Black iso featured crystal

So the black iso featured crystal isn't the current featured crystal. Was this intended? I should have check before buying but this seems like an error on Kabam side.

Comments

Kabam Lyra

The Featured 5-Star Hero Crystal has been updated now.

RagamugginGunner

The Featured 5-Star Hero Crystal has been updated now.

And those who got the wrong one?

SandyUK

I had the wrong one and really wouldn't have bought it if I knew that.
Ingame name is "DieEule".
Pls help!

Urrymonster

I had no idea until I opened it and saw an old champ... what’s going to happen for me???

Metalsonicdude

What about the people who bought it before hand? @Kabam Lyra

Bassanio

The Featured 5-Star Hero Crystal has been updated now.

@Kabam Lyra If anyone bought the wrong feature 5* crystal, would kabam give it back the crystal or give another one for free?

BeAwesomeB

I too purchased thinking it's the current featured

Kelsur

In game name: Kelsur
Filed support ticket: 052052***

I purchased the feature crystal when it first came out, would like refund of my dupe of GG.

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Ayteniko

I purchased the old featured crystal and duped my Black Panther again. I would like refund with the new featured crystal.

Support ticket number: 052051**

Osfan8

The Featured 5-Star Hero Crystal has been updated now.

Will they be fixing this for those who got the wrong crystal or do we all need to submit tickets?

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Icehawklb

It says in the description it's the current one but after buying and opening it. It is actually the previous one.

TheBlueBot

I did finally get a response from Kabam saying they don't know if they will reverse it or not and check the official forums for updates

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Metalsonicdude

That's the same message I got.

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Urrymonster

If I’d realised I wouldn’t have purchased it, let alone open it... I managed to pull most the features from the last crystal so absolutely no need for more of this one

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Kelsur

They have yet to acknowledge the ticket I submitted.

I'm frustrated, I was excited to update and checkout Summoner's Sigil, as I viewed the subscription as a no brainer for me. I didn't look at the crystal, I just assumed feature crystal is feature crystal and purchased it. I was confused when I opened GG (I knew he wasn't in the crystal), not a big deal, I've missed on plenty of features before, since that's all I open.

I filled out a support ticket as a matter of record and figured they'd correct this, but upon hearing they might not correct this has left me in a state of not even wanting to play right now. All I want is a do over, take back the GG dupe and give me my 11k shards back. and let me dupe my Colossus this time.

Kabam Lyra

We are still working out what the resolution will be for those who purchased the crystal before it was updated. When we have any additional information to share, we will do so here.

RagamugginGunner

We are still working out what the resolution will be for those who purchased the crystal before it was updated. When we have any additional information to share, we will do so here.

Does that mean you're trying to figure out if you're going to resolve the issue or not or hoe you're going to do it?

benshb

We are still working out what the resolution will be for those who purchased the crystal before it was updated. When we have any additional information to share, we will do so here.

I hope this applies to those who even opened the crystal.

Urrymonster

I’ll be gutted if nothing happens... like others I just went into auto pilot as soon as the update was out as I was waiting for this after saving up shards.

Tbh I’d even just take havin the option to buy another 11k offer

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Vet

I've gotten the same message from support.... Waiting for a little more info... Hopefully this isn't swept under the rug.

TacoScotty

Just give everyone who buys the crystal both - a little good will can go a long way at times

Rebug

The info does show the current champs on screen however when spinning the crystal you can see its the previous crystal with nick fury and thing spinning by.