**UPDATE - iPAD STUCK FLICKERING SCREEN**
The 47.0.1 hotfix to address the issue of freezing & flashing lights on loading screens when trying to enter a fight, along with other smaller issues, is now ready to be downloaded through the App Store on IOS.
More information here.

Server Outage Information - Discussion Thread

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Comments

  • JuggerneyksJuggerneyks Member Posts: 275 ★★
    on the bright side, it sure is fun watching how many ways people can misspell maintenance in their thread title
  • Adamdrt2006Adamdrt2006 Member Posts: 429
    Qwerty wrote: »
    Donyb wrote: »
    Yes it’s oddly stable ....... maybe 5.4 stable....

    let's make this happen @Kabam Miike

    They will Waite a few days of it being stable before they release it
  • DNA3000DNA3000 Member, Guardian Posts: 19,437 Guardian
    JFerg114 wrote: »
    Wow, nice dissertation! A lot if words that mean blah to me not because I don't understand it's because I blatantly don't care for anyone trying to placate the masses defending in any small fashion the b.s. fiesta. The degree if compensation is relative to what you or every other INDIVIDUAL feels is appropriate to THEM. So your word may ring true to you but when I get **** service from anyone you need to blow me away with restitution anything less in MY opinion would be distasteful.

    If the only thing you got out of my post was an attempt to "placate the masses" then I think you've overestimated the amount of understanding that penetrated the blah.
  • GroundedWisdomGroundedWisdom Member Posts: 36,513 ★★★★★
    Yeah I would agree that postponing it until they're sure things are sorted would be the more prudent idea.
  • SvainSvain Member Posts: 453 ★★
    I hate to speak too soon and jinx it, but the servers have been up for a while. Is it safe to assume they're fixed?
  • HigherPoweredHigherPowered Member Posts: 118
    I have spent an embarrassing amount on this game. I expect compensation that makes me forget these ongoing server issues and disruptions, broken promises, etc. so it will need to be very very good
  • SolswerdSolswerd Member Posts: 1,870 ★★★★
    I have spent an embarrassing amount on this game. I expect compensation that makes me forget these ongoing server issues and disruptions, broken promises, etc. so it will need to be very very good

    I am sending you a 30 day boost that increases Entitlement by 50% for all of your champs. :)
  • AsmodeyusAsmodeyus Member Posts: 217
    Ad0ra_ wrote: »
    Hey everyone - just a gentle reminder to be kind to each other.

    Your frustration should absolutely lie with us, not your fellow players. Everyone plays the game differently, and can be impacted by outages differently as well - this is part of what makes our conversation surrounding compensation so difficult.

    We've seen a lot of very constructive and valid feedback posted here, thank you to everyone for sharing your thoughts. Just remember to be kind to each other, because at the end of the day you all want the same thing - the ability to play a stable game without any issues :)

    If youre taking the feedback, you did have the rank down packages before based on summoner level. Bringing that back for this could help elevate the issue of expiring timers, allows players to use the items before they expire and loose them BUT, give each person their own decision on who, what, where, and how to use it, allowing them to complete 5.4 when it does come out but in a way it offers a temporary secondary storage option that could be set to expire at any desginated time.

    Where as this does not address AQ problems, or those that missed crystals or point, some stopping AQ altogether, late starts, missing time to complete. Perhaps, and i hate to say it, lock the tiers. Its not perfect but no one would loose anything. It would stop any possible gain but, to blanket the whole range, removing any penalty of rank down would solve the AQ issue to an extent.

    Then, arenas... sadly, with the intermittent losses, bugs of relogging leading to a possible loss of massive points along with time. I hate to say it, but perhaps set a limit and extend the bracket this once for the 2-800 tier. A full day is a huge loss but say ex anyone over all milestones, anyone over 2m milestone. I dont have access to average numbers or i coild offer a better suggestion.
  • [Deleted User][Deleted User] Member Posts: 724 ★★★★
    So what's the estimated time of completion for the fix?

    It is embarrassing that i have gotten friends and family to like your fb page, to help drive to 1 million likes, and just when they want to give this game a try they experience this kind of **** outages.

    They actually asked me if this is a common occurrence, and when i told them the truth (which is a big fat YES) they actually asked me how could i introduce such a lousy game to them, wasting their time.

    Needless to say you have a few lesser likes now.

    So i won't be playing until you have this fixed, and i won't be spending money until i see a fair compensation on the resources that i have lost due to this.

    So first - thank you for spreading the good word of MCOC to your friends and family. That's really awesome and appreciated. Having you, your fellow Summoners, and friends and family experience something like this is not what we want when you're all seeking a fun experience.

    We are making further progress in the conversation on how we'll make this right, and will update everyone as soon as we have conclusive information to share.
  • MH2804MH2804 Member Posts: 77
    Hey @Ad0ra_ , now that the game is running smoothly, any plans on unlocking 5.4 today?
  • DNA3000DNA3000 Member, Guardian Posts: 19,437 Guardian
    Svain wrote: »
    I hate to speak too soon and jinx it, but the servers have been up for a while. Is it safe to assume they're fixed?

    They were up for hours yesterday before going down again, and went down again this morning. I don't think any short stretch of stability would indicate it was safe to assume the problems were definitively resolved. Until they tell us that they actually found and eliminated the root cause of the problems, I'm going to assume stability is not assured for a while.
  • AkadbhAkadbh Member Posts: 1
    I am currently losing intrest in the game I really am it's so frustrating especially when you're grinding or working on act 5 kabam I suggest you fix things soon.
  • [Deleted User][Deleted User] Member Posts: 724 ★★★★
    MH2804 wrote: »
    Hey @Ad0ra_ , now that the game is running smoothly, any plans on unlocking 5.4 today?

    We've been talking with the team, and just confirmed that we will not be unlocking 5.4 today. While things appear to be more stable at the moment, we want more certainty before we release that content. We will keep everyone apprised of the release intentions for 5.4 as that becomes more clear. Really glad you're still excited for it, and sorry that we've had to delay it for you all.
  • QwertyQwerty Member Posts: 636 ★★★
    edited December 2017
    Ad0ra_ wrote: »
    MH2804 wrote: »
    Hey @Ad0ra_ , now that the game is running smoothly, any plans on unlocking 5.4 today?

    We've been talking with the team, and just confirmed that we will not be unlocking 5.4 today. While things appear to be more stable at the moment, we want more certainty before we release that content. We will keep everyone apprised of the release intentions for 5.4 as that becomes more clear. Really glad you're still excited for it, and sorry that we've had to delay it for you all.
    thanks.

    at this point, kabam surely must have a ballpark estimate of when we can expect the release right?
  • MH2804MH2804 Member Posts: 77
    Damn ok. WB tomorrow? @Ad0ra_
  • RaganatorRaganator Member Posts: 2,535 ★★★★★
    Ad0ra_ wrote: »
    MH2804 wrote: »
    Hey @Ad0ra_ , now that the game is running smoothly, any plans on unlocking 5.4 today?

    We've been talking with the team, and just confirmed that we will not be unlocking 5.4 today. While things appear to be more stable at the moment, we want more certainty before we release that content. We will keep everyone apprised of the release intentions for 5.4 as that becomes more clear. Really glad you're still excited for it, and sorry that we've had to delay it for you all.

    Thanks for the update.
  • GroundedWisdomGroundedWisdom Member Posts: 36,513 ★★★★★
    Thanks Adora.
  • NastyEfnNateNastyEfnNate Member Posts: 551 ★★
    Obviously these people care not whether it runs good so just release it so when it does crash they can **** that they were going for a legends run
  • Crot80Crot80 Member Posts: 15
    @Ad0ra_

    Any word on expiring items that were supposed to be used today on act 5.4????
  • FrankJC333FrankJC333 Member Posts: 4
    Ad0ra_ wrote: »
    MH2804 wrote: »
    Hey @Ad0ra_ , now that the game is running smoothly, any plans on unlocking 5.4 today?

    We've been talking with the team, and just confirmed that we will not be unlocking 5.4 today. While things appear to be more stable at the moment, we want more certainty before we release that content. We will keep everyone apprised of the release intentions for 5.4 as that becomes more clear. Really glad you're still excited for it, and sorry that we've had to delay it for you all.


    What about the 1500 units I spent in energy refills, potions, and revives, from this "half-off" deal in the store for 5.4, assuming it was being released when you guys said it was. Now that its been delayed and my items will expire, what kind of compensation can i expect for this?
  • NMEONESNMEONES Member Posts: 273 ★★
    Ad0ra_ wrote: »
    MH2804 wrote: »
    Hey @Ad0ra_ , now that the game is running smoothly, any plans on unlocking 5.4 today?

    We've been talking with the team, and just confirmed that we will not be unlocking 5.4 today. While things appear to be more stable at the moment, we want more certainty before we release that content. We will keep everyone apprised of the release intentions for 5.4 as that becomes more clear. Really glad you're still excited for it, and sorry that we've had to delay it for you all.

    Is it safe to say that it'll be released this week still?
  • Adamdrt2006Adamdrt2006 Member Posts: 429
    Qwerty wrote: »
    Donyb wrote: »
    Yes it’s oddly stable ....... maybe 5.4 stable....

    let's make this happen @Kabam Miike

    They will Waite a few days of it being stable before they release it
  • RaganatorRaganator Member Posts: 2,535 ★★★★★
    NMEONES wrote: »
    Ad0ra_ wrote: »
    MH2804 wrote: »
    Hey @Ad0ra_ , now that the game is running smoothly, any plans on unlocking 5.4 today?

    We've been talking with the team, and just confirmed that we will not be unlocking 5.4 today. While things appear to be more stable at the moment, we want more certainty before we release that content. We will keep everyone apprised of the release intentions for 5.4 as that becomes more clear. Really glad you're still excited for it, and sorry that we've had to delay it for you all.

    Is it safe to say that it'll be released this week still?

    I would say that if it were safe to say she would have said it.
  • Munrolm02Munrolm02 Member Posts: 88
    There's no way those items could be expiring now they just went on sale. Other than that a few energy refills is nothing compared to the thousands upon thousands upon thousands of units it's going to take to complete it. It's only Been 7 hours delayed lol and frankly I ain't doing no Legends run until the first week when the maps are drawn out
  • DalBotDalBot Member Posts: 1,632 ★★★★★
    So this couldn't have been seen in advance? An announcement couldn't have been made BEFORE the scheduled release time? Still no announcement on what to expect?

    For a company making hundreds of millions of dollars this is totally unacceptable. I have never seen anything like this with any other game. Just terrible.
  • DonybDonyb Member Posts: 125
    @Ad0ra_ let’s say everything is smooth sailing from here on out when would be the earliest for 5.4 to drop
    Pls and thank you
  • GroundedWisdomGroundedWisdom Member Posts: 36,513 ★★★★★
    DalBot wrote: »
    So this couldn't have been seen in advance? An announcement couldn't have been made BEFORE the scheduled release time? Still no announcement on what to expect?

    For a company making hundreds of millions of dollars this is totally unacceptable. I have never seen anything like this with any other game. Just terrible.

    Well, no. They didn't expect the servers to **** out. Lol.
  • KevinFF1961KevinFF1961 Member Posts: 93
    Are rank down tickets in play? Doesn't hurt to ask
  • BatarangBatarang Member Posts: 30
    Will the star lord arena be extended? The one time I want to grind it's gone bad.
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