[Android] Lag, Crashing and Performance Investigation

1505153555698

Comments

  • TylerTyler Member Posts: 40
    I'm sick of this connection problems and loading problems in this game been happening bad since November last year and this game is still unable to fix it and now it is February 2021.
    Device is Samsung galaxy s10+
    Device Operating system: 10
    Game version not sure about February but January was 30.0.0 and now with new update in February bad as can be connection problems and loading problems and that makes 4 months this game can't fix these issues and I want to know why I been playing for over 6 years and now game can't fix there problems. This needs to he fixed not worth the playing I'm wasting boosts and to much money over these issues. Not even happy about this.
  • nocturnalpsynocturnalpsy Member Posts: 12
    edited February 2021
    In-Game Name: nocturnalpsycho.
    Device and Model: Moto G Power
    Device Operating System: Android 10
    Cellular or WiFi: WiFi
    Game Version Installed: 1106890
    Game Mode: All modes
    Game input delays extremely common with latest update. Fighting in AQ and War takes a while to load. Arena fights slow down the performance of the game after several fights requiring to restart the game. Performance issues were present in previous update but the input issues are worst with the latest one. Input issues, lag, and loading times are making the game hard to play.
  • GansitöGansitö Member Posts: 34
    edited February 2021

    Hay un error en Gesta; el golpe final de los especiales y los golpes fuertes se ven seriamente reducidos debido a que el defensor los resiste. No sería un problema si estuviera en los nodos, pero en ninguno se especifica eso.
  • harsh8029harsh8029 Member Posts: 10


    In game name: harsh8029
    Device name: Poco m2 pro
    Os: miui12
    Connectivity: mobile data
    Game mode: Arena
    Description: I won the second arena fight and it showed connection lost and after i had reconnected, it showed me that i lost the fight and as a result i lost my arena points.... And happened for the fourth time to me!
    Pls fix this @Kabam Miike
  • GbabyfreshGbabyfresh Member Posts: 142
    Android device: Samsung galaxy s10 plus
    Tbh don't feel like looking up the other infos and have the latest version of the game. Loading works perfectly fine on my HOME wifi other than that loading takes sometimes close to 20min. To load per screen. This has been happening to me since October of last year and im feeling currently the same as everyone, im growing less interested on playing everyday. I would really like this problem to get fixed since its been months of this ongoing issue.
  • John_44John_44 Member Posts: 14
    edited February 2021
    In game name John.44
    Device Galaxy Note 8
    I only use wifi
    Game version update as of 2-8-21
    Game gets stuck in AQ and war as i inter a fight and i have to close game and restart when i go back in i lose half my health i will attach photo of the screen it gets stuck on because I can't download video here. <img src="https://us.v-cdn.net/6029

  • Jas_me08Jas_me08 Member Posts: 5
    edited February 2021
    In-Game Name: Rad!ance
    Device and Model: Xiaomi Mi 10T
    Device Operating System: android 10
    Cellular or WiFi: both
    Game Version Installed: v30.0
    Game Mode: all
    Description of the Issue: Dodging attacks are frequently not being registered and sometimes even attacks L,M are also not registered.
  • DarkPietroDarkPietro Member Posts: 2
    In-Game Name: DarkPietro
    Device and Model: Samsung J4+
    Device Operating System: Android
    Cellular or WiFi: WiFi and Cellular
    Game Version Installed: 30.0.0
    Game Mode: All Game Modes
  • SpideyDNASpideyDNA Member Posts: 31
    Device and Version: Samsung Galaxy S10
    Device Operating System: Android Version 11
    Mobile Carrier: Verizon
    Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both? Both
    Game Version Installed: Just uninstalled/reinstalled from Google Play Store.
    Game Mode: I was doing Quests and had just repurchased the Piggy Bank when it wouldn't reload.
    Champions Affected: N/A
    Active Boosts: None.
    Description of the Issue: Since 2/12/2021 at 4:33 pm PST I've tried loading the game and it won't connect. I've tried clearing cache, restarting my phone, rebooting my phone, changing internet connections, uninstalling and reinstalling MCOC.
    Screenshot or Video: can't seem to past the image.
  • Charlie21540Charlie21540 Member Posts: 934 ★★★★
    In-Game Name: Charlie21540
    Device and Model: LG V40
    Device Operating System: Android 10
    Cellular or WiFi: Cellular with Verizon 4G LTE
    Game Version Installed: 30.0.0
    Game Mode: All modes
    Description of the Issue: FIX THE DAMN GAME!!! IT IS LITERALLY KICKING ME OUT EVERY OTHER FIGHT!! This game is getting to a point of unplayable, and we're getting nothing but neglect. It's beyond frustrating!
  • Tsl_ApolloTsl_Apollo Member Posts: 10
    In-Game Name: • Apollo •

    Device and Model: Samsung Galaxy S21 ULTRA 5G

    Device Operating System: Android 11.0

    Cellular or WiFi: For the beginning of 2020 I used a Galaxy s10 and had issues where I would disconnect frequently while on wifi. No issues 4GLTE. Now I cant even login on mobile data, And still have numerous crashes on wifi.

    Game Version Installed: Newest Feb Update. Daily player.

    Game Mode: Every game mode. Lost countless units and hp from crashes and not being able to login on Mobile Data...

    Description of the issue: I literally have the best Samsung Galaxy Android phone. It costs $1200 new. If I CANT RUN MCOC WITHOUT LAG, WEIRD WI FI DISCONNECTS, STILL CANT LOGIN ON MOBILE DATA. There's definitely something wrong lol...
  • Tsl_ApolloTsl_Apollo Member Posts: 10
    Some pictures for my post above showing the connection issues. Happens to me 10-20 times a day sadly lol. It's getting to be really annoying



  • CRYO_88CRYO_88 Member Posts: 59
    Because i know they aren't going to fix the connection issues cause its been going on for 5 months ive quit the game not worth the headache Kabam sucks and doesn't care
  • VikingGunn85VikingGunn85 Member Posts: 33



  • TheAngryOneTheAngryOne Member Posts: 459 ★★★
    When are you going to fix the huge loading times (return to map with 50% HP loss) after pressing the fight button??? Our alliance will be losing 2 members because you won't fix it... This must be one of the worst and longest unfixed bugs in gaming history.
  • SpideyDNASpideyDNA Member Posts: 31
    3rd Attempt at getting help with this issue and unable to login for 3 Days now! I'm a daily player and alliance leader.
    IGN: SpideyDNA
    Device and Version: Samsung Galaxy S10
    Device Operating System: Android Version 11
    Mobile Carrier: Verizon
    Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both? Both
    Game Version Installed: Just uninstalled/reinstalled from Google Play Store.
    Game Mode: I was doing Special Event Side Quests and had just repurchased the Piggy Bank when it wouldn't reload.
    Champions Affected: N/A
    Active Boosts: None.
    Description of the Issue: Since 2/12/2021 at 4:33 pm PST I've tried loading the game and it won't connect. I've tried clearing cache, restarting my phone, rebooting my phone, changing internet connections, uninstalling and reinstalling MCOC. I did notice that if I uninstall and reinstall the game if I select "Continue Game" it won't connect, but if I go to start a new game it will load up and let me play as a new account. So, I can only assume there's a problem with my account recognition.
    Screenshot or Video:
  • Jinx0051Jinx0051 Member Posts: 28
    IGN: Jinx0051
    Device and Version: Samsung Galaxy A51
    Device Operating System: 10.0
    Mobile Carrier: 3
    Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both? Both
    Game Version Installed: Just uninstalled/reinstalled from Google Play Store, 30.0.0
    Game Mode: all game modes, cant access anything.
    Champions Affected: N/A
    Active Boosts: None.
    Description of the Issue: tried purchasing piggy bank, game crashed and now won't load. That happened on 13/02/2021 at around 4pm, and now won't load at all since. Tried different phones, uninstalled and reinstalled, unlinked from Google play and logged in again, restarted phone, soft reset phone, and nothing works.
  • SpideyDNASpideyDNA Member Posts: 31
    Jinx0051 said:

    IGN: Jinx0051
    Device and Version: Samsung Galaxy A51
    Device Operating System: 10.0
    Mobile Carrier: 3
    Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both? Both
    Game Version Installed: Just uninstalled/reinstalled from Google Play Store, 30.0.0
    Game Mode: all game modes, cant access anything.
    Champions Affected: N/A
    Active Boosts: None.
    Description of the Issue: tried purchasing piggy bank, game crashed and now won't load. That happened on 13/02/2021 at around 4pm, and now won't load at all since. Tried different phones, uninstalled and reinstalled, unlinked from Google play and logged in again, restarted phone, soft reset phone, and nothing works.

    Same exact thing happened to me -- see my last on this!
  • Scratchmaster23Scratchmaster23 Member Posts: 179 ★★
    KABAM the state of the game at present is shocking, fed up with having to use resource due to your game connection issues, nothing wrong with my download or upload speed it is all your end. Missed inputs, lack of parry/block/dex is complete bs.

    GAME NEEDS FIXING NOW, STOP RELEASING NEW CONTENT AND FIX ALL THE ISSUES THAT JUST GET WORSE EACH MONTH 😒😔

    Lots of people that have already quit the game and tbh I'm surprised so many are still left, the game has become a chore and is no longer fun, please find a solution to save what once was a great game.
  • SpideyDNASpideyDNA Member Posts: 31
    Day 4 of being unable to get in the game using my SpideyDNA account and zero response or help.
    IGN: SpideyDNA
    Device and Version: Samsung Galaxy S10
    Device Operating System: Android Version 11
    Mobile Carrier: Verizon
    Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both? Both
    Game Version Installed: Just uninstalled/reinstalled from Google Play Store.
    Game Mode: I was doing Special Event Side Quests and had just repurchased the Piggy Bank when it wouldn't reload.
    Champions Affected: N/A
    Active Boosts: None.
    Description of the Issue: Since 2/12/2021 at 4:33 pm PST I've tried loading the game and it won't connect. I've tried clearing cache, restarting my phone, rebooting my phone, changing internet connections, uninstalling and reinstalling MCOC. I did notice that if I uninstall and reinstall the game if I select "Continue Game" it won't connect, but if I go to start a new game it will load up and let me play as a new account. So, I can only assume there's a problem with my account recognition.
    Screenshot or Video:
  • Kthax567Kthax567 Member Posts: 8
    Same issue. Game won’t connect for Samsung Galaxy devices. Uninstalled and reinstalled on several devices. Still not connecting. Internet work on all other applications.
  • Kthax567Kthax567 Member Posts: 8
    Don’t know if this will work for everyone...

    I unlinked my Google Profile from my device then logged into MCOC and signed in with Google Play Games. This linked my Google Play account back to MCOC.

    Hope this works. Expect some kinda reward from Kabam if my troubleshooting method works for all Android devices.
  • Charlie21540Charlie21540 Member Posts: 934 ★★★★
    So what is the set number of these things that everyone has to fill out to get any REAL results? Cause here I am, yet again filling this thing out 1-2 times a week.
    In-Game Name: Charlie21540
    Device and Model: LG V40
    Device Operating System: Android 10
    Cellular or WiFi: Cellular with Verizon 4G LTE
    Game Version Installed: 30.0.0
    Game Mode: All modes
    Description of the Issue: Random back drafts all the time. In the middle of doing a combo my champion will dash backwards. Whenever I go to do parry then heavy attack, my champion dashes backwards. This is nothing new. I've brought this up repeatedly in the last 2 months.
  • Noble034Noble034 Member Posts: 86

    In-Game Name: Charlie21540
    Device and Model: LG V40
    Device Operating System: Android 10
    Cellular or WiFi: Cellular with Verizon 4G LTE
    Game Version Installed: 30.0.0
    Game Mode: All modes
    Description of the Issue: Dropped inputs, Random dash backs as I'm in the middle of a combo and random dash forwards while im holding block or trying to dash back. Not sure why I keep writing these things out. New update out and old issues still ignored with new problems on top of em.

    Sounds like the same issue I was having with my Note 20 Ultra a while back. I found out that MCOC is NOT optimized for phones with high refresh rates (mine was running at 120 hz). As soon as I dropped it back down to 60, the input issues stopped. Not sure if your phone is 120hz capable, but maybe try dropping yours down a level, and see if that helps?
  • Noble034Noble034 Member Posts: 86
    Can we get an update from some of the Kabam admins on the mobile network issue for Androids? It's been months, and it has yet to be fixed or even acknowledged here. @admin
  • Noble034Noble034 Member Posts: 86
    Noble034 said:

    Can we get an update from some of the Kabam admins on the mobile network issue for Androids? It's been months, and it has yet to be fixed or even acknowledged here. @admin

    I'm not even sure if this is an official admin tag lol. But some clarification on the issue would be appreciated by all experiencing the issues
  • Luchano07Luchano07 Member Posts: 8
    Luchano07 said:

    In-Game Name: Luchano07
    Device and Model: BLU XL4
    Device Operating System: Android 9
    Cellular or WiFi: Both
    Game Version Installed: latest
    Game Mode: AQ
    Description of the Issue: Connection failure on AQ

    I can do one fight and then on the next fight the game will go to the loading scream and will stay there until I restart the game. I lose half health every time so I can not finish AQ

    Same issue a month later and with the last version of the game
  • kgrobinskgrobins Member Posts: 16
    Today I am experiencing something that is hard to explain but I will try my best.

    I have a galaxy s10+. The game will not run unless I am a wifi network despite my having a 5g phone. My in home wifi is working fine for everything but this game. I cannot log in. Each attempt makes my wifi notification say cannot authenticate your connection and will not connect.

    I tried forgetting the network and logging in again. I tried restarting my phone. Not sure what else to do
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