Kabam Support still alive?

Cott885Cott885 Member Posts: 13 ★
edited January 2022 in Suggestions and Requests
I have filed now 2 tickes, first one 4 days ago, second one yesterday. Still no response from Kabam support.
Are they still working?
Post edited by Kabam Porthos on

Comments

  • DemonzfyreDemonzfyre Member Posts: 22,751 ★★★★★
    Cott885 said:

    I have filed now 2 tickes, first one 4 days ago, second one yesterday. Still no response from Kabam support.
    Are they still working?

    There are millions of people playing this game. Your tickets aren't the only tickets submitted.
  • UnknownUnknown
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  • Graves_3Graves_3 Member Posts: 1,621 ★★★★★
    Demonzfyre said:

    Chrundlethegr8 said:

    If millions are sending in tickets what’s that say about the state of the game?

    There's only a couple dozen or more people that are in that support division. Let's say there's 1 million people playing and 1% of them file tickets. That's 10k tickets. You've filed 2 already because you're impatient. Let's say have of those 10k people file an extra ticket because they're as impatient as you, that's an extra 5k tickets they have to sort through.

    Even if they had 200 people working in that office, it still takes time to sort, investigate and respond to a ticket.
    Just so you know, the person you quoted is not the one who sent 2 tickets. It was the OP who sent 2 tickets.
  • MauledMauled Member, Guardian Posts: 3,957 Guardian
    Don’t forget it’s Christmas and New Year, they’re probably running a skeleton staff like virtually every business in the Western Hemisphere and half of the eastern hemisphere too.
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