Is this a permanent ban?

My subscriber just sent me this with a question: what does this mean?

The picture says: Failed to login. You are banned from entering the game.
According to him, he was thrown out of the game during the game and when he re-enters, the error described above is written. Although he claims that he did not use anything. Do these errors mean permanent? Should I advise him to write to Technical Support?

The picture says: Failed to login. You are banned from entering the game.
According to him, he was thrown out of the game during the game and when he re-enters, the error described above is written. Although he claims that he did not use anything. Do these errors mean permanent? Should I advise him to write to Technical Support?
Post edited by Kabam Zibiit on
10
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