Galaxy S8 showing black screens [info request: mar 12]

7abo2a7abo2a Member Posts: 51 ★
edited March 12 in General Discussion
Im sorry guys thats my 2nd or 3rd post but thats so frustrating as i cant enter a single fight for two days since the update and no one responded on posts regarding the black screen bug, ive read the requirement of my device and i met it (android 9) but i dont know how long it will take , i hope there is a solution soon as this is the only game i play and for 8and half years now @Kabam Miike



Post edited by Kabam Jax on
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Comments

  • UnknownUnknown
    This content has been removed.
  • Asgard94Asgard94 Member Posts: 3 ★
    Anch'io ho lo stesso problema da ieri sera .
    Attendiamo dei miglioramenti il prima possibile, grazie
  • Asgard94Asgard94 Member Posts: 3 ★


  • ahmynutsahmynuts Member Posts: 7,749 ★★★★★
    edited March 6
    .
  • 7abo2a7abo2a Member Posts: 51 ★
    Kabam Jax said:

    I'll dive a little deeper into this issue.

    If anyone is experiencing this problem, please include screenshots and device information.

    Thank you.

    Screens are posted above , the background is always black since the update , and cant enter any fight as every thing goes blank and only see the damage taken without seeing the champs as i posted on the screen above , my device is samsung galaxy s8 plus (android 9), i hope it can resolved soon as i didnt enter a fight since the update
  • 7abo2a7abo2a Member Posts: 51 ★
    Also cant see any map of aq , aw or any quests
  • UsagicassidyUsagicassidy Member Posts: 1,481 ★★★★
    Kabam Jax said:

    I'll dive a little deeper into this issue.

    If anyone is experiencing this problem, please include screenshots and device information.

    Thank you.

    You gotta dig a little deeper


  • ManafababyManafababy Member Posts: 48 ★
    Kabam Jax said:

    I'll dive a little deeper into this issue.

    If anyone is experiencing this problem, please include screenshots and device information.

    Thank you.

    Samsung Galaxy S8 same problem
  • ManafababyManafababy Member Posts: 48 ★

  • Gioy91203Gioy91203 Member Posts: 3 ★
    edited March 6


    Samsung galaxy s8 + here, same problem.
    It's unplayable

  • Gioy91203Gioy91203 Member Posts: 3 ★

  • Gioy91203Gioy91203 Member Posts: 3 ★

  • ASIMTHEØASIMTHEØ Member Posts: 8 ★
    edited March 6
    Third time's the charm: Same bug for me.
    No additional screenshots needed since we all experience the same problem.
  • BringPopcornBringPopcorn Member Posts: 5,804 ★★★★★
    Not sure if its related...
    Or related to the Groot being dark and all..
    Iceman looks like a snowman made from curb side plowed snow.. all greyish and dirty
  • DocWestDocWest Member Posts: 266 ★★★
    We didn’t even get compensation for the last black screen bug and now it’s back again. Wow
  • ManafababyManafababy Member Posts: 48 ★
    its look like we can make couple alliances name it Black screen, Black screen HC and Black screen mobs 🤣
  • ZartharasZartharas Member Posts: 4 ★
    edited March 6
    Same issue here, also on S8. Cant see backgrounds, quest maps, anything but HP bar in fights as per the above screenies.
  • ManafababyManafababy Member Posts: 48 ★
    how long time you guys waiting for Hotflix last time for incurjane? Be coz its my first time ever i have bug 😁
  • EupraezioEupraezio Member Posts: 1




    Same issue here, also on S8... 🥴
  • GodraxGodrax Member Posts: 6 ★

  • GodraxGodrax Member Posts: 6 ★
    Mesmo problema no Galaxy S8
  • klobberintymeklobberintyme Member Posts: 1,632 ★★★★
    Fascinating- one of my devices is also a samsung galaxy s8, however no black out issues are popping up. I also religiously clean the memory every 5 fights though, since the game hogs memory like no one's business. I'd recommend that to everyone to see if that helps.
  • ManafababyManafababy Member Posts: 48 ★
    i believe is when download the new version witch was around 500MB . My phone aswell download additional 168MB witch probably cost the the problem.
  • MihaiOvidiuMihaiOvidiu Member Posts: 2
    Same here on S8+

  • 7abo2a7abo2a Member Posts: 51 ★
    Manafababy said:

    i believe is when download the new version witch was around 500MB . My phone aswell download additional 168MB witch probably cost the the problem.

    dont know, i always clear cach and tried uninstall and reinstall and cleared data , and nothing new
  • RamaVelaRamaVela Member Posts: 1
    edited March 6

    My game stays here for severally hours since last update and i have an iphone 11
  • Kabam JaxKabam Jax Member, Moderator Posts: 1,718 ★★★★★
    The team is aware and is investigating.

    It seems to be isolated to specific devices.

    Will update when we have more information.
  • 7abo2a7abo2a Member Posts: 51 ★
    Kabam Jax said:

    The team is aware and is investigating.

    It seems to be isolated to specific devices.

    Will update when we have more information.

    thanks, i hope a solution is found soon as we are not active for 3 days now
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