v25.2 Connection issues

panda_mcoc

Every time I try to play the new update, it always says there is a connection issue (shows red wifi bar and doesn’t load), even with full bars of wifi or on data. Often once I close the app and reopen it it works properly but it is a nuisance to do every time. Is there a way to fix this and has anyone had similar issues this update?

Kabam Porthos

Hey panda_mcoc, I'm sorry to hear you're having trouble accessing the game. In an effort to resolve this issue, I recommend trying the troubleshooting steps below.

- Android Troubleshooting
- iOS Troubleshooting

To help us keep track of everyone's feedback about connection issues and help us to make future improvements, we created the dedicated threads below.

- iOS Lag and Performance Issues Thread
- Android Lag and Performance Issues Thread

If you haven't already, please take a moment to contribute to whichever of those discussions is relevant to you by providing the details outlined in our Bug Report Template.

Thank you very much in advance for your help!