Missing 5* shards or crystals

Hi, did anyone face this issue before?
I saved upto 20k shards for opening two crystals at the same time. I purchased one mutant skill crystal and clicked "add more" button. All I see now is only one crystal and all 20k shards gone.

Comments

Terra

A dual crystal is 10k shards.
Besides, you need photo proof here. Who's to say you just want free shards otherwise?

Sunkara

I dont anticipate this happening. So I dont take screenshot everytime I purchase a crystal. Hope Kabam had the record of all the events happening in an account. Otherwise, its a very serious issue crystal shards disappearing into thin air.

GroundedWisdom

Open a Support Ticket using the Gear Icon. If anyone can help you, it will be Support.

BraveHrt

Something happened I don't understand...

I had 9733 5* shards when it was Tech & Cosmic duel crystal

So I waited for another duel crystal
So now it's Mutant & Skill duel crystal so I wanted to spin it because I've collected 500 additional 5* shards to complete it

But this is what I found

BraveHrt

It's strange I've never seen this...
Only 1610 5* shards remaining.

Why is my almost 10000 5* shards disappearing?

I want them back please, it's not easy to gather them .

unknown

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BraveHrt

How do I go about it? Don't know how to send In a support ticket

thanks

unknown

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Kabam Porthos

We don't have access to in-game accounts here in the Forums and are unable to help with issues like this. If you have questions or concerns about seemingly missing Items, I recommend reaching out to our Support Team for assistance. You can contact them by clicking HERE.