Mistakenly spent 54k units in revive stores

Just to start with i have been saving units since past 6 months for banquet and had made around 57k+.But yesterday not sure what happened my brother bought mistakenly around 70 to 75 intermediate alliance quest revive bundles and use around 54k units. I have already raised ticket to kabam support and till 1 day had passed didn't received any update.
What can I do here next?

Comments

VanillaCoke

You’re level 65, which means you’re definitely not new to this game. Yet you broke TOS by allowing your “brother” to get on your account without your supervision.

Don’t be surprised if people are skeptical about your post. You did the best thing by reaching out to support. It’s a waiting game at this point unfortunately.

Royavatar

@VanillaCoke I understood but he was playing in my device by bad that I didn't saw he went to store and did all these.Untill I realised was too late.

Royavatar

@Kabam (Osaurus) Rex @Kabam Crashed @Kabam Crashed Please help me out here and I assure this won't repeat again .Farming units is too hard for me now as I have doing since past months.

BringPopcorn

Ban for account sharing 🤣

ahmynuts

Yes the first thing I would do when playing is buy a ridiculous amount of very specific items that you need to navigate the headache of a store ui to even get to and purchase

Wicket329

Normally I’m as skeptical as all y’all when it comes to posts like this, but like… OP has a billion boosts and potions that came from somewhere. I don’t think any reasonable player is buying all those on purpose.

Kabam will be able to check and make sure the account wasn’t logged into from another device. Assuming that it’s as OP claims and a young kid was on his phone and just pressing buttons, I’m sure this can be resolved (so long as OP hasn’t used any of the items yet).

willrun4adonut

As long as you didn't use any of the purchased items, there is hope for Kabam support. It does take time for them to respond though.

DNA3000

https://forums.playcontestofchampions.com/en/discussion/406942/mistakenly-spent-54k-units-in-revive-stores

I believe you and I hope support reverses those purchases. They might be a bit backlogged at the moment, there was all kinds of stuff going on between the Fest and the Twitch drop affair.

My question for you though is: why are you allowing your brother, or anyone, to use your phone unmonitored? What happens when your little brother gets you fired when he starts responding to your work emails? What happens when your little brother gets you banned from social media platforms? Starts cancelling your flights and restaurant reservations? Randomly changes the phone numbers of important contacts? Unless you’re capable of completely locking down your device, the damage someone can do to you makes losing 54k of units in MCOC a tiny hiccough.

I have no idea why people are so cavalier with this kind of stuff. The rest of the world is not always going to accommodate this kind of behavior, nor should they. If your little brother decided to sell your stock profile, no one would lift a finger to help you with that. MCOC is just a game, and support will probably help you out, but that’s actually the incredibly fortunate part of all this.

Going to be real blunt here. One day it’s going to be something actually important, and it will be permanent. And it won’t be bad luck, it won’t be poor customer support, and it won’t even be your brother’s fault. It’ll simply be the consequence of a voluntary and deliberate choice.

I say this not to dunk on you, but in the hopes this doesn’t happen to you. I hate seeing the consequences of unforced errors. This did not have to happen. This one could have easily been avoided. Make sure the next one is.

Kabam (Osaurus) Rex

Oh my…

Send a message to support - and do not use any of the items.
They should be able to reverse it, but keep in mind they're swamped at the moment with hundreds of tickets about Twitch Drops, so give them a bit of time to get to you.

dee_jay5

How did this happen? Why was your brother even playing using your account? That's a lot of revives and potions.. lol.. was your brother mad at you?

Royavatar

@DNA3000 @Kabam (Osaurus) Rex understood and this will be my last such incident and have raised ticket already to support yesterday and didn't used any items from those.

Gomezlink

You need to check if your brother hasn't used it; if not, Kabam will refund it…

Mikes_mom

Best of luck & keep us updated

AlayanZ

Op shared account, didn't pay the merch and they got revenge.

Either that or the "my little brother" thing

Royavatar

@AlayanZ it's my own device.Even if support check they can find it was 1 device 1 location.Btw I have in this game for 10 years on and off but last year on only started playing again

phillgreen

Stupid question. If bro used one item does that cancel the whole refund or just a bundle worth?

phillgreen

Also, I'd probably give the offender a proper chin music rendition.

BadAsh22

https://forums.playcontestofchampions.com/en/discussion/406942/mistakenly-spent-54k-units-in-revive-stores

Not that support could help with this, or that you'd want them to, but is that little brother still alive?

MrSakuragi

https://forums.playcontestofchampions.com/en/discussion/comment/2898733#Comment_2898733

This was my first thought. Unsecured account and a bad actor got revenge.

DNA3000

https://forums.playcontestofchampions.com/en/discussion/comment/2898737#Comment_2898737

Items are fungible, meaning support can’t tell the difference between a potion you had last week and the potions you buy today. It’s all just a counter.

The problem comes if you started with ten, accidentally buy twenty, then use eleven. Now you have 19 left, so support cannot remove 20. I don’t know what happens then. They might be able to say we can’t reverse all the purchases, so they will only reverse the ones they can. Or in rare cases that are much more complex than this, they may decide they cannot do anything.

To reverse a transaction, at a bare minimum you want to make sure that a) the stuff is all literally still in your account to be reversed: if you bought X, support can take X away, and b) you did not open random rewards for which you now have information about what those rewards actually generated. Support cannot reverse such things, because they cannot undo the fact you now know what dropped from those crystals.

Selectors are a bit different, because you do not gain any special knowledge from selecting a reward from a selector. If you accidentally buy a selector and the game immediately prompts you to pick something, that’s usually ok to go through before asking support to reverse that transaction. You don’t know anything more than when you started, you are not asking for a second chance to gain better rewards.

Support will not, in my experience, partially reverse transactions. If you bought a bundle that contains X Y and Z, and then you use Z, they aren’t generally going to try to partially reverse the transaction refunding just X and Y in some prorated way. Bundles are all or nothing.

Note: this is a reply to @phillgreen, but the quoting seems busted at the moment, and I’m tired of trying to fix forum posts today. Jeez, even the @ isn’t working in the edit window. You win, putrid forum slime.

phillgreen

The forum blows. I have to be drunk or really, really bored to put up with it.

I'm bored now but check back in about 6hrs haha.

Thanks @DNA3000.

Royavatar

Hi All, Thanks for your suggestion. Have got my refund .Thanks to kabam support and special here to @Kabam (Osaurus) Rex @DNA3000 .