My account got Hacked and banned and I am not getting any help

I am a returning player and I was not active but since the compensation rolled out I decided to progress and do a run to become valiant. After returning back and playing for a few days I noticed that I was unable to log in as it was showing some other devices are connected which was not possible so I created a ticket (ticket number - #870435) and mentioned everything. Also I posted in this forum section as well that some other devices showing logged in on my account. However, I didn't receive any immediate help as I was searching for the previous emails or transaction history to find the answers to security questions which I misplaced along the way as my account is almost 10 years old. I tried to login and reconnect but I was seeing the same error message. After a day when I tried to login again it was showing my account was permanently banned for terms of service violation for accessing from a third-party app. I clearly notified Kabam beforehand that something unusual is happening. Now Kabam has asked me security questions to confirm the ownership when I appealed to lift the ban and I have provided all the correct information. However today you responded with a generic response that suspension would not be lifted. This is absurd and heartbreaking as I've been playing the game since 2016 and they are banning my account for a hacker's activity. In the email it was stated that I should've been more aware. How can I be aware of hackers? Hackers are called hackers because they can access or take over something which can catch people off guard. I have never shared my details with anyone and never done something wrong. I've been playing this game with passion and integrity. If anyone from Kabam is seeing this please at least listen and understand my concern and please not give me a generic response. This is my humble request after playing this game for almost 10 years I don't deserve this treatment.

Comments

willrun4adonut

Hackers are hackers in MCOC because you have your account info to someone. No I e hacks a random person's MCOC account. We've had many instances of this on the forums before where people claimed they were hacked but never actually were.

xUNKINDx

@willrun4adnout not everything happened previously necessarily have to be the same for everyone.

ahmynuts

We need the harbinger of either really funny exposing or hard-core truth finding

@Kabam Crashed

BringPopcorn

So many people say "my account got hacked", what would be the benefit of hacking an account and playing a hacked account while leaving the password unchanged?...

willrun4adonut

https://forums.playcontestofchampions.com/en/discussion/comment/2891934#Comment_2891934

Occam's razor + years of people falsely claiming their account was hacked when instead they shared it

xUNKINDx

@willrun4adonut if I did that why would I inform them beforehand? I have literally created ticket and also posted on forum. I didn't even play the game for years so it could be possible it got hacked somehow. How can you determine the level of a hacker or something. Hackers are called hackers for that only and I've provided every single details to Kabam which confirm my ownership and also proves I have informed them beforehand.

BattleWarriar

https://forums.playcontestofchampions.com/en/discussion/comment/2891943#Comment_2891943

Just because you informed them before you were banned doesn't mean you didn't seek out help to reach valiant for the compensation.

How did you achieve valiant? What kinds of content did you complete and how quickly? You didn't reach out to anyone who said they could help you complete content?

xUNKINDx

@BattleWarriar I didn't reach valiant. Read the message again. I mentioned that I was planning to do a run to reach valiant. If I used any mad means wouldn't I believe the one who already reached valiant when I am playing this game since 2016? I was ot even active for years just logged in here and there to check what's going on in the game. Now that I have returned after compensation I faced this issue.

willrun4adonut

https://forums.playcontestofchampions.com/en/discussion/comment/2891943#Comment_2891943

I paid a Merc to do my content. Then, I'll notify them after it was completed to make it seem like I was hacked and didn't give my info away.

And you didn't notify them 'before' you were hacked. You notified them after so saw someone has been using your account.

xUNKINDx

@willrun4adonut I didn't complete anything or any content. I did act 8.3 then left the game as it was hard to grind for items to get my first two 7 stars to rank 3. And I didn't have much 7 stars as well. Since the compensation rolled out I decided to come back as I would rank up and have new 7 stars. I got Karolina Dean from Titan nexus. Again, it's not necessary that a particular thing happened to someone before must be the only reason for another person. How can you easily neglect the possibility of the genuineness and the fact that it can genuinely be hacked as it happened in my case is beyond my thinking.

Furrymoosen

You weren't hacked. Nobody gets hacked, and especially no one wants to waste their time on little accounts. You cheated or you paid someone to play and they cheated.

Why would you be here trying to prove your innocence if that were true? Because you're hoping Kabam is dumb enough to take your word for it.

Given that the forums account is several years old and you just made your first post a few days ago, and that post was asking about other devices logged into your account...

My money is actually on that you bought this account.

xUNKINDx

@Furrymoosen see you have the point right there. I have been playing this game since 2016 and didn't post until the other day when I faced the issue. That is because I never faced any problem. See I'm here to state the exact thing that I faced. You can judge and assume things but how can you be so sure that there's 0 possibility that what I am telling could be true? It's not impossible and I know it's unusual and most people would point me out or blame me only but I decided to write because I am genuine here, otherwise I wouldn't even mind as I was not even playing the for these few years anyway.

Typhoon

Your account was not hacked.

You either:

Paid a merc to do content for you and voluntarily gave out your account credentials.
Downloaded the game from an unauthorized source; or
Voluntarily modded the game to cheat.

Sorry to hit you with the reality stick, or whatever.

Jaemon512

Really sitting here waiting for @Kabam Crashed to pop in with "You soloed Necropolis in 20 minutes with a 3* Star Lord" or something.

xUNKINDx

@Typhoon you are just giving an ultimate statement just like that. Like there's no possibility and this game is so strong that it is unhackable or something. It's blowing my mind how judgmental and straight away declaring something instead of having a discussion. I never posted on forums before since 2016 until when I faced the issue. Now I realise why people don't really trust in the MCOC community anymore and all the rant videos are there. I have been playing this game for almost 10 years and I'm not even a valiant, that's how genuinely I played the game. I know I'll get hate only and that's fine. My sole reason to post this one is make one of the guys from Kabam to at least look at it and dogs deep to check the history of the other device which were used to access my account and maybe how many more accounts were accessed from there to know if what I'm saying is true or not. Anyways it's your opinion vs mine at the end of the day so I just tried to explain my situation. I don't wanna explain anything else to you.

xUNKINDx

@Jaemon512 exactly even I want to know what exactly happened. My sole purpose of posting is to notify at least one Kabam member to check and dig deep and understand my situation here. To check history of the devices my account were used and how many more accounts were accessed to check if that person indeed hacked my account or not. It's surprising that in the community nobody actually believes there could be at least a possibility. The amount of people are coming up with their own verdict and trying to ragebait is beyond my imagination.

Furrymoosen

https://forums.playcontestofchampions.com/en/discussion/comment/2891986#Comment_2891986

Everything is based on the history of those that have come before you. Nobody has ever come here with this scenario and been found to be innocent. Nobody hacked you - that doesn't happen. You either shared your information or you cheated, and Kabam support already doubled down on your ban. Nobody looked at your account, started drooling, and downloaded third-party software so they could ban your account after hacking it.

xUNKINDx

@Furrymoosen that's the problem you know. Everything is based on assumption or the history. I'm aware of every ban waves and everything but I'm still posting and describing my point because I know I did nothing wrong and never shared credentials. I genuinely want a Kabam guy to look into it. If I did anything wrong I wouldn't have posted or asked to check everything just to make a fool out of me. So trust me when I say this after playing this game for almost 10 years I don't really deserves this treatment. I hope they look into this and give at least give a me clear response rather than coming up with generic responses. Even if I don't get any support I'll still voice out my perspective because I know I did nothing wrong.

Roggam

It’s easier than ever to start a new account and catch up. Best of luck - you can be valiant by Black Friday!

ahmynuts

https://forums.playcontestofchampions.com/en/discussion/comment/2892016#Comment_2892016

You can be valiant by next week

Roggam

but with his luck that speedy account might attract hackers

xUNKINDx

@Roggam I would rather quit the game bud. After playing this game for a decade if this is how the company and the community treats me for the genuine reason then why would I invest time in this game. I play a few story mode games after coming home from the office to refresh my mood. I still value this game only because of the nostalgia as there are so many memories related to this game and my love for Marvel itself. When I watched videos from my favorite creators back then I only see rant videos now. If Kabam doesn't look into it with evaluating everything I'll just rather quit.

Roggam

Your post and the hundreds before you are the reason many of us check the forums. I have humble pie ready and we will cheer your reinstatement but…. Outlook not so good

xUNKINDx

@Roggam this is the response I was looking for. A little support or maybe even sarcasm. People here straight away coming up verdict and neglecting any possibility before any Kabam guy coming up with a full explanation.

Tx_Quack_Attack6589

https://forums.playcontestofchampions.com/en/discussion/comment/2892019#Comment_2892019

you say you didn’t play for years and came back, but you are also saying you been playing for 10 years.

xUNKINDx

@Tx_Quack_Attack6589 yes because the account is created in 2016 and it's not like I have not touched the game at all. I logged in here and there but didn't do any content or anything after I completed Act 8 or not played actively or didn't do any alliance activity like AQ and AW or even solo game mode like battlegrounds. So technically I'm playing for almost 10 years. Basically what I'm trying to say is that I've played the game at least once every year like in Christmas or at the game anniversary or maybe in the middle of the year if that is making sense to you.

Typhoon

https://forums.playcontestofchampions.com/en/discussion/comment/2892010#Comment_2892010

Buddy, you're not the first one to come here and cry wolf. We have seen this. Hundreds. Of. Times.

xUNKINDx

@Typhoon yes I can see that from the responses. But you have to understand I'm aware of everything and still I'm trying to address the situation here because I know I did nothing wrong. There's always a possibility and to negate and completely disregard it is not even fair. I'm here posting and voicing because of the sole reason to address the issue and I hope someone from Kabam is looking into it and comes up with a proper resolution and explanation.

CandyCane2

Remember kids:

don’t cheat

2. Don’t pay another person to play your account for you

3. Make at least a 20 digit password for every account you make because In some crazy way, this guy apparently got hacked lol.

xUNKINDx

@CandyCane2 I'm immune to this level of ragebait. I'm here to only address and hope someone from Kabam would look into it that's all.