Should alliances be compensated 4/01/19

Should alliances be compensated 4/01/19 for game closing mid fights, timing out before a fight actually started and having abilities that were not functioning. Everyone nearly in my alliance lost 2 hero's 1/2 life and we lost countless Full Attack Bonuses!

Comments

Kabam Porthos

Hey BigBadJen, I'm sorry to hear you've experienced these issues, and I understand it can be frustrating when the game doesn't perform in the way you expect.

There are many devices capable of running the game and there are many different reasons why one person may experience a specific performance issue when compared to someone else. Unfortunately, there isn't a simple "one-fix-all" solution to lag and crashing, however, we're always working to develop and implement improvements on our end to help make the game run as smoothly as possible on as many devices as possible.

In an effort to keep everyone's feedback about lag, crashing and performance issues more organized, we created two dedicated threads, which you can find at the links below.

- iOS Lag and Performance Issues Thread
- Android Lag and Performance Issues Thread

If you haven't already, please take a moment to contribute to whichever of those discussions is relevant to you by providing the details outlined in our Bug Report Template.

Rest assured, the feedback we receive in those dedicated threads is instrumental in allowing us to make future improvements to the game. While it's not possible for us to acknowledge or thank each player individually for their feedback, we really do appreciate every report we receive!