Villain Use Event Rewards Delayed AGAIN [Merged Threads]
PlanetSaturn
Member Posts: 56 ★
Post edited by Kabam Lyra on
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Now, if I wasn't moving to a new alliance I couldn't care less when they came.
We are looking into the issue causing delayed rewards. Apologies for the wait and thank you for your patience with this issue!
Can you give us a response other than the generic go-to?
At this juncture, and I'm NOT one to say this... the players are owed a little extra love this time. Too much went wrong in a short period. Between the aforementioned reward issues and the current mess known as AW... yeah Kabam... a little love is in order here. There was a time when they'd send out a little 'Sorry things went sideways there, here's some stuff.' It really doesn't cost them anything in the grand scheme to show their playerbase some love. If anything it encourages players to pay in again down the road as they'd be more inclined to feel that their dollars are being put to good use. As it currently stands... it's a hard sell for me and many others. What's more important, today's bottom line, or tomorrow's potential gain? Just saying is all...
The recurrence of this and other issues let me think Kabam doesn’t do a proper root cause analysis in order to really resolve the issues. The lack of communication and proper clarification demonstrate the people dealing with the customers (yes, Kabam, your players are your customers) don’t try to set the expectations properly and provide a decent and quality customer care and relationship.
From now on, I believe the customers should look ways to escalate the bugs and issues in order to bring this issue to the ones who drive the company.
Cant get Android Updates out in time. Delay on Event rewards. How ever you charge credit cards right away when buying your stupid offers. I guess ill stop buy things. Maybe when sells going down you guys may notice whos paying the bills and how to treat them.