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"How to sync google play account in iOS device using forgotten Kabam account?"

Ryuichi_01Ryuichi_01 Member Posts: 124 ★
edited June 2017 in General Discussion
Hi. I just need a big favor to ask. I am using a google play account as a playing account in MCoC. Now, I'm planning to transfer my game to an iOS device using a kabam account, sadly, i forgot the account name nor the password. Is still there hope for me to get my account to iOS device? Thank you for the response and please help me.

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  • Kabam ValkyrieKabam Valkyrie Moderator Posts: 698
    edited June 2017
    Hey there Ryuichi_01,

    You can take a look Account Transfer info here (CLICK HERE) to see how to transfer between devices.

    As far as the issue of forgetting the login information, you will need to contact support about that. It is not something we can handle here in the forums, unfortunately.

    To reach out to support, n the game on the home screen, please tap the grey gear icon in the top left corner. From there, tap on the button that says “Support”. Seek your question, if you’re not able to find the answer and have more questions, tap the button that states, “Need more help? Contact us” to submit a support ticket.
  • GbSarkarGbSarkar Member Posts: 1,075 ★★★
    Kabam Valkyrie wrote: »
    Hey there Ryuichi_01,

    You can take a look Account Transfer info here to see how to transfer between devices.

    As far as the issue of forgetting the login information, you will need to contact support about that. It is not something we can handle here in the forums, unfortunately.

    To reach out to support, n the game on the home screen, please tap the grey gear icon in the top left corner. From there, tap on the button that says “Support”. Seek your question, if you’re not able to find the answer and have more questions, tap the button that states, “Need more help? Contact us” to submit a support ticket.

    Can you guys have links in a different color? It's really difficult to differentiate between goldenrod and a hyperlink here
  • Kabam ValkyrieKabam Valkyrie Moderator Posts: 698
    edited June 2017
    I have made it easier to find the best I can for you :)
  • GbSarkarGbSarkar Member Posts: 1,075 ★★★
    Kabam Valkyrie wrote: »
    I have made it easier to find the best I can for you :)

    Thanks but can't you guys change the color of hyperlinks to something other than yellow?
  • winterthurwinterthur Member Posts: 8,513 ★★★★★
    Try this.

    Do not sign out from Google Play.
    Create a new Kabam account and select continue game.

    If it works, you can now use this Kabam account on the IOS device. Happy gaming!

    If not, the app 'remembers' the Kabam account but you did not.
    You have to contact Support.

    Ok, I know Android is having problems currently.

This discussion has been closed.