Bugs and Known Issues

Banned without any violation – Still Waiting After 10 Days
Dear Kabam Team and Forum Members, I’m posting this here after 10 long days of waiting, heartbreak, and complete helplessness. I was permanently banned during the June 6, 2025, ban wave — and despite being innocent, my account is still not restored. In-Game Name: ÐR₳₲ØÑ會ÐYÑ₳ST¥ I’ve never used any third-party software,…
I got sent radiance yet I wasn’t banned….
Would I be wrong to spend this….. kabam is issuedthis wrongly to me. I did not get banned.. unless unbanned players got banned or it’s from aq.. answers please
Appeal for Account Unban – Mistakenly Flagged as Using Unauthorized Software
Dear Support Team, After a recent update, my account was banned for allegedly using unauthorized third-party software. However, I have never used any such tools—I downloaded the game officially from the Apple App Store and only accessed it through legitimate channels. While your latest announcement mentioned that some…
Missing mastery point
Today I bought the mastery point from the radiance store yet the point does not appear anywhere. I have closed and restarted the app but nothing has changed. Anyone else experienced this issue? Has there been any communication regarding this issue? Or is there perhaps something I’m missing?
Instant heal took more units.
I used that instant heal function, it said that it would cost 68 units, i clicked and it wasn’t working so i clicked too more times (yes i’m dumb) and it took 3 times the payment. So i basically got what i wanted from the first 68 units and the next two gave me nothing so i just got robbed basically.
Completion revive bundle not showing
Completed the throne breaker difficulty and revive bundle hasn’t shown up.
Heavy bug
For the last 10days, I am facing this issue - my attackers landing heavy automatically and randomly right after special attacks of mine or opponents, and after this I am unable to use my heavy for rest of the fight. I noticed that this is happening in every game mode.I tried reinstalling the game and updating/restarting…
5* with 20k+ ratings
Hi guys today while playing a battle ground i got matched with a guy who was having dr doom 5star with 20k+ rating . Is it even possible.?
Problems with side quest rewards
When completing one of the paths by exploration I did not receive the corresponding reward for denda but still the entry token was consummed.
Sell stuff giving wrong amount of Gold
I noticed when I tried selling stuff in my stash that the amount of gold I am receiving is less then the amount that should be given.

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