**UPDATE - iPAD STUCK FLICKERING SCREEN**
The 47.0.1 hotfix to address the issue of freezing & flashing lights on loading screens when trying to enter a fight, along with other smaller issues, is now ready to be downloaded through the App Store on IOS.
More information here.

Server Outage Information - Discussion Thread

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Comments

  • ZitoKunZitoKun Member Posts: 3
    Ad0ra_ wrote: »
    GrumpyKat wrote: »
    Is it too much to ask to change the "Please check your connection" message and have Kabam take responsibility for connection issues on their end?! It triggers me every time I see it, knowing my connection is just fine!

    Yeah, I can understand that. I'm working to get you guys more clarity and info surrounding this specific thing,
    IronicFist wrote: »
    Ad0ra_ wrote: »
    Ah okay, fair question. I mean - don't take this list as the comprehensive list, meaning if something isn't on here that doesn't mean we aren't discussing it. But things I can safely say we are discussing right now are AQ, Arenas, MODOK Labs, general downtime stuff - there's a lot that we're discussing in terms of impact and what we need to sort out for you all. Hopefully that clarifies a little bit?

    It absolutely does. Thank you for the additional detail.

    I know you guys want this fixed as much as we do and fwiw knowing that you're considering the relevant cases rather than just the general inconvenience is meaningful.

    I've got 30 grumpy guys working map 6 short-handed tonight so every little bit really does help :)

    PS - i'm sorry i called you guys "Kabob"... my autocorrect is overzealous :s

    I snort-laughed at 'Kabob' and then it made me really hungry. Please send hugs to your grumpy dudes on my behalf. I'm sorry our game has made them grumpy, it's really not what we want. I think we've done that for a lot of people today, unfortunately. le sigh.

    Seems like you all have been less bland lately and i enjoy that, try to keep it up
  • GumbluuGumbluu Member Posts: 2
    fix This kabam!
  • GumbluuGumbluu Member Posts: 2
    I’ve been doing the 5* arena and out of no where loose connection causing me to loose my win streak,multiplier and points and I think this is happening with most of u not just me
  • ArEs_ArEs_ Member Posts: 10
    Can we please have act 5.4 released tomorrow? I rather it be an option to play it and if people don’t feel comfortable playing it until the servers are at “100%” then they don’t have to.
  • DukeZmanDukeZman Member Posts: 628 ★★★
    @Kabam Miike @Ad0ra_
    Just wanted to update y’all and let you know I’m still having connectivity issues.
  • DNA3000DNA3000 Member, Guardian Posts: 19,438 Guardian
    IronicFist wrote: »
    PS - i'm sorry i called you guys "Kabob"... my autocorrect is overzealous :s

    Recently autocorrect caused a coworker of mine to accidentally send out a blast message to a client asking them if they had an emergency issue to contact our "hemp desk."

    Kabam could probably use one of those now. They might not eliminate the issue, but we'd all feel like it was less of an emergency.
  • Tropical_ChrisTropical_Chris Member Posts: 137 ★
    Ad0ra_ wrote: »
    MH2804 wrote: »
    Hey @Ad0ra_ , now that the game is running smoothly, any plans on unlocking 5.4 today?

    We've been talking with the team, and just confirmed that we will not be unlocking 5.4 today. While things appear to be more stable at the moment, we want more certainty before we release that content. We will keep everyone apprised of the release intentions for 5.4 as that becomes more clear. Really glad you're still excited for it, and sorry that we've had to delay it for you all.

    This is great news.

    I would like to give my 2 cents though - it's going to be 2018 soon, I recommend having a plan to fix the root cause of the issue by 2018. And in my opinion,

    1.) Pay off your technical debt, and
    2.) Give your engineering team the ability to say "No" to your business devs / stakeholders.

    If you can't do #2, I recommend doubling the headcount of your engineering team wherein 50% of them is allocated just for #1.

    Just my 2 cents.

    Cheers
  • GroundedWisdomGroundedWisdom Member Posts: 36,513 ★★★★★
    DNA3000 wrote: »
    IronicFist wrote: »
    PS - i'm sorry i called you guys "Kabob"... my autocorrect is overzealous :s

    Recently autocorrect caused a coworker of mine to accidentally send out a blast message to a client asking them if they had an emergency issue to contact our "hemp desk."

    Kabam could probably use one of those now. They might not eliminate the issue, but we'd all feel like it was less of an emergency.

    That's hilarious. I have several Autocorrect Fails that are probably not appropriate for the Forum. One somewhat vanilla is that my Autocorrect keeps changing the word "Good" with "Goof". Certain crowds that doesn't go well with.
  • Alphawolfz380Alphawolfz380 Member Posts: 1
    Can at least for being patient like give us shards or maybe crystal pls reward us like other games when their game server went down, they rewarded us once they fixed the server
  • kbbeezzykbbeezzy Member Posts: 1 ★
    I'm a long-time player, like every other long-time player I have invested time and money. All of us players old and new alike are affected by this but us long time players are taking more of a punch, we've been through this before we seen this before and it's still happening and continues to happen and in the past when it's happened it has not been proper compensation, so as a longtime player I can comfortably say it is time for some proper compensation.any good business owner knows the key to success is good customer service and good people skills, for all of your customers but especially for your long-time loyal customers kaBam needs to show and prove here, and I'm not saying to give us crumbs and Pat us on our head and send us on our way, I'm saying some real compensation because we spend real time and real money and we're loyal, so please stand up and show us new and long time loyal customers that we matter, just as us loyal long time and short time customers continue to reach in our pockets and in our daily lives by donating our time and money to show you that you matter.
  • Stu198311Stu198311 Member Posts: 76 ★
    How long for 5.4? Today? Tomorrow?
  • General_VisGeneral_Vis Member Posts: 138
    It’s coming soon...
  • Munrolm02Munrolm02 Member Posts: 88 ★
    LeNoirFaineant wrote: »
    Munrolm02 wrote: »
    There's no way those items could be expiring now they just went on sale. Other than that a few energy refills is nothing compared to the thousands upon thousands upon thousands of units it's going to take to complete it. It's only Been 7 hours delayed lol and frankly I ain't doing no Legends run until the first week when the maps are drawn out

    Thousands upon thousands upon thousands? Not very optimistic lol. Act 5.3 cost me zero units. I expect 5.4 to be really difficult but doubt it'll escalate from zero to thousands upon thousands upon thousands. Could be wrong.

    What you don't think that's 5.4 is going to cost at least an Odin LOL thousands upon thousands yeah that's about an Odin. 5.3 cost to 0 units to complete eh???? I think you're hiding the 1500 free crystals you had to open
  • 120majid120majid Member Posts: 7
    we lost 3 crystal map 4 and a lot of health
  • AcanthusAcanthus Member Posts: 447 ★★★
    Munrolm02 wrote: »
    LeNoirFaineant wrote: »
    Munrolm02 wrote: »
    There's no way those items could be expiring now they just went on sale. Other than that a few energy refills is nothing compared to the thousands upon thousands upon thousands of units it's going to take to complete it. It's only Been 7 hours delayed lol and frankly I ain't doing no Legends run until the first week when the maps are drawn out

    Thousands upon thousands upon thousands? Not very optimistic lol. Act 5.3 cost me zero units. I expect 5.4 to be really difficult but doubt it'll escalate from zero to thousands upon thousands upon thousands. Could be wrong.

    What you don't think that's 5.4 is going to cost at least an Odin LOL thousands upon thousands yeah that's about an Odin. 5.3 cost to 0 units to complete eh???? I think you're hiding the 1500 free crystals you had to open

    He isn't. It's perfectly possible for a high level player to beat 5.3 with no units and free crystals. I don't plan to use any on 5.4 either
  • Messi2491989Messi2491989 Member Posts: 1
    I'm facing trouble with the Autoplay switching off automatically
  • BrotherVoBrotherVo Member Posts: 88
    We want 5.4
  • revolvermagISO8BrevolvermagISO8B Member Posts: 3
    Can we get the info when you plan to release 5.4?

    That’s a shame to the guys who’s waiting on it and you just saying that it isn’t going to be release today. Just say when you expect to release it. Today? Tomorrow? Next week? Next year? With bases?
  • Jaguaraci_SilvaJaguaraci_Silva Member Posts: 151 ★
    edited December 2017
    A lot of players like me have used units, revives, and health potions for finishing the modok special events during the servers outage. A lot of players like me have losten alliance events milestones because game's instability too. The problem isn't just give us a shut up rewards package but know how it will impact our alliance and individual progress. I guess a lot of us would like to receive rank down tickets, T4 class, and T1 alpha catalysts because we lost the opportunity of rank up our champions. I don't know if all here has time, but some of us don't have any free time to finish these events during the week. The servers outages reduced drastically our chances of getting big rewards in these events and enjoy the 3 years of MCOC like we should. Sincerely, all events rewards should be gifted to all players.
  • JembreGriffJembreGriff Member Posts: 1
    Hey, I don’t know if it’s everyone, but for some reason since the last Maintenance, opponents will randomly block a sp1 or sp2 after a combo. Any help?
  • BaironDHBaironDH Member Posts: 109
    Whoever posted that long msg about Kabam changing who gets arena awards AND bringing in a new arena AND changing up AQ & AW AND still getting a compensation package with sigs & what not is possibly the most deluded post Ive ever seen LOL!

    a) Its not happening
    b) When people talk about us as a community "being entitled"- this is what theyre talking about.
    c) Its not happening lol

    Kabam will do the bare minimum & honestly they shouldnt do everything listed in that insane post lol thats a millennial right there...
  • PdollarPdollar Member Posts: 1
    this is the worst I've seen it in a long time!

    Please let us know when fixed and compensate us. We've been looking forward to the 3 year celebration.
  • Stu198311Stu198311 Member Posts: 76 ★
    I don’t care about compensation I just want 5.4 to go live before my items expire, that is not to much to ask, they start expiring in 4 days, by this point I will want a full refund on the units spent on these items, 2 odins worth!. @Ad0ra_ @Kabam Miike
  • DarkestDestroyerDarkestDestroyer Member Posts: 2,884 ★★★★★
    Stu198311 wrote: »
    I don’t care about compensation I just want 5.4 to go live before my items expire, that is not to much to ask, they start expiring in 4 days, by this point I will want a full refund on the units spent on these items, 2 odins worth!. @Ad0ra_ @Kabam Miike

    Well... I mean why did you buy them that much in advance?

    To expire in 4 days means you started getting them a few weeks ago, that's a silly move isn't it?

    Hopefully it's live so they don't run out though, just puzzled as to why you purchased them so long ago.
  • BigbadromoBigbadromo Member Posts: 26 ★
    So why hasn’t there been an announcement on 5.4 yet. Servers are seemingly back to normal. Should be no reason it isn’t going to be released today
  • SvainSvain Member Posts: 453 ★★
    DarkestDestroyer wrote: »
    Stu198311 wrote: »
    I don’t care about compensation I just want 5.4 to go live before my items expire, that is not to much to ask, they start expiring in 4 days, by this point I will want a full refund on the units spent on these items, 2 odins worth!. @Ad0ra_ @Kabam Miike

    Well... I mean why did you buy them that much in advance?

    To expire in 4 days means you started getting them a few weeks ago, that's a silly move isn't it?

    Hopefully it's live so they don't run out though, just puzzled as to why you purchased them so long ago.

    Probably because there were sales on a lot of items
  • SummonerB2SummonerB2 Member Posts: 556 ★
    I was going to grind Road to Million. Then I saw these outage reports.
  • Bhargov07Bhargov07 Member Posts: 1
    Kabam I have been facing many issues like no connection and cannot connect in the last 24 hours please fix this as I have not been able to play some evnets
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