Error in Arena

Negativity_1

Whenever I try to press the help button, it just sends my game into freeze mode, like nothing moves, can't back out, can't go anywhere, I always have to restart the game, It is very annoying and I even have waited for 15 whole minutes for it to re-comnect, but It did not. Please address this issue.

Kabam Porthos

Hey @Negativity_1, we're always working to make improvements in an effort to reduce the likelihood of connection issues like this occurring. However, there will be times where these issues occur because of factors which are outside of our control.

In an effort to improve your connection, I recommend going through the various troubleshooting steps in the relevant article below.

- Android Troubleshooting
- iOS Troubleshooting

If those steps don't help, you may wish to reach out to your mobile carrier or Internet service provider for further assistance.

We'd appreciate if you could take a moment to report your concerns about this by providing the requested information in one of the dedicated threads below.

- iOS users
- Android users

Thanks in advance for your help!