Ingjust Banning: Seeking Clarity and Fairness from Kabam

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Comments

  • DNA3000DNA3000 Member, Guardian Posts: 19,677 Guardian

    DNA3000 said:

    I was one of the false bans for using Quake in AW in 2018, so let me tell you from experience that no one here cares. People that are on the forums all the time typically lean in favor of Kabam. I don’t know if you’re guilty or innocent so I won’t make any assumptions. Either call it quits if you feel unfairly treated, or just keep playing as normal. Nothing will make Kabam budge.

    I got another player's ban reversed by demonstrating the ban was in error. If there is some substantive reason to believe a player has been banned in error, I would at least try to see if there was anything that could be done. However, most of the time the only evidence people present that a ban was in error is testimonial. They claim they did nothing wrong. Very few people will care about those claims, rightly so, because the vast overwhelming majority of the I did nothing wrong crowd did a lot wrong and are just trying to gaslight the community.

    The Quake related bans from five or six years ago were definitely detection errors, and I hope you were eventually compensated for those if you were one of the players caught in that particular net and did nothing else wrong.
    How can you prove you don't have or didn't use 3rd party software?
    There's no easy way to do that, but sometimes you can prove you did something unusual that is not prohibited but has the potential to throw false flags.
  • Jack2634Jack2634 Member Posts: 924 ★★★
    tbh , if the dude has been playing for 6 years and this is the first time he got banned and don't even know why , then i feel bad for him . And about kabam , they are rarely wrong on the stuffs like this tbh
  • SpideyFunkoSpideyFunko Member Posts: 21,948 ★★★★★
    first time for everything
    best of luck to you op!
  • AverageDesiAverageDesi Member Posts: 5,260 ★★★★★

    Hey everybody,

    Our detection methods are always getting better, and are in a great place right now, but we have made mistakes before. It's why we check these reports, and in this case, there was an error that resulted in a false flag

    When we respond to others on the forums to verify they should be banned, it's because we've done the due diligence to check on the ban criteria, and in this case, we were wrong. OP, we are very sorry for this mistake.

    GODDMAMNN!!!
  • smdam38smdam38 Member Posts: 1,463 ★★★
    In spite of all of the vitriol here, I believe you.
    Unfortunately that doesn’t mean anything.

    You’re stuck with tickets and devs. They probably got a new guy that effed stuff up trying to “fix” something.
  • smdam38smdam38 Member Posts: 1,463 ★★★
    I’m out. This is going to be an avalanche.
    So sorry man.
  • smdam38smdam38 Member Posts: 1,463 ★★★
    While I do understand that nobody can/should post the details of this.

    This should now be an apology list of kind of jerky posters not believing.

    #believeallposters

    One of, but it’s kind of fun.
  • AverageDesiAverageDesi Member Posts: 5,260 ★★★★★
    Op show us the compensation you got ?
  • smdam38smdam38 Member Posts: 1,463 ★★★
    Will he make it about him? Absolutely.
    Should have a poll to see if it’s 6 or 12 paragraphs.
  • CytaCyta Member Posts: 101
    When I said before that I am thinking to delete a bunch of stuff from my phone to have enough space to record my playin, people start to hit the lol button. While many of these bans are for good reasons, there can be errors (like here) and having records might help.
  • Guest120193746239Guest120193746239 Member Posts: 273 ★★
    Maybe it's because you farmed wins In bg last season after kabam told yall not too
  • phillgreenphillgreen Member Posts: 4,125 ★★★★★
    Hope there is a decent "sorry bro" package coming to you ingame.

    Besides the quake thing, this is the first time I can remember where the OP wasn't actually a cheat.
  • AverageDesiAverageDesi Member Posts: 5,260 ★★★★★
    edited November 2023

    Hope there is a decent "sorry bro" package coming to you ingame.

    Besides the quake thing, this is the first time I can remember where the OP wasn't actually a cheat.

    Nick1263729 , a youtuber was banned during a stream and promptly unbanned. And so was luhdemtaters
  • Milan1405Milan1405 Member Posts: 952 ★★★★
    DNA3000 said:

    Milan1405 said:

    I don't know the intricate details obviously, and I don't know whether it's on the company to prove the person was breaking the TOS or if the customer has to prove they did not break TOS, which would be very messy (probably could depend on the judge you get.)

    There's an analog involving Black Jack in Vegas. For legal technicality reasons, counting cards on the black jack table in Las Vegas is not illegal, and they cannot actually ban a player for doing it. However, any Vegas casino can simply decide to ban a player from any table game or the entire casino at their own discretion without giving any reason. So when a Vegas casino detects a player counting cards, they will generally ask the players to leave the blackjack tables. They will usually allow them to play any other game, but if the player makes a fuss they can and will simply ask them to leave the premises completely, which is entirely within their legal right to do. They often say words to the effect of "your play is too good for us, so we do not wish to play against you any more." That is a perfectly legitimate reason for barring you from their tables.

    It is not illegal to count cards, but it is also not illegal for a casino to ask a card counter to leave. You can try to prove you did not violate the game's TOS, but you cannot compel them to keep you around regardless.
    I agree the casino can ask you to leave for counting cards, and you have to comply as it is private property. However, the casino must pay you any money you gained from counting cards before they asked you to leave and let you cash in your chips.
  • TerraTerra Member Posts: 8,448 ★★★★★
    NEXTON said:

    All the chronically online and toxic Forum Warriors have been real quiet since Kabam Miike’s response. lol

    Ah, I am happy OP got the false situation reversed tbh.
    A actually unjust ban is not something anyone is worth.

    The forums are jaded, cynical and judgemental for a reason
    *Most* of people here are higher end of the game, so experience is plenty with alot.
  • Josh2507Josh2507 Member Posts: 740 ★★★★
    So is this guy getting compensation?
  • AverageDesiAverageDesi Member Posts: 5,260 ★★★★★
    Josh2507 said:

    So is this guy getting compensation?

    Most probably. Those that have been banned like that have gotten compensation afaik
  • Bugmat78Bugmat78 Member Posts: 2,381 ★★★★★

    Hey everybody,

    Our detection methods are always getting better, and are in a great place right now, but we have made mistakes before. It's why we check these reports, and in this case, there was an error that resulted in a false flag

    When we respond to others on the forums to verify they should be banned, it's because we've done the due diligence to check on the ban criteria, and in this case, we were wrong. OP, we are very sorry for this mistake.

    Very gracious and good of you to respond and apologize on behalf of the company publicly. It gives me more confidence in the process that mistakes can be detected and owned up to.

    I wonder how many who were making assumptions will do the same.
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