Glory store problems [Merged Threads] [Under Investigation]

**MOD UPDATE - 09/11 9:15AM PST**
Just a quick update - we're working on a fix for this with the rest of the team! We'll update you once we push it live. Thank you again for your continued patience.

I have enough glory to buy T4B catalyst frags but it says insufficient funds.

Comments

Waddaboutme

Kabam Vydious wrote: »

Hey gang -

This has been heavy on our radar and we're currently looking into reimbursing overcharges. Once we have more details we'll update you on that, but at the moment I just wanted to swing by and assure y'all that we're still looking at this. Thank you again for the continued patience. We really appreciate it.

Although those affected by being overcharged would have appreciated this update, which I think everyone would have assumed you’d do anyway, there is still no answer or response as to whether the problem has indeed been fixed. If your solution is to say, “yes it’s stuffed up and out solution is to wait it out until next week because that’s far easier than what we’d need to do to fix it in the interim,” then just say it. In essence it is a small issue, but an issue nonetheless. To ignore the requests of your customers really demonstrates a lack respect for us and our intelligence.

OKAYGang

t4b cat frag price is not resetting

Bonzai820

First acknowledgement of this was on 9/9. It is still not resolved on 9/15 (6 days later).

Sbk

Hello......hello.......is anybody out there??

Stat

Is the glory store going to be fixed before it resets tomorrow? Or are you just ignoring the issue until then? It's been a week since "the game team is looking into this"...

Icecold2099

Sbk wrote: »

Hello......hello.......is anybody out there??

They are out there. They're just ignoring us and hoping we forget about the issue.

1* review in play store coming up....

Matt1985

@Kabam Sophia
@Kabam Miike
@Kabam Lyra
Any new info on this???

Stat

Sbk wrote: »

Hello......hello.......is anybody out there??

Considering a mod moved my post from the general section to this thread, they are clearly there and just ignoring us.

Adam9090

Well on a good note guys at least the store is almost reset for the new week lol

unknown

Still waiting for ANY update on this. Cost me more glory than it should and still no reset. We are just BEGGING for an update to this issue.

Tensio

@Kabam Vydious when will you return the extra cost? Tomorrow is the reset and no news

Icecold2099

Tensio wrote: »

@Kabam Vydious when will you return the extra cost? Tomorrow is the reset and no news

This!!

JamesM

Adam9090 wrote: »

Well on a good note guys at least the store is almost reset for the new week lol

That isn't good news, I would be able to buy the 4th and 5th t2a this week, next week it would be the 6th and 7th so much higher cost.

Jestr54

JamesM wrote: »

Adam9090 wrote: »

Well on a good note guys at least the store is almost reset for the new week lol

That isn't good news, I would be able to buy the 4th and 5th t2a this week, next week it would be the 6th and 7th so much higher cost.

Same. I keep checking in to see if there’s some update but nothing.

Mike12867

if people were getting free T4BC, you would have killed the game to ensure YOU dont get ripped off....but now, all the players getting ripped off are of no concern to you, at least as of yet

Droopyinflight

You have put a lot of us way behind with no word whatsoever on an update forthcoming! All the level ups, all the SA points we’ve misssed from not being able to rank like we usually do! You’re costing us and our alliances!

Droopyinflight

That’s me above, over 800 glory short, and it’s still claiming I’ve purchased t4 frags this week!

Vassili24

It has been almost a week and still no resolution on the glory store. Several of us are missing glory and it is almost time to open again. Can we get some clarification on this please?

Maat1985

i wanna buy my stuff.....

sound like a whining little kid..... but its true... we know we cant use the store cus we know it is broken... an update on the situation would be nice....

Vassili24

It has been a week now since this issue was reported and still no update, refund, or compensation for the lost glory and bugged store. What is going on?

10or_Strong

Have you tried it recently to confirm it's still a problem? I was able to use the Glory Store a couple days ago, after the initial issue occurred (which I also ran into, saying I had insufficient funds when I clearly did not). But after the last AQ ended a couple days ago and we got our rewards, I was able to buy the items I needed just fine.

Jestr54

10or_Strong wrote: »

Have you tried it recently to confirm it's still a problem? I was able to use the Glory Store a couple days ago, after the initial issue occurred (which I also ran into, saying I had insufficient funds when I clearly did not). But after the last AQ ended a couple days ago and we got our rewards, I was able to buy the items I needed just fine.

Mine is still showing as if i bought 7 t4c shards but only bought 3 (when usually about 5). Kinda bad timing to be dependent on the glory store t4c shards

Neotwism

I bought 1 greater glory crystal last week and was charged 3k glory. I'm not trying it again until I know it's fixed. I don't have that much glory to just write off as an error. It's ridiculous kabam has only responded twice in over a week about this problem and won't let us know if it has been resolved

Jestr54

Welp. It reset and no word in regards to it.

World Eater

Pics from 9-9 saying it resets in 7+ days. I haven’t bought these things from the glory store for months.

Pics from this afternoon, 9-17

Vassili24

Has anyone that had issues before tried it since it opened back up? I need the glory crystals for rank up this week, but don’t want to be overcharged again.

Kabam Lyra

Hi @MikeHock,

If you purchase one of the items the display issue that you are seeing should correct itself.

World Eater

Kabam Lyra wrote: »

Hi @MikeHock,

If you purchase one of the items the display issue that you are seeing should correct itself.

"Should" doesn't give me any confidence.

I am not going to use glory to make a purchase, at an increased cost of what it "should" be, only to find out that it doesn't correct the issue. This puts all the risk on me and no, I will not being doing that. There "should" be another way to correct this without me having to make any purchase.

Johnnyblaze23

Still no update?