How to get a refund in apple
FatedFatality
Member Posts: 90 ★
I spent 1k units on omega boss rush but the game kicked me out of the quest and kabam is not restoring my progress. Can someone guide me how to get the refund back?
Post edited by Kabam Porthos on
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Comments
My understanding is that he is claiming that he was kicked out mid quest.
Screenshots would show nothing that constitutes proof of this. The only thing I can think of is a video.
But why would the OP have started a screen recording if he had no idea this was going to happen? I’m pretty sure it’s not common practice for people to record every second of their game experience every time they login- I know I certainly don’t. Maybe there are people that do.
Obviously I’ve got no idea how the original query was worded when the OP submitted his ticket to Kabam but their response isn’t great in dealing with this particular scenario. I’ve had similar experiences where I’ve logged a ticket and the response doesn’t respond to my query and basically answers a completely different question.
Completely understand mate. And I’ve seen enough of the “my little bro sold all my champs” posts to be sceptical of cases like this.
Was simply trying to play devils advocate here as I’ve had some weird things happen to me in the past, but as I don’t screen record everyjthing, I’d never have proof.
It is entirely possible that OP was in the middle of the quest when Kabam took it down. If that’s genuinely the case, then I would expect Kabam to treat his case seriously.
Also begs the question on how he’s spent 1k units and not finished it!! 😐