Y’all must notice that y’all have to apologize for game outages on a daily basis!? Your outdated dial up servers aren’t doing the job. Priorities kabam priorities!!
Hey there everyone, the game has been temporarily place into emergency maintenance. We apologize for the inconvenience and will update everybody as soon as more information is available to share.
Translated...
Do you guys have an in-house gamer? I know it’s isnt much better than the “copy/paste ‘we know you are frustrated’” posts, but at least that would quicken the message updates, rather than the message boards being flooded with “game down” threads...
Hey there everyone, the game has been temporarily place into emergency maintenance. We apologize for the inconvenience and will update everybody as soon as more information is available to share.
At least you stopped thanking us for our patience. There is none of that left. Your game and your company are a complete dumpster fire. Do yourself a personal favor and quit now. Get out of that company before you lose your sanity.
*most condescending tone possible over written word*
Summoners, don’t get your hopes up for this compensation, it’s just that we want to give you the ABSOLUTE BARE MINIMUM and chase away any business you might have given us because WERE A PROFESSIONAL COMPANY!!!
Servers down, glitches, etc... Doesn't matter. Cannot believe Kabam doesn't do the basics any more.
1. Acknowledge there is an issue.
2. Explain what the issue is.
3. Tell everyone exactly what you are doing to fix it, how long it will take (followed by daily updates).
4. Do something nice for the community (not tell us what you are NOT doing).
5. Fix it. Not just band-aid.
6. Let everyone know what was fixed, what was wrong, and what you've done to not let it happen again.
P.S. I forwarded the WHAT WE ARE NOT GOING TO DO FOR YOU post from Kabam Mike to all of my customer service agents, where I work. Told them how big this company was and how much money people spend. We are now circulating as a caution of WHAT NOT TO DO.
Ok I want to first say I have no problem with a certain medicinal plant. But since Canada passed those specific green laws the game has sunk to the worst state in it's history. Just Maybe a game development building is not the right place to fire it up??? We already know you guys drink there as it was stated during the 8+ hour outage a while back.
This is becoming a major issue. No other game I know of has problems like this. Kabaam needs to hire some better back end developers to solve these issues, it’s amateur hour over there!
Just out of curiosity, what would happen if we attempt a legends run and the game goes down in the middle of the run? Does the timer stop until the game is back up?
Lost fight I never started in T4B Arena. It seems there was an error. No ****. And Kabam is sorry for any inconvenience. This isnt an inconvenience. Its outrageous that we are not being compensated for the losses. Should temporarily allow us to restart the fights lost due to Kabam's faulty service.
This game is a joke. Time to spend some of our money we give you on your own servers and stop using from another company which probably outlets many others thus causing the be overworked all time. Business 101. Spend continue making keep client base happy bring in more or don’t watch them drop like flies no new players come anymore.
Just out of curiosity, what would happen if we attempt a legends run and the game goes down in the middle of the run? Does the timer stop until the game is back up?
Game seems to go down multiple times a day now. Starting to feel like it’s down more than it’s up. Never anything more than a generic response from kabam. No real apologies, no compensation, nothing. When is enough, enough?
Just out of curiosity, what would happen if we attempt a legends run and the game goes down in the middle of the run? Does the timer stop until the game is back up?
Servers down, glitches, etc... Doesn't matter. Cannot believe Kabam doesn't do the basics any more.
1. Acknowledge there is an issue.
2. Explain what the issue is.
3. Tell everyone exactly what you are doing to fix it, how long it will take (followed by daily updates).
4. Do something nice for the community (not tell us what you are NOT doing).
5. Fix it. Not just band-aid.
6. Let everyone know what was fixed, what was wrong, and what you've done to not let it happen again.
P.S. I forwarded the WHAT WE ARE NOT GOING TO DO FOR YOU post from Kabam Mike to all of my customer service agents, where I work. Told them how big this company was and how much money people spend. We are now circulating as a caution of WHAT NOT TO DO.
When there is still a large portion of the player base that continues to spend as if nothing is wrong then they have no incentive to fix the issues. Complaints on the forums don’t affect their bottom line therefore don’t exact change. Only changes in their cash flow affect change.
Comments
Translated...
Do you guys have an in-house gamer? I know it’s isnt much better than the “copy/paste ‘we know you are frustrated’” posts, but at least that would quicken the message updates, rather than the message boards being flooded with “game down” threads...
At least you stopped thanking us for our patience. There is none of that left. Your game and your company are a complete dumpster fire. Do yourself a personal favor and quit now. Get out of that company before you lose your sanity.
6 pages with no Xzibit.
Not sure there’s such a thing as karma. But it sure feels like there might be.
Dr. Zola
Summoners, don’t get your hopes up for this compensation, it’s just that we want to give you the ABSOLUTE BARE MINIMUM and chase away any business you might have given us because WERE A PROFESSIONAL COMPANY!!!
Killmonger when I said "Canno't get you this week my friend"
1. Acknowledge there is an issue.
2. Explain what the issue is.
3. Tell everyone exactly what you are doing to fix it, how long it will take (followed by daily updates).
4. Do something nice for the community (not tell us what you are NOT doing).
5. Fix it. Not just band-aid.
6. Let everyone know what was fixed, what was wrong, and what you've done to not let it happen again.
P.S. I forwarded the WHAT WE ARE NOT GOING TO DO FOR YOU post from Kabam Mike to all of my customer service agents, where I work. Told them how big this company was and how much money people spend. We are now circulating as a caution of WHAT NOT TO DO.
“Don’t worry, I’ve sent an email about it”.
This is great!
This game is a joke. Time to spend some of our money we give you on your own servers and stop using from another company which probably outlets many others thus causing the be overworked all time. Business 101. Spend continue making keep client base happy bring in more or don’t watch them drop like flies no new players come anymore.
No lol. You just get kabamed
Oh man, that sux. Thanks for the reply
When there is still a large portion of the player base that continues to spend as if nothing is wrong then they have no incentive to fix the issues. Complaints on the forums don’t affect their bottom line therefore don’t exact change. Only changes in their cash flow affect change.