the way. Any self respecting group of people (alliance) would understand it, and work around any possible ‘problem’ it might create.

Having others play your account is as said against ToS and can mean being banned.
It’s not the first time this happened and it’s been communicated on many different levels to the players, in game as well as on the forums.

You can try contacting support, but I’m afraid their answer won’t please you..

Kabam Spice

Hi itswerysh1ne,

I am sorry to hear that you are having issues with your account being banned. However, the forums are not the place to discuss any actions taken on individual accounts, including in-game bans. There is more information here in our forums regarding bans.

For account specific issues, please contact the support team as they will be better equipped to advise in this situation.

Contacting support:

From the Main screen, tap the grey gear icon in the top left corner of the screen. From there, tap on the button that says “Support”. Seek your question, if you’re not able to find the answer and have more questions, touch the button that states, “Need more help? Contact us” to submit a support ticket.

Due to the fact that we are unable to assist, and are directing you to contact support, this thread is now closed.