Problem Accessing Rank Up Gem from Variant 5.

I explored a chapter of Variant 5 and received a generic Rank Up Gem (3-4).

This gem can only be used on champions released before the end of 2017.

However, I have a Mutant Rank Up Gem (3-4) as well.

When I select a champion like Iceman, I don’t have the option of using my generic year specific gem. As shown I the photographs below, my only option is the non-year specific mutant gem. Can this please be changed so I can select which gem I’d prefer to use?

Comments

Lormif

you have to contact support.

World Eater

How about they just fix these ongoing issues with the rank up gems? It’s been like this for years.

I would’ve liked to rank up my sentinel last night since there was a level up event.... but I have to contact support to use an in game item?

World Eater

And if I contact support about a problem with a 5* generic 2-3 gem and picture of my sentinel.....

....I don’t think replying back to me about Nebula and a 2017 rank 3-4 tech gem I don’t have, is going to make me feel confident in this process