**UPDATE - iPAD STUCK FLICKERING SCREEN**
The 47.0.1 hotfix to address the issue of freezing & flashing lights on loading screens when trying to enter a fight, along with other smaller issues, is now ready to be downloaded through the App Store on IOS.
More information here.

No act 6 rewards!!!

1…34689…12

Comments

  • GroundedWisdomGroundedWisdom Member Posts: 36,520 ★★★★★
    AshKetchum said:

    @GroundedWisdom They sent an email saying they resolved it and sent rewards to those effected about 2 hours ago. That's why people are still upset

    Ok, so it's been resolved. I suspect they'll have to have a conversation about Compensation. That's usually how the order goes. No idea what they'll decide. Just that it's how things usually go.
  • jarlaxyle1975jarlaxyle1975 Member Posts: 12 ★
    Same BS... I guarantee we won’t get ANY compensation for all the days we have gone without the increased daily, free, calendar etc rewards. Let alone the rewards we EARNED from completing 1x through Act 6.1
  • AshKetchumAshKetchum Member Posts: 286 ★★
    I don't expect compensation. What I am I concerned about it them saying they sent rewards, and those who received the email haven't received their rewards in game yet.
  • GroundedWisdomGroundedWisdom Member Posts: 36,520 ★★★★★
    I'm sure they'll get them out to people. They're not just going to leave it unresolved.
  • VTA92VTA92 Member Posts: 374 ★★★
    GroundedWisdom said:

    I'm sure they'll get them out to people. They're not just going to leave it unresolved.

    Wow, now that Kabam has @GroundedWisdom’s vote of confidence I instantly feel better!
  • BigPoppaCBONEBigPoppaCBONE Member Posts: 2,391 ★★★★★
    GroundedWisdom said:

    I'm sure they'll get them out to people. They're not just going to leave it unresolved.

    I don't think people believe they won't ever do anything about it, it's that their standard of managing customer expectations and service recovery is relentlessly terrible at every opportunity. Little to no useful communication and when there is some, it's vague, non-committal statements that something will be done at some point. Instead of getting in front of issues and showing a commitment to excellence, Kabam depends on other customers to cape for them and run interference until they get around to some half-measures. It's working for them, but is that the company they want to be?
  • GroundedWisdomGroundedWisdom Member Posts: 36,520 ★★★★★
    VTA92 said:

    GroundedWisdom said:

    I'm sure they'll get them out to people. They're not just going to leave it unresolved.

    Wow, now that Kabam has @GroundedWisdom’s vote of confidence I instantly feel better!
    Whether you take my reassurance or not is up to you, but it'll take as long as it takes regardless.
  • VTA92VTA92 Member Posts: 374 ★★★
    GroundedWisdom said:

    VTA92 said:

    GroundedWisdom said:

    I'm sure they'll get them out to people. They're not just going to leave it unresolved.

    Wow, now that Kabam has @GroundedWisdom’s vote of confidence I instantly feel better!
    Whether you take my reassurance or not is up to you, but it'll take as long as it takes regardless.
    Go to google.com
    Look up, “definition of sarcasm”
  • GroundedWisdomGroundedWisdom Member Posts: 36,520 ★★★★★
    BigPoppaCBONE said:

    GroundedWisdom said:

    I'm sure they'll get them out to people. They're not just going to leave it unresolved.

    I don't think people believe they won't ever do anything about it, it's that their standard of managing customer expectations and service recovery is relentlessly terrible at every opportunity. Little to no useful communication and when there is some, it's vague, non-committal statements that something will be done at some point. Instead of getting in front of issues and showing a commitment to excellence, Kabam depends on other customers to cape for them and run interference until they get around to some half-measures. It's working for them, but is that the company they want to be?
    If it were as simple as just having them out in a flash, they would have done that by now. It really isn't. I think you're assuming that they're not committed to resolving it because it's not taken care of. If they say they're on it, then they're on it.
  • GroundedWisdomGroundedWisdom Member Posts: 36,520 ★★★★★
    edited April 2019
    VTA92 said:

    GroundedWisdom said:

    VTA92 said:

    GroundedWisdom said:

    I'm sure they'll get them out to people. They're not just going to leave it unresolved.

    Wow, now that Kabam has @GroundedWisdom’s vote of confidence I instantly feel better!
    Whether you take my reassurance or not is up to you, but it'll take as long as it takes regardless.
    Go to google.com
    Look up, “definition of sarcasm”
    I know you were being sarcastic. That doesn't require me to respond in kind.
  • mespadamespada Member Posts: 59 ★
    @MyleHy7 well said. transparency is key
  • mespadamespada Member Posts: 59 ★
    @BigPoppaCBONE nothings changed. im still getting uncollected free/daily crystals
  • KincardineKincardine Member Posts: 25 ★
    our team was able to identify the issue that was causing the Act 6 Chapter 1 rewards to not be paid out to players properly. We are happy to announce that this matter has been resolved and all due rewards are being sent to the eligile players over the next day or so.

    Sounded great until the "or so" part.
  • BigPoppaCBONEBigPoppaCBONE Member Posts: 2,391 ★★★★★
    GroundedWisdom said:

    BigPoppaCBONE said:

    GroundedWisdom said:

    I'm sure they'll get them out to people. They're not just going to leave it unresolved.

    I don't think people believe they won't ever do anything about it, it's that their standard of managing customer expectations and service recovery is relentlessly terrible at every opportunity. Little to no useful communication and when there is some, it's vague, non-committal statements that something will be done at some point. Instead of getting in front of issues and showing a commitment to excellence, Kabam depends on other customers to cape for them and run interference until they get around to some half-measures. It's working for them, but is that the company they want to be?
    If it were as simple as just having them out in a flash, they would have done that by now. It really isn't. I think you're assuming that they're not committed to resolving it because it's not taken care of. If they say they're on it, then they're on it.
    Where did I say it should be a quick or easy fix? I also never said they weren't committed to finding a solution to the issue. Read for comprehension and don't rush to cape.
  • teamironwinterteamironwinter Member Posts: 25 ★
    My email didn’t say “or so” lol.
  • Kurt_randiSKurt_randiS Member Posts: 10 ★
    @Kabam Miike why do they keep closing my ticket? I submitted a ticket in response to the email sent saying issue was resolved and rewards will be sent. They then closed the ticket however rewards were never received. I submitted another ticket acknowledging that I haven't received anything and they closed that one too.
  • GroundedWisdomGroundedWisdom Member Posts: 36,520 ★★★★★
    BigPoppaCBONE said:

    GroundedWisdom said:

    BigPoppaCBONE said:

    GroundedWisdom said:

    I'm sure they'll get them out to people. They're not just going to leave it unresolved.

    I don't think people believe they won't ever do anything about it, it's that their standard of managing customer expectations and service recovery is relentlessly terrible at every opportunity. Little to no useful communication and when there is some, it's vague, non-committal statements that something will be done at some point. Instead of getting in front of issues and showing a commitment to excellence, Kabam depends on other customers to cape for them and run interference until they get around to some half-measures. It's working for them, but is that the company they want to be?
    If it were as simple as just having them out in a flash, they would have done that by now. It really isn't. I think you're assuming that they're not committed to resolving it because it's not taken care of. If they say they're on it, then they're on it.
    Where did I say it should be a quick or easy fix? I also never said they weren't committed to finding a solution to the issue. Read for comprehension and don't rush to cape.
    Then I don't understand what it is you're saying. They've updated people along the way, but if there's nothing concrete yet and it's up in the air, it really does very little to say more than they've already said. They can't give definite answers when there are none. All they can do is assure people that they're on it. That's not unreasonable.
  • DaBrownieDaBrownie Member Posts: 4
    My problem with it now is don’t send out an email saying resolved and awards sent to people, if that is not true. Just don’t lie to us about it!
  • StevendStottStevendStott Member Posts: 25 ★
    My email said they will have the rewards sent out in a day or so not immediately.
  • ReeseSmith14ReeseSmith14 Member Posts: 89 ★
    Mine did not say or so...

    "We are happy to announce that this matter has been resolved and all due rewards have been sent to everyone affected by this."

    Still no rewards, calendar change, or hourly/daily Crystal's either...
  • VTA92VTA92 Member Posts: 374 ★★★
    Lol. This is getting comical at this point. Even as frustrated as I am at not receiving the rewards the level of dysfunction within Kabam makes me laugh.
  • DrenlinDrenlin Member Posts: 787 ★★★
    My email stated that the matter was resolved and ALL rewards were sent and my ticket was closed yet I’ve recieved nothing so it is clearly a false statement that should never have been sent. This is what Kabam has done to piss people off this time around. Not that we don’t expect to get our rewards but the bold faced lie in the message
  • GroundedWisdomGroundedWisdom Member Posts: 36,520 ★★★★★
    Support is hit-or-miss with any company. That's true with everything from the Bank, to Cellular Providers. If they're in the process of sending the Rewards out, then that would be the response Support has to give.
  • StevendStottStevendStott Member Posts: 25 ★
    Plus, how many people do you think are in the same boat as we are? Hundreds? Thousands? Something like this doesnt get fixed with the press of a button. I'm sure it's far more complicated than that.
  • AshKetchumAshKetchum Member Posts: 286 ★★
    I understand it's complicated. I just don't like my email says it's been resolved and rewards were sent, without receiving them.
  • Kurt_randiSKurt_randiS Member Posts: 10 ★
    We didnt send the email out stating everything has been resolved, they did. If its complicated then its simple, don’t say the issue is resolved. Better yet dont say anything at all. And to generalize support being a hit or miss is dismissive. Banks, cell companies and basically any business or customer service entity rely heavily on support staff working with customers to resolve issues. Customer service is a direct reflection on how a company views it’s customers.
  • StevendStottStevendStott Member Posts: 25 ★
    Yeah, I feel ya. But nothing will happen until it happens. And no amount of complaining will expedite that process.
  • ItsDamienItsDamien Member Posts: 5,626 ★★★★★
    StevendStott said:

    Plus, how many people do you think are in the same boat as we are? Hundreds? Thousands? Something like this doesnt get fixed with the press of a button. I'm sure it's far more complicated than that.

    StevendStott said:

    Yeah, I feel ya. But nothing will happen until it happens. And no amount of complaining will expedite that process.

    To quote Thor.... "I like this one"
  • GroundedWisdomGroundedWisdom Member Posts: 36,520 ★★★★★
    Kurt_randiS said:

    We didnt send the email out stating everything has been resolved, they did. If its complicated then its simple, don’t say the issue is resolved. Better yet dont say anything at all. And to generalize support being a hit or miss is dismissive. Banks, cell companies and basically any business or customer service entity rely heavily on support staff working with customers to resolve issues. Customer service is a direct reflection on how a company views it’s customers.

    Support are not Developers. They operate based on the information provided. If they're told that the issue is resolved, that's what they have to go on. If the Devs are in the process of manually sending them out, it will take some time.
  • BigPoppaCBONEBigPoppaCBONE Member Posts: 2,391 ★★★★★
    edited April 2019
    GroundedWisdom said:

    BigPoppaCBONE said:

    GroundedWisdom said:

    BigPoppaCBONE said:

    GroundedWisdom said:

    I'm sure they'll get them out to people. They're not just going to leave it unresolved.

    I don't think people believe they won't ever do anything about it, it's that their standard of managing customer expectations and service recovery is relentlessly terrible at every opportunity. Little to no useful communication and when there is some, it's vague, non-committal statements that something will be done at some point. Instead of getting in front of issues and showing a commitment to excellence, Kabam depends on other customers to cape for them and run interference until they get around to some half-measures. It's working for them, but is that the company they want to be?
    If it were as simple as just having them out in a flash, they would have done that by now. It really isn't. I think you're assuming that they're not committed to resolving it because it's not taken care of. If they say they're on it, then they're on it.
    Where did I say it should be a quick or easy fix? I also never said they weren't committed to finding a solution to the issue. Read for comprehension and don't rush to cape.
    Then I don't understand what it is you're saying. They've updated people along the way, but if there's nothing concrete yet and it's up in the air, it really does very little to say more than they've already said. They can't give definite answers when there are none. All they can do is assure people that they're on it. That's not unreasonable.
    If Kabam said as soon as the support tickets started rolling in that they would have an answer to what is going on on Monday when the full team is present (not solved, just a statement of what's happening and the scope of effect), people wouldn't have been as upset. There will always be a few that are internet furious about everything (fix this in 12 minutes or I'll break my phone and never play a game again and then call my State AG) but those people don't count. Then on Monday, tell everyone that "we are working on a solution and if we can't get it figured out and fixed by Wednesday, we'll start processing rewards manually based on order of support tickets (or something). This process will be slower than everyone would like but we believe we can get it completed before Monday and hopefully sooner. "

    Alternatively, they could drag their feet every step of the way, be vague and evasive, get people riled up, and then make an incorrect statement via support or the forums, then once everyone is good and annoyed, maybe delete a couple posts, and bide their time until the usual suspects appear to cape.

    There're several ways to talk to your customers about issues. Kabam just never picks the good ones so they have to deal with a disgruntled customer base all the time.
This discussion has been closed.