State of the game
Synyster85
Member Posts: 28
This game had great potential!
I use to get excited when a new update became available, but every since 12.0 most people I have talked to feel the same as I do(what kind of “glitch” is it going to be this time? And how much is it going to cost me?). This is a completely horrible way to run this game, i think about any other company and persistent issue like this would result in the firing of employees that screw up(developers), yet no action like this is taken. Which leads me to believe that kabam purposely introduces these “glitches/bugs” that cost us a ton!
On the subject of compensation(I hate that word, bc it doesn’t truly express the fact that it is owed to us) when I pay for something and it’s broken, the standard should be replace what I paid for or repay me the cost, I personally an sick and tired of the generic bs emails stating kabam can’t do that.....why Is that?
Lastly, I hate to say this, but I’m actually kind of hoping that this last patch leads to the death of this game! Just so the player base can find a game that is enjoyable to play and doesn’t steal and lie and blow constant smoke,hiding the greed.
Kabam....you are killing this game! Players are starting to realize it!!!!!!!!
I use to get excited when a new update became available, but every since 12.0 most people I have talked to feel the same as I do(what kind of “glitch” is it going to be this time? And how much is it going to cost me?). This is a completely horrible way to run this game, i think about any other company and persistent issue like this would result in the firing of employees that screw up(developers), yet no action like this is taken. Which leads me to believe that kabam purposely introduces these “glitches/bugs” that cost us a ton!
On the subject of compensation(I hate that word, bc it doesn’t truly express the fact that it is owed to us) when I pay for something and it’s broken, the standard should be replace what I paid for or repay me the cost, I personally an sick and tired of the generic bs emails stating kabam can’t do that.....why Is that?
Lastly, I hate to say this, but I’m actually kind of hoping that this last patch leads to the death of this game! Just so the player base can find a game that is enjoyable to play and doesn’t steal and lie and blow constant smoke,hiding the greed.
Kabam....you are killing this game! Players are starting to realize it!!!!!!!!
16
Comments
We all like the game or we wouldn’t play, but it has been taken into a direction of a money grab versus something we can enjoy(for the most part)
If you refuse to spend you fail your alliance, and face those consequences in itself. Yes there are a select few that play so many hours a day that don’t have to spend, but for the most part players don’t have that much free time that would require a non spending account. With that being said, for those of us who want to be competitive and have real lives also, this game has basically become just like another bill you pay every month!! That’s why I think players are starting to realize this and why I think they game is dying
I first want to step in and apologize for the frustrations that keep rising up from everything going on. I totally get how annoying it is to not know what's going on or hearing of one fix rather than another. I want to point out to all how aware we are that we need to work on many of these concerns, and that we've been providing people with updates as frequently as we can until we have even more concrete information about topics.
Our focus is always first and foremost on fixing things, once those have been addressed we can move to other areas. With that said, I know it's equally frustrating to again see something being fixed over another, but I can assure you it doesn't mean we've moved on from it. Each report given to us is evaluated, investigated and worked on. Some will be quicker than others due to the means of a fix, but others will take far more time.
As for compensation, we continue to discuss all of your feedback internally, including the impact these issues have had on your enjoyment within the contest.
The offer that was mentioned had been planned in advance. We've noted this elsewhere before. We don't push an offer to counter something, these offers were already going to be live regardless of something occurring. The two don't line up as one.
I'd like to also make note that I've removed some nonconstructive comments from this thread prior to posting. We want to hear what y'all have to say, but we ask that those who post to keep it respectful and constructive.
Maybe in the future, with each update released, we can also get a update package to help adjust to any bugs we will likely experience. Same goes for champs who aren't working properly and the team is working to correct, give us an option to derank and restore when the issue is fixed. Kind of like a loaner car while yours is in the shop due to a factory recall.
Sometimes we hear from the mods that they have brought something to the attention of the game team, and days turn into weeks and months with no more mention of anything. Pure Skill is a perfect example, even the issue with Mephisto not counting towards diversity. I don't think it hurt profits at all if anytime there was a legitimate game play issue there was some form of decent compensation or digital items sent out to help sort through them. It would probably actually increase profits, as more trust would be developed between the players and the company. We are a very passionate and loyal group, but often we feel like we are being **** on. I've ran a business for years and when customers wanted faster results than what was humanly possible, I learned to spin things in a way that would calm them down much like the mods are trying to do here, but there were other times I had to be honest and say the truth and that usually worked better. Try doing that with us, make a positive out of a negative, and maybe there wouldn't be so much complaining going on all the time.
So everyone can see you are still in it.
And how about more feedback on bug report threads? You can point on your list if they are already on it.
Not like 12.0 just some rank down tickets to get over the update to alliance wars with de defender diversity, because if this is a thing they want to push alongside their plans for the future of the game it would be good if we can reorganise our rosters to get on with the update to alliance wars and move on to other things in the game.
also you can consider some alliance heal potions and revives because of all the bugs that happened with specials not firing of it costs us a lot of units sometimes and we hope that this could help to repare the relationship to kabam and they can try to push out great content for us in the future
Parries not registering, random power drains and other major problems in the game while addressed as a problem by Kabam/Net Marble does nothing to the people that have to try and play your game under these conditions. Do the right thing like what was done in the past and refund these items if you really value your customers you need to admit your mistakes and rectify them. In the past this was done when the game was severely broken and the state of the game right now needs the same actions.