Kingpins Prestige - resolution desired

The last thread was derailed by off topic discussion and was closed. The purpose of this thread to continue the community support of this issue until Kabam responds with a resolution. All opinions are welcome, please be respectful to each other so we can continue the dialogue about this topic.

Comments

hungryhungrybbq

This is definitely a very serious error on their part. They have intentionally created a demand for prestige by the way they have structured the game AND intentionally controlled the amount of 6 star sig stones released with the direct intent of using this demand to boost revenue for the company. To erroneously list the wrong prestige, for months, on an official company information source is a big deal. To attempt to brush it off as a minor issue that's been "corrected" would be even worse.

There's a part of me that even thinks it's possible his prestige WAS supposed to be changed to what was listed. But never was, and it was decided that it takes less effort to just adjust the spotlight rather than actually fix the champion in game. I really really hope thats not what happened. Cause that's an even bigger problem if that's how errors are going to be corrected in this game. But if in fact his prestige was originally intended to be as listed, please... it's not to late to walk it back and make it right. Please don't double down on the spotlight "correction" if the spotlight wasn't what needed correcting.

If it had happened to me, I'd feel like I was definitely a victim of bait and switch. However, I'm not personally affected by this issue, but can assure you I'll be watching to see what happens. The way this is handled will absolutely have a huge impact on whether I feel comfortable continuing to be a player and a customer. Whether I will feel comfortable spending time and money playing this game moving forward. I really do hope Kabam takes action quickly to resolve this issue for those affected. Please do not underestimate the impact of this issue on the morale and trust of the player base. I'm pretty sure I won't be the only one watching to see how this is handled.

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Corkscrew

The original thread mentioned support allows a 3 day window for any action to be taken on an account. It's this kind of policy that bugs me because it can be used as an excuse for inaction.

Not to take anything away from the OP's cause, but in reality, it could be in place for technical reasons. The most logical reason being that they lose audit information on what resources were consumed in order to get KP up to the sig level he is at. Adding sigs stones is different to a natural dupe in terms what would happen to reverse it. Also, when I'm reversing it, what am I giving you back, generics or class sigs? And how many sig levels are from dupes and how many are from stones? Do I need to reverse 20, 40... 100?

Now you might ask, why would they lose or delete this information? Well, there are quite literally millions of transactions going on per second. (Transaction means something happening between player devices and the servers... not purchases). Keeping the game performant might mean purging some of that information.

This is in part probably why when compensation comes to the player base, it is usually a representative amount for what was lost and never actually what was lost. Because they simpler no longer have that information and it is significantly easier to engineer blanket compensation.

Is this also a cause for a rank down ticket? I would suggest not, given that his abilities weren't changed. As much as prestige is a critical part of high tier AQ and I could see people doing rank ups for that purpose, it just doesn't fall into Kabam's historical "policy" (that word again) for what warrants rank down tickets.

Anyway, I digress. Kabam have made a mistake and it would seem fair to compensate the players affected. I do believe it would require a software resolution if it were rolled out to more than a handful of players. But what would that look like... if not rank down tickets, "de-sig" tickets?

A "de-sig" ticket in this instance might be reversing 10 sigs on KP (and KP only) and in return you get 10 skill sig stones. Even if you used generics... I just can't see them giving them back, they're too valuable.

The problem with this solution is, who do you give tickets to? Anyone that has sig levels on KP? What if they got there via natural dupe (assuming they no longer have this information anymore). How many tickets do you give each player?

The alternate, is address each player individually that lodges a support ticket. In which case, you're essentially taking the word of the player how many sigs they dumped into KP (assuming the information no longer exists on the servers).

In summary, I do think Kabam messed up. I do think players affected are entitled to something... but I also know things are generally not as simple as they might seem.

A final note. The "thanks for bringing this to our attention" response is also a nice backhand. I do feel that support and forum mods need to get a better handle on the game, much of the way they respond shows a clear lack of understanding what is important in the context of the game.

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LordPSN

They made a mistake and they rectified it. So stop spamming the forum please! @Heheheh7777

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LordPSN

Wow... A mistake which they owned up and still people are blowing the issue out if proportion... They admitted their mistake and corrected jn spotlight. Still... Come on guys. Leave it now.

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KDoggg2017

Wow... A mistake which they owned up and still people are blowing the issue out if proportion... They admitted their mistake and corrected jn spotlight. Still... Come on guys. Leave it now.
DO NOT reply to this person. All he wants is to get this discussion closed down

Preach.
If you want this thread to stay open, don't feed the trolls.
The OP deserves a place to voice his concerns and some in the community want to support that. 👌

Fear_of_Clowns2099

#JusticeForHeheheh777. Just give heheheh his sig stones back Kabam

LordPSN

Wow... A mistake which they owned up and still people are blowing the issue out if proportion... They admitted their mistake and corrected jn spotlight. Still... Come on guys. Leave it now.
DO NOT reply to this person. All he wants is to get this discussion closed down

So this is what is is now? My way or Highway? Wow!! Democracy means that we have a fruitful discussion. "All he wants is to get this discussion closed down". Keyword: Discussion.
Not statement, discussion!

Crcrcrc

Wow... A mistake which they owned up and still people are blowing the issue out if proportion... They admitted their mistake and corrected jn spotlight. Still... Come on guys. Leave it now.
DO NOT reply to this person. All he wants is to get this discussion closed down
So this is what is is now? My way or Highway? Wow!! Democracy means that we have a fruitful discussion. "All he wants is to get this discussion closed down". Keyword: Discussion.
Not statement, discussion!

They didn’t give the sig stones back to the people, and those are really valuable and rare. Nothing was fixed.

LordPSN

Wow... A mistake which they owned up and still people are blowing the issue out if proportion... They admitted their mistake and corrected jn spotlight. Still... Come on guys. Leave it now.
I 100% agree with your statement and perspective. Could I ask for a moment of your time to consider this perspective and maybe offer your thoughts constructively to have a healthy discussion about those looking for further action on this matter?

I understand this won’t make sense to most summoners, it’s not braggy, not belittling, or intended to give you anything other than my perspective on why we want this thread to continue. Prestige doesn’t matter, who cares about prestige right? What’s 156 pts really over the course of time? Let’s narrow that rabbit hole a bit. Consider this: you have all the content in the game 100% completed, not only that but your roster gives you the flexibility to complete new content with little resistance over the first couple days of release. You’re in a top alliance for both AQ and AW by your choice, one you’ve helped build from the ground up.

Now priorities come in to play...free to play or cash to win, doesn’t matter, we are all gamers in a roster progression based game. It’s always a “what’s the next step, whats my next rankup, what do I need to focus on to progress our alliance or myself”. When you have an extreme endgame roster, personal progression lies in prestige, given that it’s important to the goals of your alliance. Consider that you 100% complete abyss over a year ago....and patiently saved those signature stones waiting for the right play since you had that roster flexibility. Personally, I had Thor rags (#1 prestige skill) already duped but was looking for another top option for a prestige play that was also a champ I enjoyed playing and was useful. Now, money spent aside, abyss is close to 40 hours of gameplay for 150 random sig stones so you can estimate 25 skill stones.

Excitement at the extreme endgame level is very limited. New content is too easy, war is too costly and stressful, roster progression just doesn’t make huge leaps like it does for progressing players or even low end game players. There are no “account changing” pulls or even “resource saving” pulls because roster progression has already vastly outgrown the content. Now we get to my perspective...careful manipulation and decisions with prestige is where we can get our enjoyment. We compete with each other at the alliance level with prestige. It’s some of the little fun we have left in regards to roster progression. That is why most would rather sit on signature stones (for over a year mind you) than use them on the #14 skill prestige champ that has no benefit from his signature ability at the added levels (80-146).

Now dial it back, we play this game because we have a lot of fun with it. It’s a great game. The game outside of the game is the comradeship of your alliance and the friends you make along the way. For most extreme endgamers that plays a huge role in why they continue playing. The game has its flaws but it’s fun to joke about and find them. My requests aren’t coming from a place of frustration at all. Simply just want to stay competitive with my friends and that what I enjoy about this game. It may not seem like a big deal, an it certainly isn’t to most as I’ve already stated but it sets my Enjoyment of the game back...probably 8-12 months in regards to the prestige race when I had already taken that time to carefully weigh my decision.

I understand your perspective. If you’d like to elaborate on the discussion constructively please continue but otherwise, you’ve been heard here and we appreciate the opinion.

I have read your previous post in the entirety and have read above. I admit you are facing a problem.
But... One of the mod have replied to you in your earlier post where they admitted their mistake. They are humans man. Not God, humans. Just a typo. They admitted.

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Bidzy7

Honestly it's a simple fix and one which they should be doing because they mislead players (unintentionally).
When you're talking about end game resources relating to prestige it has a huge impact on players progress and ability to compete at the top level. Yes the number of players affected will be small but doesn't mean its not any less important that a fair resolution is reached.

Also saw the last thread and knew it was going to get closed because it was being intentionally derailed. Word of advice make use of the forums ignore feature and don't engage with individuals like that. They will just go away if not being engaged with.

Hopefully you get the right and fair resolution you deserve.

Texas_11

Watch it be like like 5 stones 😂

Corkscrew

They’ve already set the precedent that they can differentiate how a champion was enhanced with the Namor and Cull refunds. In addition, the buff was only 50 days ago so that’s the specific time frame of the request for reversal. It seems very reasonable and necessary to reverse any post buff signature stone or maybe more easily to correct his prestige in game to the advertised 13660. It’s also still wrong in the spotlight. They corrected it to 13500 and it’s actually 13504, which shows their care level and involvement in this matter isn’t where it should be.

I had a read through of the Namor and Cull refunds announcement. So barring a technical limitation (i.e. that they haven't changed the retention period on the audit information that tracks champion changes).... the 3 day window is just a policy for the sake of a policy.... which is even more frustrating.

Although I would bring your attention to this note in that announcement:
Please note: This is not the de-facto compensation for any and all changes to Champions in the future. Any changes that necessitate Compensation plans will be handled on a case by case basis, and bug fixes are not considered the same as an intentional change. All Champion rank up decisions you make are made with the knowledge that rebalance changes can occur down the road, and if compensation is given it may differ.

I'm not saying you don't deserve compensation, I'm just saying that they've guarded against "precedent" by essentially saying "What we do here has no bearing on what we might do in the future".

I agree that rank up decisions at the top end of the game are made with the minutiae in mind. If the information were different, different decisions may well have been made.

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IKON

I kind do have hope though. Usually such discussions are immediately closed and told to approach support. I assume they're discussing this since it's probably more than OO who has suffered this

Yup, I absolutely love my Kingpin and would have still R3'd, but I never would've sunk the sigs I have in him for his corrected prestige.

pseudosane

Yeah this sets a dangerous precedent. There are RDTs issued for false rankups, there should definitely be sig stones returned.

KDSuperFlash10

Kabam all you have to do is change Kingpin's prestige in game to the prestige that was advertised on his champion spotlight. Easy fix, no need for rank down tickets or returned sig stones. Just do what you need to do.

Fear_of_Clowns2099

Kabam all you have to do is change Kingpin's prestige in game to the prestige that was advertised on his champion spotlight. Easy fix, no need for rank down tickets or returned sig stones. Just do what you need to do.

This is also a great idea.

StevieManWonder

It does seem like the easiest fix would be to just pump Kingpin's prestige to what it was supposed to be in the original spotlight.

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Moosetiptronic

@Heheheh7777 really feel for you.

I'd say that this is a clear case of being miss-sold and I'm staggered that there is even a debate about whether you and others with 6* duped KP who pumped in stones after his spotlight, should have the stones returned.

They admitted they were wrong, now it's time for kabam to provide restitution to those impacted by the error.

@Kabam Miike @Kabam Zibiit et al, I really do think you should push for the right thing here.

I also think the end game community needs to provide more vocal support. I'm not in this category by any stretch, but the big guns need to chip in.

@Seatin @TheKiryu @Lagacy from the YT community I hope...

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Corkscrew

Honestly, I’d rather have his prestige increased to what was advertised. That may be more reasonable and pro-player than all the work that goes into reversing sig stones.

That would actually be the simplest solution by far than getting into RDTs, reversals, figuring out who qualifies etc. It's really a no-brainer and restore some faith as well.