**UPDATE**
We are currently working to fix a known issue regarding Alliance Prestige. With the introduction of Relics, Summoner Prestige is now the average PI of your Top 5 Champions and the average PI of your Top 5 Relics (regardless of which Champion they are attached to) combined.

Today we pushed a fix that will allow for proper reward calculations in Alliance Quests. However, the display for Alliance Prestige will not be accurate and does not include Relic Prestige. This is a display issue only.
**KNOWN ISSUE**
Some items are displaying erroneous star ratings. This seems to be happening most on items where typically there are no star ratings. We have found the cause for the issue and it will be resolved, targeting mid-late next week.

Glory store problems [Merged Threads] [Under Investigation]

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Comments

  • JamesMJamesM Posts: 133
    If you purchased after the fix you won't get anything.
  • RagamugginGunnerRagamugginGunner Posts: 2,210 ★★★★★
    Kabam Lyra wrote: »
    Hi!

    We are still planning on giving out compensation for overcharges. Thank you for your patience as we work through this.

    how is that going to work with how each item increases in price? it's great to get it back but its not going to make up for the lost item at that price.
  • SbkSbk Posts: 53
    I purchased during the issue
  • RumHamRumHam Posts: 20
    Is it save to to buy from glory store already?? Or should I wait??
  • SbkSbk Posts: 53
    @Kabam Valkyrie @Kabam Sophia @Kabam Miike @Kabam Lyra @Kabam Vydious @Kabam Zibiit

    Can we have an answer or update please?

    Why did only some get the 2000 glory compensation?
  • RumHamRumHam Posts: 20
    I actually lost glory, and no compensation so far
  • SpiderCoolsSpiderCools Posts: 614 ★★★
    RumHam wrote: »
    I actually lost glory, and no compensation so far

    Same
  • SbkSbk Posts: 53
    Just checking back in........mods???
  • SbkSbk Posts: 53
  • Hi,

    2000 glory was sent out to players affected by this issue on Friday, September 21. In order to have been included, you need to have purchased an item from the Glory store between September 2-9 and then purchased the same item again between September 9-10. This is when the error occurred. If you experienced the issue on these dates and did not receive the in-game message with the Glory, please reach out to support for help. We cannot verify account related issues such as these on the forums. You can reach support by going to the gear icon in game and choosing "Support" under the Account header.
  • RumHamRumHam Posts: 20
    Kabam Lyra wrote: »
    Hi,

    2000 glory was sent out to players affected by this issue on Friday, September 21. In order to have been included, you need to have purchased an item from the Glory store between September 2-9 and then purchased the same item again between September 9-10. This is when the error occurred. If you experienced the issue on these dates and did not receive the in-game message with the Glory, please reach out to support for help. We cannot verify account related issues such as these on the forums. You can reach support by going to the gear icon in game and choosing "Support" under the Account header.

    Hi, thanks , I did raise the ticket with support and they basically told me it was a known issue and to read in the forums and then my case was closed. That’s why I asked if it was fixed or not. Cheers

    I will raise a new one thanks
  • RumHamRumHam Posts: 20
    Is there any news regarding this problem? My case gets closed when I raise a new one about this issue. I haven’t use glory since I lost some previously. Can anyone confirm it has been fine to purchase from glory store??
  • World EaterWorld Eater Posts: 3,026 ★★★★★
    edited September 2018
    Kabam Lyra wrote: »
    Hi,

    2000 glory was sent out to players affected by this issue on Friday, September 21. In order to have been included, you need to have purchased an item from the Glory store between September 2-9 and then purchased the same item again between September 9-10. This is when the error occurred. If you experienced the issue on these dates and did not receive the in-game message with the Glory, please reach out to support for help. We cannot verify account related issues such as these on the forums. You can reach support by going to the gear icon in game and choosing "Support" under the Account header.

    My inbox only goes back to 9/21 and I didn't spend any glory since my last post in this thread. Again, I do not have much confidence that by spending my glory, at an increased cost, it will reset the timer. And if I do spend my Glory now to reset the timer, how do I go about reclaiming extra glory I will have spent? What if I do purchase and the timer and costs do not reset?
  • Hen33fHen33f Posts: 27
    Glory store Resumes But he did not reset himself
  • Hen33fHen33f Posts: 27
    Up
  • Hen33fHen33f Posts: 27
    ??
  • cx23433cx23433 Posts: 465 ★★
    what
  • Hen33fHen33f Posts: 27
    The items in the glory store weren’t refreshed
    Is that a bug?
  • RumHamRumHam Posts: 20
    Hi, is there any updates regarding the glory store problem?
    We are in October, and I didn’t receive back what was overcharged! Very annoying/frustrated to say the least.
  • RumHamRumHam Posts: 20
    It has been a month since I raised the 1st ticket with the support, they closed 2 of the cases telling me to come here for updates, but we got nothing so far.

    @Kabam Miike
  • Mike12867Mike12867 Posts: 477 ★★★
    Same with me, sent a ticket the support sent auto response and closed ticket in about a week. Terrible customer support
  • AnroAnro Posts: 2
    all the items in glorystore refresh stock on wednesday, except tier1 alpha. (its stuck since months on 5/10 for me and doesnt refill).
    i doubt this is intended? hope there is a fix one day (dont need them curently , so its noz urgent)
  • AnroAnro Posts: 2
    ah, just seen in other post that price is correct. just number not correct display. ok
  • Teir 2 alpha cat fragments not resetting amount available or price even tho timer had reset many times. Been stuck at 3/10 for well over a month at least. Id like to be able to purchase some. Please fix this.
  • HeraldofNoneHeraldofNone Posts: 464 ★★★
    gf212jx55t5s.png
    Incorrect reset days. Please fix.. Thank you.
  • BAMBAM232BAMBAM232 Posts: 22
    My T5B cat timer is now on 38 days!!!!
  • rwhackrwhack Posts: 1,011 ★★★
    T5b is on 34 days for me and i can’t get any

    Are we actually gonna fix this? If it’s not fixed before AQ is over it’s not only not fixed it’s irreparable.

  • crumpl3r23crumpl3r23 Posts: 10
    My timer is now stuck as well. They finally lower the costs and I can’t take advantage of them. It’s been like this for over a week now.
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