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Can’t access to my shard and special cristals

MysterionMysterion Posts: 27 ★
in Bugs and Known Issues
I'm trying to access to my crystals and the tab does not respond, does it happen to someone else?

Comments

  • PotatolegionPotatolegion Posts: 290 ★★

  • Kabam LyraKabam Lyra Posts: 2,936 ★★★
    We are currently looking into this issue with crystals displaying on the wrong tab.
  • RedTide75RedTide75 Posts: 29 ★
    All shards are missing
  • bloodyCainbloodyCain Posts: 910 ★★★
    I'm losing significant amount of 4* crystal shards, 5* crystal shards and 6* crystal shards. Not to mention the special crystals shards
    I have 3 more paths to complete Epic Quest for the Stones to get the Greater Last Stand shards and open up a few more crystals.
    Please fix it ASAP before the event ends like less than 24H
  • MysterionMysterion Posts: 27 ★
    Kabam Lyra said:

    We are currently looking into this issue with crystals displaying on the wrong tab.

    Thanks for your quick response
  • joke1004joke1004 Posts: 258 ★★★
    3-4-5-6 Star shards are not even in the crystal tab... what’s up with that?!?
  • LormifLormif Posts: 7,369 ★★★★★

  • joke1004joke1004 Posts: 258 ★★★
    edited June 2019
    The shards are not even in the “crystals” tab. But thanks I can read myself...
  • PottamusPottamus Posts: 4 ★
    My shards completely disappeared it’s not that they are in the wrong tab. Lost 9k 5*
  • MLGMLG Posts: 17 ★
    We ve another problem... I can't open my crystal Vs... The others cristal : no problem...
  • Night_OwlNight_Owl Posts: 72 Content Creator
    Can’t open my uncollected arena crystals. It says an unexpected error once I try to open it.
  • MarzGrooveMarzGroove Posts: 903 ★★★
    My app started working correctly after a few minutes.
  • MLGMLG Posts: 17 ★
    Night_Owl said:

    Can’t open my uncollected arena crystals. It says an unexpected error once I try to open it.

    Ouf... I'm not alone to see this error
  • Kabam LyraKabam Lyra Posts: 2,936 ★★★
    Please restart the game if you haven't already. Crystals should now be located on their correct tabs.
  • MLGMLG Posts: 17 ★
    edited June 2019

    Yes but no!

    Can’t open my uncollected arena crystals. It says an unexpected error once I try to open it.

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