Customer Support is not answering my question.

I have emailed customer support multiple times but they derail from my question and talk about something else, can I talk to someone else via chat or phone please?

Comments

Kabam Ahab

Hi Tevuh, I am not sure what your question is. However you will need to follow up with the Support Team directly by responding to the ticket that you have already created.

Darkstar4387

Your best bet is to keep trying until you actually get one who knows what they're talking about and is helpful, it could take awhile though.

Tevuh

They closed my ticket without me being able to respond.

Tevuh

@kabam Ahab

Kabam Ahab

I am unsure of what your request was. However if you still need assistance please reach our to the Support Team. Provide as much detail as possible when contacting them.

Richcowboy888

Didn’t he say he reached out several times

Solswerd

I guess you need to contact the Support for the Support?

DaMunk

Customer support is horrible. They cut and past responses or something. Half the time it doesn't make sense or pertain to the question. Pretty sure the goal is to just wait you out. On occasion they come through if it something simple that doesn't reimburse you.

GroundedWisdom

You can message a Moderator in a PM explaining the situation, but outside of an actual Support Ticket with a Reference Number, there's not much that can be done on their end.

Tevuh

@GroundedWisdom already did that

GroundedWisdom

What is the question exactly, if you can share it publicly.

Tevuh

@kabam ahab can you private message me about this situation

Solswerd

I really hope all of this is not about getting banned and complaining to support about it...I apologize if it is not...

DTMelodicMetal

I’ve asked three separate moderator accounts a questions regarding ensuring my posts don’t violate forum rules. Haven’t had a response yet. @Tevuh hope your question gets answered.

DaMunk

DTMelodicMetal wrote: »

I’ve asked three separate moderator accounts a questions regarding ensuring my posts don’t violate forum rules. Haven’t had a response yet. @Tevuh hope your question gets answered.

Never had a moderator respond to a PM either. If you make a big sceen on here and use profanity you get a message though.