Emergency Maintenance June 29

Comments

• [Deleted User] Member Posts: 724 ★★★★

  June 2018

  Hey everyone, I just checked in with the team and while I don't have an update on a time for you, I can say that this is a server issue and we are currently in contact with Google trying to get it resolved. I'll update you when I know more.

  57
• [Deleted User] Member Posts: 724 ★★★★

  June 2018

  Hi all, thank you for patience during this extended server downtime. We don't have an ETA for you right now, but we are now dealing with issues with our data infrastructure. We've seen a lot of questions about compensation, and while we don't know what that looks like yet - we can say that we will be very carefully considering the impact this has had on Summoners. We will know the full extent of the impact once the game is back up, and once we know that, we will be having some very serious internal conversations of what we need to do for you all.

  51
• [Deleted User] Member Posts: 724 ★★★★

  June 2018

  Hey everyone, I have another update for you all. We are continuing to work on a solution, but it appears that we are at least still a few hours away from a fix. We will be talking about compensation as previously mentioned, but these conversations will be happening next week once we've been able to assess the full impact to The Contest.
  
  Thank you again for your patience, and we are sorry our servers have let you down so spectacularly.
  

  43
• TenebrousTenebrific Administrator, Moderator Administrator∙Moderator › Posts: 461

  June 2018

  Hey Summoners, we are happy to report that the game is now back up. We will be continuing to closely monitor stability. We apologize for how long it took to get things back up and running, and appreciate everyone's patience. As previously mentioned, we will be assessing the full impact and start discussion regarding what compensation will look like early next week.
  
  For the remainder of the current Alliance Quest, the team has placed the timers to 30 minutes.

  38