I know that many of you feel that we should be changing the start time of this event to 12 pm PDT tomorrow, but there are a few reasons that we cannot do this, aside from the shifting of the schedule. A major one has to do with the scheduling and ability to move on any issues that may arise, being as it is a Saturday.
We will be issuing all refunds to Alliance treasuries within the next hour, and starting the next round of Alliance Quests at 4pm PDT (approx 1 hour away).
Sooo...you can't start aq with 24h delay because you don't work on saturdays? That's your reason??
No. That's only one concern, but it is an important one. With the rocky start that happened today, we want to start the series when we have all hands on deck, and have every possible resource available, like we do on a weekday afternoon.
I know that the AQ is the hot topic since it has a global effect, but I still haven't heard anything regarding what caused the outage for Android users and how Kabam plans to compensate. Is that one of your other "concerns"?
I know that many of you feel that we should be changing the start time of this event to 12 pm PDT tomorrow, but there are a few reasons that we cannot do this, aside from the shifting of the schedule. A major one has to do with the scheduling and ability to move on any issues that may arise, being as it is a Saturday.
We will be issuing all refunds to Alliance treasuries within the next hour, and starting the next round of Alliance Quests at 4pm PDT (approx 1 hour away).
Sooo...you can't start aq with 24h delay because you don't work on saturdays? That's your reason??
No. That's only one concern, but it is an important one. With the rocky start that happened today, we want to start the series when we have all hands on deck, and have every possible resource available, like we do on a weekday afternoon.
You guys need to understand that after the disaster (putting it lightly) today that the last thing you should be doing is further irritating your players.
It flat out sounded like you have minimal to no one working on the weekends and as seen today...no one outside banker hours. Let's be honest....the time you want to start it is convenient to Kabam employees.
It is becoming more and more apparent that the expectations are folks a) deal with the poor programming/quality control/Communication provided by Kabam and b) continue to pad your wallets.
However the disruption you are causing is swaying a number of players. Sure mistakes happen...we get it....no one is perfect. But at the end of the day it is the same old song and dance here....only so many times you can say sorry and it is accepted before folks leave.
We are an European alliance...so one of our officers has to stay late to start the AQ (it's half past midnight here)...and there are many more alliances that have to do the same...has the team thought of that Mike?
We are an European alliance...so one of our officers have to stay late to start the AQ...and there are many more alliances that have to do the same...has the team thought of that Mike?
Im going to try this with my job, road collapses on a friday night lets just leave it because we dont want to work on a Saturday. Doesnt matter about the thousands of people that will be inconvenienced
Instead of showing an increased level of communication and care for your customers it only gets worse. This is a sad statement by kabam. Unwilling to do what they felt was right in the past, because it is too inconvenient in the moment.
You know that AQ will start on saturday next week and the week after on sunday?
Will it be alright or too disturbating for the team?
And Cristalman for the win. Well played sir. What excuse we got to counter this Miike?
That one shouldn't have the same issues that occurred today, and shouldn't require the attention of the entire team. We truly want to make sure that we have all eyes on this when it goes live today. It's not a comparable situation.
This kind of responses is why you people had 1* reviews and why I'm guessing they'll be starting all over again (if they ever went back). Mike without people playing the game there would be no game. Think about that next time you and your team get the paychecks.
You know that AQ will start on saturday next week and the week after on sunday?
Will it be alright or too disturbating for the team?
And Cristalman for the win. Well played sir. What excuse we got to counter this Miike?
That one shouldn't have the same issues that occurred today, and shouldn't require the attention of the entire team. We truly want to make sure that we have all eyes on this when it goes live today. It's not a comparable situation.
So if there shouldn't be any issues why not wait to start it until tomorrow? Don't you have folks working on Saturday or at least on call?
Idiots, sent lots of tickets. Because of bugs we spent lots of items, units and you didn't compensate anything... and now messed everything can't start aq properly and because of your **** holiday you can't delay aq. Congrats kabam, really bravo to you all!!!
what u want asian timezone to wake up still 4am to finished the aq... this is rediculas if u r starting aq today....
totally unfair to the asian timezone....
we gonna suffer and wont be wake up till late night.
Everything you guys have done starting with 12 has been nothing but a trainwreck. I've never seen any company that bad at business which still makes obscene cash. I just wonder what Marvel will think of all of this, it is their on this game after all. We'll see, fun times.
So....most users couldnt log in to the game today and kabam says after 6 hours of waiting "ok,who else cannot log in,sent us a message".and that was all...and now this???WTF?didn t u get enough money this.month and u screw thagame on purpose or u dont care about us but u all DO care about our money we invest to a "sick" game?
Miike, I like you and adora, and other mods a lot...why don't you go work for a decent company instead of trying to moderate one shitstorm after another here...
Miike, your company lives off of their customers. Don't you think it makes sense then to prioritize customers over working during weekend?
Sorry guys, but this is just one point out of many. This isn't about "inconveniencing the team" or not wanting to work on Saturday. A major fix was just made, and has been tested, but to ensure that it is working, we need to start Alliance Quests, and need to ensure that the fix is working as soon as we can. If for some reason this doesn't work, and we have to delay it further, we will, but if we wait until tomorrow and then it doesn't work, this will delay it even further, and then it becomes more of an issue where the entire team is not as available as they are right now.
You guys know that any time a problem arises over the weekend, the team will work all hours of the day to get it fixed. We've worked through nights, weekends, holidays, and are always as responsive as possible, but that's because we can get things fixed and live as soon as we can, and then iterate on that if we have to.
We know that this isn't a perfect situation, and the best case would have been not having this occur at all, but unfortunately, it did, and now we're working on getting this fixed and AQ live as soon as we can.
That one shouldn't have the same issues that occurred today, and shouldn't require the attention of the entire team. We truly want to make sure that we have all eyes on this when it goes live today. It's not a comparable situation.[/quote]
And still the main concern of the players with multinational team members is ignored. This is all truly ridiculous. Only time yall cared about us is when the boycott happened and all the 1* reviews poured it.. all those promises have since disappeared. Truly sad something I've enjoyed so long has continued to spiral down.
Am I the only one who thinks playing a working AQ is priority?
If the options are these what are you choosing.
1. start today 4pm pst. Make sure it runs smooth. If not Kabam addresses instantly (work late or weekend if needed)
2. Start AQ on Monday, hope it runs issue free or end up restarting 4pm pst.
Sorry to say global time zones are not priority. That will NEVER satisfy everyone. Fix AQ. Don't even do 30 minute energy right now. Throw that in after we know it's good next week.
Comments
I know that the AQ is the hot topic since it has a global effect, but I still haven't heard anything regarding what caused the outage for Android users and how Kabam plans to compensate. Is that one of your other "concerns"?
It's obvious at this point that they haven't learned. The community wants and needs mean !?$& all.
You guys need to understand that after the disaster (putting it lightly) today that the last thing you should be doing is further irritating your players.
It flat out sounded like you have minimal to no one working on the weekends and as seen today...no one outside banker hours. Let's be honest....the time you want to start it is convenient to Kabam employees.
It is becoming more and more apparent that the expectations are folks a) deal with the poor programming/quality control/Communication provided by Kabam and b) continue to pad your wallets.
However the disruption you are causing is swaying a number of players. Sure mistakes happen...we get it....no one is perfect. But at the end of the day it is the same old song and dance here....only so many times you can say sorry and it is accepted before folks leave.
S**t... I mean, I'd like a Saturday with no kids, but that's not going to happen, right? Lol
Of course they have... They just don't care.
That response is a slap in the face to all players. How dare we disturb their Saturday
That one shouldn't have the same issues that occurred today, and shouldn't require the attention of the entire team. We truly want to make sure that we have all eyes on this when it goes live today. It's not a comparable situation.
So if there shouldn't be any issues why not wait to start it until tomorrow? Don't you have folks working on Saturday or at least on call?
totally unfair to the asian timezone....
we gonna suffer and wont be wake up till late night.
Same old song and dance Kabam. Pathetic.
Sorry guys, but this is just one point out of many. This isn't about "inconveniencing the team" or not wanting to work on Saturday. A major fix was just made, and has been tested, but to ensure that it is working, we need to start Alliance Quests, and need to ensure that the fix is working as soon as we can. If for some reason this doesn't work, and we have to delay it further, we will, but if we wait until tomorrow and then it doesn't work, this will delay it even further, and then it becomes more of an issue where the entire team is not as available as they are right now.
You guys know that any time a problem arises over the weekend, the team will work all hours of the day to get it fixed. We've worked through nights, weekends, holidays, and are always as responsive as possible, but that's because we can get things fixed and live as soon as we can, and then iterate on that if we have to.
We know that this isn't a perfect situation, and the best case would have been not having this occur at all, but unfortunately, it did, and now we're working on getting this fixed and AQ live as soon as we can.
That one shouldn't have the same issues that occurred today, and shouldn't require the attention of the entire team. We truly want to make sure that we have all eyes on this when it goes live today. It's not a comparable situation.[/quote]
And still the main concern of the players with multinational team members is ignored. This is all truly ridiculous. Only time yall cared about us is when the boycott happened and all the 1* reviews poured it.. all those promises have since disappeared. Truly sad something I've enjoyed so long has continued to spiral down.
If the options are these what are you choosing.
1. start today 4pm pst. Make sure it runs smooth. If not Kabam addresses instantly (work late or weekend if needed)
2. Start AQ on Monday, hope it runs issue free or end up restarting 4pm pst.
Sorry to say global time zones are not priority. That will NEVER satisfy everyone. Fix AQ. Don't even do 30 minute energy right now. Throw that in after we know it's good next week.