Possible issue with iOS purchases

Luckylefty01Luckylefty01 Member Posts: 156 ★
in Bugs and Known Issues
So this morning I subscribed to the collector daily unit card. Upon my purchase, I was also charged for the Starlord loot bag which I did not purchase. My account was not given the units from the SL loot bag since I did not purchase this so I called Apple support and they processed a refund for the loot bag since I was charged for it. Not sure if it was an Apple issue or a Kabam issue. Here are my phone specs:

iPhone 11 Pro
iOS 13.2
MCOC: 24.3.1

Comments

  • LormifLormif Member Posts: 7,369 ★★★★★
    Luckylefty01 said:

    So this morning I subscribed to the collector daily unit card. Upon my purchase, I was also charged for the Starlord loot bag which I did not purchase. My account was not given the units from the SL loot bag since I did not purchase this so I called Apple support and they processed a refund for the loot bag since I was charged for it. Not sure if it was an Apple issue or a Kabam issue. Here are my phone specs:

    iPhone 11 Pro
    iOS 13.2
    MCOC: 24.3.1

    you should have contacted support, if you do a refund through apple they will probably disable your use of units.
  • Luckylefty01Luckylefty01 Member Posts: 156 ★
    edited November 2019
    I was more concerned with my money being taken for something I didn't purchase. I'll put in the support ticket now. Thanks for that.
  • Kabam ZibiitKabam Zibiit Administrator Posts: 7,033
    Hey there, as was mentioned, for account-specific issues or questions, our Support Team would be best equipped to look into things. You can reach them from the game's home screen by clicking the gear-shaped icon in the top-left corner of the screen and then scrolling down to the button labeled "Support".
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