[MERGED] Missing: Anthropomorphic crystal

Yogz

I have enough shards to open two of those anthropomorphic crystals. My game is all the way up to date, I tried restarting my phone and everything and there is no anthropomorphic crystal in game. Is anyone else having this issue? If so, is there a way to resolve it?

Who_knew

Same here. I don't even have an actual picture for the shards. Assumed it would magically show up in the next few days.

DarkZen

Yogz said:

I have enough shards to open two of those anthropomorphic crystals. My game is all the way up to date, I tried restarting my phone and everything and there is no anthropomorphic crystal in game. Is anyone else having this issue? If so, is there a way to resolve it?

Same issue but solo event now showing

GinjabredMonsta

I've been able to open one. Either of you still unable to see the shards in the third tab after a restart?

Starry

Restarted and shut off phone twice — still don’t see crystal in special tab.

GinjabredMonsta

Starry said:

Restarted and shut off phone twice — still don’t see crystal in special tab.

Hmm interesting. May be time for a support ticket then. It took awhile for me to actually show the shards pic

Unknown

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Yogz

GinjabredMonsta said:

I've been able to open one. Either of you still unable to see the shards in the third tab after a restart?

Yeah there isn’t anything of the sort in the specials tab.

Yogz

Tried uninstalling and reinstalling the game and that also doesn’t work.

Silverbolt69

Im missing the crystals too

Tygersnake

I have 2 accounts that one has the crystals and the other doesn't. I only use one phone that has the same software for both accounts.

Hammerbro_64

I had to restart once around 1:45(?)pm est
And then they showed up opened 7 and got HTD 5* and the rest 3/4*

Kbugii

I’ve been restarting all day and still no crystal. Finished the solo events and initial clear of cavalier so I know I’m supposed to have shards.

Demonmewtwo

I am uncollected the crystal should be there 🤔

Kbugii

So it’s specific to my account not the software version. Logged into my main and sub account on the same phone. On 1 the crystal shows, on my main account the crystal is missing.

IcyCoolDudeDoodle

I didn't even know that was a thing

Spurgeon14

Kbugii said:

So it’s specific to my account not the software version. Logged into my main and sub account on the same phone. On 1 the crystal shows, on my main account the crystal is missing.

That is so weird...

CatsGodot

I'm seeing this same problem, too, and, like the post above, I'm seeing it on my main account but it's not happening on my alt account.

The best I can figure is that I was playing on my main account earlier today, while Kabam was fixing their bug. I just started playing on my alt account today just now, hours after the fix.

Lovejoy72

I can see the cavalier version, but not the grandmaster. I think they only fixed one of them, forgot to fix the other.

CatsGodot

Lovejoy72 said:

I can see the cavalier version, but not the grandmaster. I think they only fixed one of them, forgot to fix the other.

Good point. My main account is Uncollected, and my alt is Conquerer. Maybe they overlooked Uncollected but Conquerer is fine?

Lovejoy72

CatsGodot said:

Lovejoy72 said:

I can see the cavalier version, but not the grandmaster. I think they only fixed one of them, forgot to fix the other.

Good point. My main account is Uncollected, and my alt is Conquerer. Maybe they overlooked Uncollected but Conquerer is fine?

Yup, my conquerer is fine as well, but none of the uncollected accounts are. What a weird error.

The_HoTU

I neither see any objectives or something nor the crystals

Kbugii

Lovejoy72 said:

I can see the cavalier version, but not the grandmaster. I think they only fixed one of them, forgot to fix the other.

I’m only seeing the grandmaster one but my main account is thronebreaker and no crystal.

Stueyone

Same here too.

Mini account is Conqueror and sees the new crystal. Also sees the shards when completing quests.
Main account is Uncollected. No crystal, and when doing a quest (master chapter 1, episode 1 as a test), I got awarded the purple compass, got the frame for the new crystal shards, but no shards visible.

Not seen anything posted about whether this is just a visual bug, or whether we're not even getting the shards? I know they'll mostly be 3* dupes anyway, but the odd 4 or 5* dupe would come in handy.

Kbugii

@Kabam Miike is the team aware of this? I know I’ve logged a ticket since it’s been live for over 12hrs now.

Suresh201

I don't have those crystals in my account too

spideypool

I am uncollected and using iphone 13 pro and have not seen anything since the update. my son uses iphone 13, whatever it’s called after completing chapter 3, showed up for his, but disappeared and has not returned.
Both running ios 15.2.
Both have enough shards to open at least one crystal.

Unknown

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winterthur

Uncollected alt account.

winterthur

ag_007ac

Have the same problem and i have an iphone 13.