[Android] 20.0 Lag, Crashing and Performance Investigation
Kabam Lyra
Member Posts: 2,936 ★★★★
Hi Summoners!
Our team is working to identify and address performance issues in The Contest and we need your help as we gather relevant information.
As part of this process, it is important for you to understand that lag and game performance are affected by a host of factors including: device, operating system, connection and even Champions or maps. Complicated issues such as these involve an equally complicated investigation process, due to all of these variables. Your contributions to this thread will help in that investigation. This, however, does not mean that there is one single “fix” coming that will address all concerns for all players. It is an ongoing process of improvements that the team is continually working toward as the game progresses.
If you are experiencing lag, unresponsive controls or performance problems in the Android version of The Contest, please reply using the template below.
This thread is for Android users only.
In-Game Name: Please include your in-game (not forum) name.
Device and Model: (Example, Samsung Galaxy S6)
Device Operating System: (Example, 8.0) You can find the operating system version on Android by going to Apps, then Settings and “About Device.”
Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both? If on cellular, what is your mobile carrier?
Game Version Installed: To check which version of the game you have installed, go to the Play Store and confirm that you have the latest version installed which will show you the number. This thread is for users on the 20.0 version of the game only. (Example, 17.1.5)
Game Mode: In which game mode did the error occur? Story Quests, Event Quests, Arena, Alliance Quest or Alliance War.
Description of the Issue: Please include a full and complete description of the lag and performance issue you are experiencing with as much relevant detail as possible. This includes any specific Champions affected and how long you’ve been experiencing the issue.
Replies to this thread must use the template below and provide relevant, constructive information about the issue. This thread is for information gathering and not one-on-one support. Off topic posts, requests for status updates and general complaints will be removed according to the forum rules.
Our team is working to identify and address performance issues in The Contest and we need your help as we gather relevant information.
As part of this process, it is important for you to understand that lag and game performance are affected by a host of factors including: device, operating system, connection and even Champions or maps. Complicated issues such as these involve an equally complicated investigation process, due to all of these variables. Your contributions to this thread will help in that investigation. This, however, does not mean that there is one single “fix” coming that will address all concerns for all players. It is an ongoing process of improvements that the team is continually working toward as the game progresses.
If you are experiencing lag, unresponsive controls or performance problems in the Android version of The Contest, please reply using the template below.
This thread is for Android users only.
In-Game Name: Please include your in-game (not forum) name.
Device and Model: (Example, Samsung Galaxy S6)
Device Operating System: (Example, 8.0) You can find the operating system version on Android by going to Apps, then Settings and “About Device.”
Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both? If on cellular, what is your mobile carrier?
Game Version Installed: To check which version of the game you have installed, go to the Play Store and confirm that you have the latest version installed which will show you the number. This thread is for users on the 20.0 version of the game only. (Example, 17.1.5)
Game Mode: In which game mode did the error occur? Story Quests, Event Quests, Arena, Alliance Quest or Alliance War.
Description of the Issue: Please include a full and complete description of the lag and performance issue you are experiencing with as much relevant detail as possible. This includes any specific Champions affected and how long you’ve been experiencing the issue.
Replies to this thread must use the template below and provide relevant, constructive information about the issue. This thread is for information gathering and not one-on-one support. Off topic posts, requests for status updates and general complaints will be removed according to the forum rules.
3
This discussion has been closed.
Comments
Blue studio 5+5
Android version 5.1
WiFi
The issues is in the danger rooms when the fight starts the game lags I I instantly loses and I've use over 15 revives team/single and health potions and while I am in a fight the games crashes and cause my phone to over heat and plus the battery is going down in 10 min of the game
Version 20.0.0
Device Operating System: 8.0.0
Cellular or WiFi: Both, Verizon
Game Version Installed: 20.0.0
Game Mode: everything from opening crystals to very choppy fighting.
Description of the Issue: its just very laggy. It doesnt freeze and it doesnt dc me. Its just very fast pauses that start almost as soon as they finish. Please help. I got a new phone the lg g7 thinQ. I never had problems with my lg g5 n the game and id hate to not be able to play anymore due to technical issues.
If anyone finds out a solution plz post.
Device Operating System: 8.0.0
Cellular or WiFi: Both
Game Version Installed: 20.0.0
Game Mode: Everything from opening crystals to fighting in every mode.
Description of the Issue: The game is like running in slow motion. Everything is like a recap. Can't fight, evade parry or anything.
The phone is brand new and 6GB RAM. Internet speed is good fights open swiftly but runs in slow mo.
Device and Model: iPhone 8
Device Operating System: 11.4
Cellular or WiFi: Wifi (have not tested cellular)
Game Version Installed: 20.0.0
Game Mode: Story Quests, Event Quests, Danger modes, opening crystals and just everywhere in general
Description of the Issue: lagging, choppiness, in game freezing making it impossible to have fair fights.
Moto X Play
Qualcomm Snapdragon 615 MSM8939
Quad-core 1.7 GHz Cortex-A53 + Quad-core 1.0 GHz Cortex-A53
Adreno 405
2GB
Game locking a lot and closing alone.
I lost several fights because of the errors, I can not continue in the arenas and other events because I'm losing fights when the game crashes.
Also I’m losing 5% to 6% battery for every fight in AQ (around 2 minuets/fight).
When the phone starts to get really hot none of the phone functions are working ( volume buttons,home button,on and off button) I have to force restart the game to exit to home screen.
All the other apps are working normal,only MCOC app having this issue after I updated the game.
Also I’m losing 5% to 6% battery for every fight in AQ (around 2 minuets/fight).
When the phone starts to get really hot none of the phone functions are working ( volume buttons,home button,on and off button) I have to force restart the game to exit to home screen.
All the other apps are working normal,only MCOC app having this issue after I updated the game.
All the same issues. Danger Room keeps crashing. If anything, it's worse than before 20.0.
ZTE Blade Spark, unresponsive controls and horrible lag. Cannot play game. Also horrible lag in the LG Stylo3.
In game name is Ahitlaw
Phone: LG Fortune
Wifi
Issues I've been having is the game slows to a crawl when traveling from fight to fight and lack of contention pop up appears almost all the time.
Device and Model: Galaxy S5 Active
Device Operating System: 5.0
Cellular or WiFi: Both Wi-Fi and ATT Wireless
Game Version Installed: Version 20.0.1
Game Mode: Story Quests, Event Quests, Arena, Alliance Quest or Alliance War. (ALL OF THE ABOVE)
Description of the Issue: During game play, the game lags. The characters are slow to display. The fighting sequences are slow and choppy. Really bad lag speed.
Device - nubia z11
Connection - cellular data
Game version - 20.0
Android version - 6
The game lags a lot after updating to 20.0 also My ally members have same issue.
I experienced a lot in quickmatch...if the lags come due to network then a loading symbol will appear but the loading icon dosent appear when the game lags for me.
Device and model: Samsung Galaxy S7 Edge
Operating System: 8.0.0
Cellular or WiFi: WiFi
Game Version Installed: 20.0.1
Game Mode: Story Quest, Event Quest
Description: Lag is certainly not consistent, but the following occurrences are the most common for me:
1) When the defender dashes in towards me, the game would stop for a split second, not allowing me to block. This has happened most recently vs Rhino, the boss of the first map quest in the monthly event quest. It happened frequently in story mode act 5.
2) At the beginning of the fight, right after the attacker and the defender run toward each others, the game would stop for a split second, not allowing me to block or parry.
I hope you guys are working on it.
My phone is and android galaxy J3 emerge and I have the latest updated of the game and the phone's up-to-date
In game name (The Clip)
Device and Model:Galaxy S2
Device Operating System: 7.0
Cellular or WiFi: WiFi
Game Version Installed: 20.0.1
Game Mode: All modes
Description of the Issue: Mostly the game crashes without warning. I am down to half a champion aq because it crashed 4 times. It crashes when selecting champs for questing. It crashes after 4 or arena fights though the screen usually pixelates before crashing
REDMI NOTE 5
MIUI 9.6 Stable , Android 7.1.2 N2G47H
Data and wifi
Load screen lags for more than 5 mins. 2) Lags during fights with no observable pattern 3) game lags every time the following occurs : dormamu l2, sentinal l2, iceman l2, whenever modok moves too.much on screen / dashes and stuff. Occasional Dex/dodge Back failure. Occassional speed up of game to insane fps which gets back to normal quickly . But speed up or down it still throws off ur rhythm .
Version 19.1 . Now it is 20.0. 0.
Thank you
Samsungs8
V9.5
Update 20.0
Sprint is my carrier
Every single game mode
Multiple issues, on the 5th hit of my 5 hit combo i freeze and am instantly getting hit(aq is really bad) my attack pauses mid combo and my opponent gets off a special attack!!! If an opponent throws a special(especially beam attacks) im frozen when i try and charge forward i punch mid air and then get punished!!! I charge and dash backwards or pull back to block and i rush into an attack ( and NO IM NOT FIGHTING EMMA FROST) basically my controls are messed up ,ive submitted these problems with 19.0 and 19.1(which fixed iPhone problems) and have pretty much been ignored like its something ive done wrong!!! If u cant fix these problems just admit it so we can all quit!!
Are they making fun of us? We've been days complaining about how slow the application is and now they ask us for data from our devices. Instead of asking for the data of our devices, see what errors have the update 20.0 since since we installed this update we are very slow throughout the game (opening windows, playing wars, vs, supermissions, etc ...). please beglen as soon as possible since we are a few days from the beginning of the war season and it would be a great advantage for those who are "good" the game .
Here is a video of how horrible the game is, it became unplayable
Device and Model: Xperia Z Ultra C6843
Device Operating System: 5.1.1
Cellular or WiFi: I only use WiFi.
Game Version Installed: 20.0.0
Game Mode: Story Quests, Event Quests, Arena, Crystals vault, Stash.
Description of the Issue: Since I updated the game to 20.0.0 there has been lags at the start of the fights, when rolling the champions and items at the stash, when opening crystals and when moving on quests. Also sometimes some champions models shows up in the middle of the screen, see the images below.
Device and Model: Moto z2 force
Device Operating System: 8.0.1
Cellular or WiFi: both, Verizon
Game Version Installed: 20.0.0
Game Mode: Story Quests, Event Quests, Danger modes, opening crystals and just everywhere in general
Description of the Issue: lagging, choppiness, in game freezing making it not fun to attempt content. Lag/choppiness caused me to inadvertently buy a crystal today, so I'm about ready to stay away as much as possible.
Device: xiaomi redmi note 5
System: 8.1.0
Game Version: 20.0.1
Wifi
Game mode: arena, event quest, war, alliance quest, crystals
Description of the issue: lagging everywhere
Android
7.1.1
Cellular Data
Darkstar4387
Version 20.0
I've been having major issues since 20.0 and some other updates were released, issues like these.
1. Slowdowns.
2. Lag in the beginning of the fight.
3. Extreme lag and stalls when trying to open crystals, freezes, champion portrait disappearers so does energy information which persists even after navigating away from the game.
4. Getting disconnected when moving to other apps.
5. Crashing
6. Network connection issues
7. Slow movement when navigating maps
8. Long loading times when checking champions, portrait of champions load slow, when checking them and switching between them it has a small spinning circle for a but before they load and slowdowns when scrolling down champions
9. Slow loading on home screen
10. Slow start up
11. Champions refusing to move properly
12. Getting specials blocked at alarming clip
13. Other champions still appearing in information screen
And much more since 20.0, was working fine for the most part but since the last updates it's slowed to a crawl and I know it is not my phone since everything else is working perfectly fine including other more demanding gsmes like pubg with almost no issues.
Honestly you guys really need to get it together and actually fix the game and your servers before other players and I just decide that this game just isn't worth it anymore and are getting tired of all these bugs and issues that plague this game that either never get fixed or they take a extremely long time to do so.
I miss the days prior to 12.0 where they game was farily stable and they activily fixed bugs and gave us compansation when there were issues and let's face it the overall gameplay and has declined a lot since then.
In game name- Ahitlaw
Horrible Unresponsive controls, horrible lag
Wife has an LG Stylo 3- extreme lag. Her in game is Mandielou
Device and Model: Samsung Galaxy J5 2016
Device Operating System: 7.1.1
Cellular or WiFi: WIFI
Game Version Installed: 20.0.1
Game Mode: Story Quests, Event Quests, Arena, Alliance Quest and Alliance War.
Description of the Issue: After about 4 or 5 fights the game has a lot of lag during the fighting and it starts to get extremely hot to such an extent that I have to close the application, wait for it to cool down and go back to start the game and so most of the time
Android 6.0
The game lags when opening crystals, moving in quests and viewing my roster and at the start of fights
Ign: rogue217