Shortcomings of the Trello board

So with Kabam's reply to the "Root-lock" issue they made multiple references to the Trello board. Whilst I think that the Trello board is a decent way at showing off what bugs are in the game and what Kabam is working on it has a few shortcomings that in my opinion really need to be adressed.

1. Not a lot of people seem to know about it, whenever it gets mentioned I alway see people being surprised, not knowing it's a thing. Whether this is something Kabam can easily fix, I don't know... But in my opinion this does not make it safe to assume that if something is on Trello that it's "public knowledge" like Kabam stated about Zemo's root

2. Some things on there aren't all too clear, take for example a bug listen under Gameplay: "Specials can be cancelled in ways they shouldn't." That doesn't really tell me a whole lot about what the bug is, there is no further description, is this something I may be doing in my day to day playing of the game that might suddenly not working anymore in 2 months? Is this something only a select few champs in extremely rare circumstances can do? Who knows!
I feel like for issues like these there should be a further explanation or something of the sorts. Or if it's an issue that has been reported here, a link to a thread, which leads me to my next point

3. "Unable to Repro/Need More Info" is one of the tags for bugs. Who do you need more info from? Us as the players? If so, where do we give it? Is there a specific thread on the forums, should I make a new one, what info do you need?
One of the bugs under Battlegrounds with this tag is: "Match starts with less than 2 mins on the timer", I have been able to have that happen damn near every fight I start in BG, timer usually starts at 1:54 and by the time I get control of my character it's at something like 1:50. Are they not able to reproduce this issue? If so, what can I do to help when I clearly can?

4. And my last point, it's not always up to date I feel, there has been a thread going around the forums for months now about Howard the Duck being bugged, this issue has yet to be fixed from what I gather, and also has yet to receive a spot on the Trello board. And there are more examples like these that I cannot think of from the top of my head

So why, with all these issues to the Trello board, should I as a player be expected to keep track of it?

And don't get me wrong, I think the Trello board was and still is a great step in the right direction for Kabam with regards to being open to the community, but as it stands it's not as useful as it can be

Comments

[Deleted User]

I could be wrong, but I believe the Trello board is managed by forum mods specifically and isn't technically a Kabam product. If so, it's understandable that it isn't up to quality control standards.

Miike's mentioned before that they're always looking to improve it, and hopefully this makes it all the more clear just how much it needs improving.

BigBlueOx

If it’s not well maintained and not well known it baffles me that it’s being considered an effective communication in the “root-lock” conclusion

FiiNCH

I think it’s a bit ridiculous that people may feel the need to check a trello board to make sure they’re safe to rank up a new champ. Not really a positive thing for Kabam.

rockykoston

Been playing this game, frequenting forums, never knew there's a Jello board where they stick the spoiled jellies.

Drago_von_Drago

Nice job giving some constructive feedback.

The trello board is incomplete, has insufficient detail, and is not well known. The fact that the dev team thinks something being posted there means anything is a red flag that they don’t really understand how the community is getting our info.

Coppin

Err.. have to look up guides in YT, check the forums.. now a Trello board... Come on...
I would probably rank down zemo to r3 if given the choice... But requiring to do a whole research across multiple sorces if a champ is worth ranking up is a bit too much...

ahmynuts

If anyone has ever worked with task manager boards like devops, jira, etc. They know how a board like this is supposed to look and function and the way Kabam manage this trello board is extremely far from what is considered to be the bare minimum. Especially since it's supposed to be a source of information for us too. (And why tf is there not a link to it in game?)

vertiGo

4. And my last point, it's not always up to date I feel, there has been a thread going around the forums for months now about Howard the Duck being bugged, this issue has yet to be fixed from what I gather, and also has yet to receive a spot on the Trello board. And there are more examples like these that I cannot think of from the top of my head

HtD was listed in Trello from month two or three of the bug for about 5 weeks or so, before that was removed but literally nothing changed.

I'd also add that for the last 6-8 weeks there has been no oversight in the bug reporting forums at all. Zero mod or admin attention, radio silence on all but the bugs which are posted in General too

rockykoston

If anyone has ever worked with task manager boards like devops, jira, etc. They know how a board like this is supposed to look and function and the way Kabam manage this trello board is extremely far from what is considered to be the bare minimum. Especially since it's supposed to be a source of information for us too. (And why tf is there not a link to it in game?)

Totally agree.

While reading that entire post I was thinking exactly this. How bad is that board supposed to be if they just throw an issue on there without much detail and saying things like, we never assessed the impact, it slipped through the cracks and didn't make it in the release notes.

I see release notes everyday for every little thing that's going into prod, never have I seen something fall through the cracks. It's about process and following it diligently.

ahmynuts

If anyone has ever worked with task manager boards like devops, jira, etc. They know how a board like this is supposed to look and function and the way Kabam manage this trello board is extremely far from what is considered to be the bare minimum. Especially since it's supposed to be a source of information for us too. (And why tf is there not a link to it in game?)
Totally agree.

While reading that entire post I was thinking exactly this. How bad is that board supposed to be if they just throw an issue on there without much detail and saying things like, we never assessed the impact, it slipped through the cracks and didn't make it in the release notes.

I see release notes everyday for every little thing that's going into prod, never have I seen something fall through the cracks. It's about process and following it diligently.

Exactly. I couldn't imagine ever pulling this kind of stuff when posting updates on a board. Not just because I would get in trouble job wise but because I'm not the only team member that relies on the posted updates so they need to be descriptive and clear so everyone is on the same page. Imagine signing on to work tomorrow after your coworker made some big changes and the only notes they posted about it was "it went great" I'd be so mad

Jkw634

None of these rank ups affect me. That being said for as much as I play this game, watch videos, peek in on the forums I have never heard of the trello board. They would have been better off apologizing that they accidentally sent a group text their mom, aunt and grandma about the root instead of the player base.

World Eater

3rd party bug board is pointless & never updated. Total waste of space. There’s a forum here ; use it like you did for the last 7 years. Im guessing most players don’t even know it exists. Ever since that bug board went live, responses to valid bug reports are minimal and mod responses nosedived.

Ely_20

Agree with that. There’s also that doctor strange synergy bug I reported with all the applicable info months ago and it’s yet to see the light of day on Trello, and therefore to be fixed of course. What a shame.

DrZola

There was thread not too long ago. Miike waded into it and asked for suggestions. Suggestions were provided.

To my knowledge, suggestions were not acted on. And so we have the same old Trello.

This undermines the notion that bugs are taken seriously. In my opinion, of course.

Dr. Zola

Noob_Master69

There was thread not too long ago. Miike waded into it and asked for suggestions. Suggestions were provided.

To my knowledge, suggestions were not acted on. And so we have the same old Trello.

This undermines the notion that bugs are taken seriously. In my opinion, of course.

Dr. Zola

Yup, I remember that thread! I brought up some of the same points, mostly that there should be a link to forum threads of the bug being reported

Seeing as nothing was done in that regard I figured it was worth shining a bigger light on the issues with this thread, seeing as Kabam referenced it in their post and seem to think it's sufficient communication

MDx

If it’s not well maintained and not well known it baffles me that it’s being considered an effective communication in the “root-lock” conclusion

This guy gets it

Ercarret

The thing that baffles me is...where is it? I tried looking for it, first on the forum and then on the game's website. Didn't find it. Is it just me who've missed it (quite possible) or is it somewhere outside of the normal site?

I don't really have a bone in the fight over this whole Root issue since I don't have any of the affected champions ranked up, but I will admit to some confusion when Miike said that they considered posts on the Trello board apt warning for Zemo users. That is definitely not where I get my info on the current state of the game from, so I get why people would be annoyed that those posts negate any kind of compensation. Especially since Kraven users are getting RDTs.

I would suggest making the Trello board a sticky post on the forum so that it's front and center and clearly visible, even if it's just a link to it. Just something to make it more easily findable.

Then, whether or not the board itself needs to be improved, well, that's another conversation. I haven't seen it enough to have an opinion on that.

AverageDesi

https://forums.playcontestofchampions.com/en/discussion/315984/introducing-the-mcoc-community-bugs-and-issues-tracker#latest @Ercarret

I_tell_no_tales_1

This undermines the notion that bugs are taken seriously. In my opinion, of course.

Unless it affects them, cause the mythic crystal bug was fixed in an instant but they have been slacking to ban the players who exploited it
I am yet to see the ban on one person I know who opened those mythics and is now 10times more powerful than me

Ercarret

https://forums.playcontestofchampions.com/en/discussion/315984/introducing-the-mcoc-community-bugs-and-issues-tracker#latest @Ercarret

Cheers, mate. I must have somehow removed/hidden it myself, then, because it's not there for me.

obsidiman

None of this is new. The Trello board is garbage as it doesn't list all bugs or always list new bugs, it isn't updated regularly by anyone from Kabam, it isn't widely known about, and it's impossible to find unless you happen upon a link to it in the forums randomly.

AverageDesi

https://forums.playcontestofchampions.com/en/discussion/315984/introducing-the-mcoc-community-bugs-and-issues-tracker#latest @Ercarret
Cheers, mate. I must have somehow removed/hidden it myself, then, because it's not there for me.

Are you in recent discussions as opposed to general?

GinjabredMonsta

I’ve made a comment about this as well, I think all medias of communication should be used to discuss bugs and issues or important news related to the game, not just trello or the forum

Ercarret

https://forums.playcontestofchampions.com/en/discussion/315984/introducing-the-mcoc-community-bugs-and-issues-tracker#latest @Ercarret
Cheers, mate. I must have somehow removed/hidden it myself, then, because it's not there for me.
Are you in recent discussions as opposed to general?

I am. However, I think the reason is simply that I tend to trim out stickied posts after a while when I've read them. That's usually the posts about monthly events that aren't really relevant after a while, while I leave the posts with long-term relevancy up. I probably removed that post thinking I could always find the board on the forum without it, not realizing it was an off-site board.

But I'm really just guessing. I don't remember removing it or my reasoning for it at the time.

AverageDesi

https://forums.playcontestofchampions.com/en/discussion/315984/introducing-the-mcoc-community-bugs-and-issues-tracker#latest @Ercarret
Cheers, mate. I must have somehow removed/hidden it myself, then, because it's not there for me.
Are you in recent discussions as opposed to general?
I am. However, I think the reason is simply that I tend to trim out stickied posts after a while when I've read them. That's usually the posts about monthly events that aren't really relevant after a while, while I leave the posts with long-term relevancy up. I probably removed that post thinking I could always find the board on the forum without it, not realizing it was an off-site board.

But I'm really just guessing. I don't remember removing it or my reasoning for it at the time.

All these years, and I'm just knowing that you can dismiss threads

klobberintyme

I was going to make a microsoft project joke (as in, for me, it's always been a tarted up spreadsheet) but upon further review, kabam publishing a front- facing view of their own internal project board would be fun. Assuming, of course, this isn't their actual internal project board.

ahmynuts

I was going to make a microsoft project joke (as in, for me, it's always been a tarted up spreadsheet) but upon further review, kabam publishing a front- facing view of their own internal project board would be fun. Assuming, of course, this isn't their actual internal project board.

I really really truly hope that this isnt their actual internal project board lmao

KillSwitch

Been playing this game since day one and have no clue what a Trello Board is. Guess I didn’t read the ever-growing, and often confusing manual 🤣🤦🏻‍♂️

Caleb1705

Gotta love the logic that it's our fault for not checking the Trello board, which is linked in a post made 9 months ago which isn't pinned anywhere, even though the dev doesn't update it anyways (or the rebalancing forums post, or the patch notes).

Noob_Master69

Seeing as the weekend is over and Kabam is back in office I want to give this thread a small little bump to make sure it isn't missed by them, I think I and some other people have made fair points here and shown that there are quite a few people who don't/didn't know about Trello