Raids bug with Titania and weakness raid boost

I'm fighting Korg with Titania and I selected the Weakness raid boost where each weakness debuff on the opponent should increase the Raid fervor gained by 6 (max 30) on the completion of an in-fight mission. However, when fighting Korg, even with 5 weaknesses, I only gain a maximum of 6 Raid Fervor anytime I punish a special or heavy attack. This makes the Role Charge ramp brutal (need to do 10 missions to get one Role Charge), and since the raid boost description hasn't changed, this seems like clearly unintended behavior. This was working perfectly fine last month
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I submitted a ticket on this issue yesterday (ticket #781199), and that ticket is also currently marked "solved" despite complete radio silence from Kabam on this, and despite the issue definitely not being fixed.
Kabam, I'm a developer, I understand bugs can't be fixed immediately most of the time, but stop the radio silence and at least tell us you're working on it. Nevertheless, we will be expecting revive compensation, assuming the bug is fixed with enough time for us to finish the raid week.
Please say something other than closing tickets with copy and paste garbage. (I am tier 3 support in IT at my company. My boss would call these ticket responses garbage if I wrote them.)
https://forums.playcontestofchampions.com/en/discussion/comment/2808283/#Comment_2808283
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Hi,
We sincerely apologize for the inconvenience this bug has caused. We're working the problem and will update you as we learn more. Depending on when we're able to resolve this bug, we'll send out the appropriate compensation.
Again, sincere apologies for the inconvenience.
--Kabam
"
All we need right now is a response. I'm personally ok if you aren't able to fix this until after the Raids week is over (as long as you send us the appropriate compensation for any rewards we missed out on). This issue does admittedly suck, but I'm aware bugs can generally be harder to fix than outsiders think. However, the lack of acknowledgement of this issue is extremely unprofessional. I personally whaled out on the Heart of Fire event because I enjoy this game and what you guys have been able to create, but this unprofessional behavior on a very clear, validated bug is making me seriously reconsider ever doing that again.
https://discordapp.com/channels/1214692317785493515/1214709502255833149/1372302225602379886
I don't believe this has been posted anywhere else and, since I barely use discord, I missed it until now. Thank you for fixing the bug. My hope is revive compensation is coming very soon, since many revives were essentially burned through because of this bug.