**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
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Account banned for no reason (need help)
Grizzlies0616
Posts: 11
Dear ALL,
I have been playing MCOC for two and a half years. I have been playing the game daily until yesterday I found that my account was permanently banned.
I have submitted a ticket to Kabam team, here is the response I received:
Greetings Summoner,
Thank you for contacting Kabam Customer Support.
Our records indicate that this account has been banned for violating our Terms of Service, with regards to account sharing and/or the use of third party applications that alter the mechanics of the game. In order to ensure the security of our game, we will be unable to share exact investigation details that led to the action taken on this account. For further information on our Terms of Service, please see:
https://www.kabam.com/corporate/terms-of-service
We reserve the right to make judgement calls based on the severity of the Terms of Service violations we take action on, which means that certain offenses may come with different ban periods. These timeframes are not up for debate and may range from a temporary ban to a permanent ban. This decision is made with the overall health of The Contest in mind, and the level of negative impact your Terms of Service violation may have had on other Summoners that play Marvel Contest of Champions.
This account will remain permanently suspended, and note that Support cannot and will not overturn this account suspension. Any such actions are considered final.
Regards,
Kabam Support
For me this is an unacceptable decision. I am 100% sure that I am the only one playing my account and I have never used any third party applications. I have been playing the game for more than 2 and a half years. Also I've spent thousands of dollars into the game. All of a sudden it's all gone.
It's very strange that Kabam says that my account is with regards to "account sharing and/or the use of third party applications that alter the mechanics of the game" while they refuse to show any prove.
I am planning to take legal actions and I need some guide on how to do it. If anyone could offer me some tiny help. It would be greatly appreciated.
I have been playing MCOC for two and a half years. I have been playing the game daily until yesterday I found that my account was permanently banned.
I have submitted a ticket to Kabam team, here is the response I received:
Greetings Summoner,
Thank you for contacting Kabam Customer Support.
Our records indicate that this account has been banned for violating our Terms of Service, with regards to account sharing and/or the use of third party applications that alter the mechanics of the game. In order to ensure the security of our game, we will be unable to share exact investigation details that led to the action taken on this account. For further information on our Terms of Service, please see:
https://www.kabam.com/corporate/terms-of-service
We reserve the right to make judgement calls based on the severity of the Terms of Service violations we take action on, which means that certain offenses may come with different ban periods. These timeframes are not up for debate and may range from a temporary ban to a permanent ban. This decision is made with the overall health of The Contest in mind, and the level of negative impact your Terms of Service violation may have had on other Summoners that play Marvel Contest of Champions.
This account will remain permanently suspended, and note that Support cannot and will not overturn this account suspension. Any such actions are considered final.
Regards,
Kabam Support
For me this is an unacceptable decision. I am 100% sure that I am the only one playing my account and I have never used any third party applications. I have been playing the game for more than 2 and a half years. Also I've spent thousands of dollars into the game. All of a sudden it's all gone.
It's very strange that Kabam says that my account is with regards to "account sharing and/or the use of third party applications that alter the mechanics of the game" while they refuse to show any prove.
I am planning to take legal actions and I need some guide on how to do it. If anyone could offer me some tiny help. It would be greatly appreciated.
4
This discussion has been closed.
Comments
I already messaged admin but no one has replied to me yet.
Grizzlies
Thanks for your advice. How to send tickets to Apple?
Dude, I never cheated. I have all my spent records and play records as prove.
Sorry I had to ask, but I'm tired of helping guys on the forum get in touch with the right people and then find out their profile pic was a 5 star LOL Ultron and their second champ was a damn 3 star. Lol.
If indeed you have been banned incorrectly, it will honestly be one of the first I've heard of. They specifically mention account sharing... Can you honestly tell us that no one but you has EVER logged into your account?
Some of these apps can be doing things on your device that can be seen as "3rd party" software
Hope you're clean, but there's really no way to ever know that.
I've moved from U.S. to China recently, which might be the reason I got banned?
It's always been me. Recently I've moved from US to China. Is an VPN app counted as a "third party" software? The VPN is solely helping to connect to Google, since Google is banned in China mainland.
My iphone/iPad is not jail broken.
Stuff like this makes me believe lots of players get unfairly banned. They say the vetting process is thoro but they can't even roll out monthly updates without issues so why would we have faith in a error proof banning process.
Yes, that's really the sad part. The good thing is I can save $5000 a year from now on. Or I can spent the cash to another game.
Be clear with them on those VPN and your location. Importantly, highlight the money you have spend on this game. Kabam will not want to lose a customer like you.
Actually now I understand that Kabam has all the right to do everything they want. I don't plan to take any legal actions. I will lose the case for sure even I didn't nothing wrong. Now I want from Kabam is just a fair explanation.
On a side note, your move as well as the use of VPN might have come at a bad time. I know this is slightly off topic, but the use of VPN services is a huge cyber topic (speaking from a corporate standpoint as thats what I do) and has been hitting tons of industries. Russia and China both have recently been experimenting (for lack of better term) with some serious restrictions and limitations over the use of VPN services.
Again, I know this doesnt come close to answering any of your questions but it might be something good to keep in mind in future discussions over your account ban as well as your personal life. Im not exactly sure as to how any new regulation will affect daily internet traffic over the use of VPN, but considering it seems like your a steady VPN user (which I dont blame you, especially if your living in China), it might be worth it to invest some time into researching the new regulations.
So one account, where even in that one you dont know the actual truth, means all the other 1000s of cheaters must be innocent, dont think so. Maybe someone is sweating a bit I think??
If you get that, then surely you will be unbanned? You have stated that you are 100% certain you never cheated or account shared, so you are innocent, so they will give you your account back
If they dont do that are we to assume that you forgot the one time your cat knocked the buttons?
Not in the least. Just pointing out that despite the love of the taste of blood in these forums... The track record of kabam getting things right is very poor. How ppl don't see that an take a pause is beyond me. But then again the morons on this board don't get most things right either. Thx for point in that out as well
But sure, target me if you want, dude. I'm clean as hell and able to deal with trolls.
No, we are to assume he would like his account back without having to pursue legal action, duh.