Another bug: Can't open crystal

Some of players met with crystals.

players going to crystal vault, game slows down. list of available crystals don't scrolling. after reboot sometimes it scrolls, but with a lt of lags.
Eventually players can't open any crystal.

some of the affected devices:
HTC one mini 2. Android 4.4.2.
Nokia 2 android 7.7.1
Xiaomi redmi 5 ,android 7.1

any info on that?

Comments

Crushtest

got cleared reason of bug - it happens only in russian version of application.
but surely - it's not a whole reason - i turned on russina in my settings, all ok with my vault.

Crushtest

well.. not all have fixed issue with changing language to english...
and those who fixed bug with changing language - bug was fixed for a short time.

Crushtest

videos

https://youtu.be/ZFwBzR2biY8

https://youtu.be/C0MhlQWX9D4

Crushtest

all lags, quests, crystals... pictures don't load. after changing language 30 seconds was all alright, and then again - lags all over.

Kabam Porthos

Hey Crushtest, I'm really sorry to hear your experiencing some loading issues with the game!

There's an active discussion HERE where we're gathering more information about issues such as this in an effort to identify the cause and develop a solution. To help keep the Forum tidy, we'll be closing any additional threads on the topic.

Please take a moment to contribute to the thread linked above by providing the details outlined in our Bug Report Template.

Thank you very much in advance for your help and patience as we work to resolve these issues as quickly as possible!