Account banned for hacking

Eragon11223

Good afternoon!!!
A while ago my account was hacked and I couldn't get in touch with kabam support.
On Wednesday I managed to change the password and everything was wonderful until on Friday my account was suspended and today 04/06/2022 it was permanently suspended for using third-party software.
I would like to know if there is a way to reverse this
because I wasn't the one who used the hacker and I didn't even know
I was caught off guard and I have no way to prove it, because when I went to take a print of the account and everything was suspended.
kabam asks for a series of information that I don't know how to answer, because the account is from 2014 and the emails have already been deleted, because the registered email became a work email and the date of creation of the account was there.
kabam also asks for purchase history and I don't know if the person who used the hack bought something and so I don't know how to solve it.
is there any solution?
we in the br community are always left out when it comes to kabam support

Kabam Porthos

These Forums aren't the place to discuss any actions which have been taken on individual accounts, including in-game bans. There's more information HERE regarding account bans.