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Connection issues

RCunhaRCunha Posts: 375 ★★
edited May 2022 in Bugs and Known Issues
Me and all my alliance are experiencing connection issues in all game modes, too slow to load screen or move in map, and getting disconected, losing AQ, AW, story and EQ fights
I just completed a solo to 7.1.3 Red Hulk with Void all fight without problems, as soon as fight ends it stops there and disconects me, why, send me back before i fight him not even apearing the screen to continue the fight
..
This is annoying, along with months of others issues
Post edited by Kabam Zanzibar on

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    Hi there!

    Thank you for reporting this bug! To help track down the cause of the issue, would you mind filling out this information?

    Please include as much information from this template as possible with your report.

    Device and Version: (Example, iPhone 7) Be sure to include make and model of the device you are playing on when experiencing the issue.

    Device Operating System: (Example, iOS 11) You can find out the operating system on an iPhone by going to Settings, then General and scrolling down to “Version.” You can find the operating system version on Android by going to Apps, then Settings and “About Device.”

    Mobile Carrier: (Example AT&T) If your device uses cellular data, please include information about your data provider.

    Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both?

    Game Version Installed: To check which version of the game you have installed, go to the App Store or Play Store and confirm that you have the latest version installed which will show you the number. (Example, 17.1.5)

    Game Mode: In which game mode did the error occur? Story Quests, Event Quests, Arena, Alliance Quest or Alliance War.

    Champions Affected: Which Champions are affected by this issue? What is their Rank, Level and which Signature Abilities do they have unlocked?

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    Description of the Issue: Please include a full and complete description of the problem you are experiencing with as much relevant detail as possible. Include how often it happens (once, sometimes or always) and how long you've been experiencing the issue.
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